Admissions Specialist I
About Equip
Equip is the leading virtual, evidence-based eating disorder treatment program on a mission to ensure that everyone with an eating disorder can access treatment that works. Created by clinical experts in the field and people with lived experience, Equip builds upon evidence-based treatments to empower individuals to reach lasting recovery. All Equip patients receive a dedicated care team, including a therapist, dietitian, physician, and peer and family mentor. The company operates in all 50 states and is partnered with most major health insurance plans. Learn more about our strong outcomes and treatment approach at www.equip.health
Founded in 2019, Equip has been a fully virtual company since its inception and is proud of the highly-engaged, passionate, and diverse Equisters that have created Equip’s culture. Recognized by Time as one of the most influential companies of 2023, along with awards from Linkedin and Lattice, we are grateful to Equipsters for building a sustainable treatment program that has served thousands of patients and families.
About the role:
The Admissions Specialist will be responsible for fielding admissions inquiries and will serve as the front door for families seeking care with Equip. The Admissions Specialist requires strong communication and relationship skills, a love of data and spreadsheets, and a can-do attitude. The Admissions Specialist will be passionate about evidence-based care, enjoy learning and growing as a team, be comfortable with the dynamic and collaborative nature of the company, and be a curious, creative, and optimistic individual.
- Consistently meet or exceed assigned targets by effectively fielding all inbound inquiries such as hand-offs from the Patient Services Representatives or direct referrals from providers.
- Collect and document all relevant data into Equip’s proprietary EMR software in a timely manner.
- Coordinate with internal teams to meet the needs of patients and their families, monitor medical records, and ensure patients meet admissions criteria.
- Foster relationships with referring providers by being the “expert” in Equip Health.
- Utilize problem solving and sales skills to maintain urgency and drive to seek treatment. Monitor medical records and collaborate with Medical Directors on admissions criteria.
- Adhere to HIPAA compliance in managing the collection of personal health information, insurance information, financial details, and other sensitive information.
- Ethically and empathetically relate to patients and families throughout the admissions process.
- Perform other duties as assigned.
- 1+ years experience working in mental health admissions or a sales related role.
- Degree in psychology, business administration, or other health related field preferred.
- Superior interpersonal skills, phone presence, and adept at building strong working relationships.
- Key analytical abilities to collect, analyze, and use Admissions data to learn and improve.
- Strong understanding of the healthcare landscape.
- Excellent organizational awareness, adaptability, and conflict management skills.
- A passion for living our mission and values.
- Spanish speaker preferred.
- Monday - Friday 8:00 am - 5:00 pm PST or CST. 8 Hour day + 1 Hour Break.
Physical Demands
Work is performed 100% from home with no requirement to travel. This is a stationary position that requires the ability to operate standard office equipment and keyboards as well as to talk or hear by telephone. Sit or stand as needed.
At Equip, diversity, equity, inclusion and belonging are woven into everything we do. At the heart of Equip’s mission is a relentless dedication to making sure that everyone with an eating disorder has access to care that works regardless of race, gender, sexuality, ability, weight, socio-economic status, and any marginalized identity.
As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability, and/or any other legally protected classification protected by federal, state, or local law.
Average salary estimate
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At Equip, we're on a mission to ensure that everyone with an eating disorder has seamless access to evidence-based treatment that really makes a difference. As an Admissions Specialist I, you’ll be the friendly face at the receiving end of inquiries from families seeking help, making a positive impact from the get-go. Your incredible communication skills and love for data will shine as you field admissions inquiries and collaborate with our dynamic team to guide patients through their journey. You'll be playing a crucial part in documenting all relevant data into Equip’s proprietary EMR software, ensuring that no detail is overlooked. Building solid relationships with referring providers is key; as the designated expert in Equip Health, you'll need to foster these relationships and utilize your problem-solving skills to encourage patients to seek the necessary treatment urgently. Having at least a year’s experience in mental health admissions or a related sales role, along with a background in psychology or healthcare, will make you an exceptional fit for this role. If you have a knack for organization, adaptability, and are passionate about our mission, this remote position could be your perfect match. Join us in creating a culture of compassion and equity as we work together to change lives, with a salary range between $54,000 and $60,000 plus the potential for an annual bonus that rewards your efforts. We're excited to welcome a curious and optimistic individual to our Equip family!
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Equip makes gold-standard, evidence-based eating disorder care accessible to all people and delivers it at home for lasting recovery. Created by experts in the field and people who’ve been there, Equip builds upon this model of care by providing f...
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