Center Operations Director - Bilingual Preferred (Onsite)

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Center Operations Director will oversee day-to-day management of all workforce centers at the strategic and tactical level of the operation. Will supervise all Center Directors; Responsible for all the contracts, center activities, and operations. Completes quality assurance audits of assigned service sites to ensure compliance with State, Federal and Company requirements. Ensures that quality services are provided to OneStop customers; Analyzes processes and procedures to optimize performance and customer satisfaction. Defines and sets operational goals. Prioritizes assignments and adjusts or adapts service delivery as needed. He/she will develop and implement strategies to incorporate a focus on operational and performance excellence.

Work in partnership with the Project Director on planning and overall day-to-day operations, Contract Management, Human Resources, Staff Development.

· In collaboration with the Project Director coordinates program and personnel matters with designated entities such as TWC, TDHS, TANF, etc.

· Audits existing center systems to ensure that all departments are in compliance with Department of Labor (DOL), Customer, and ResCare directives.

· Implement all workforce funding source rules and regulations as set by governing agencies including, but not limited to, Department of Labor (DOL), United States Department of Agriculture (USDA), Texas Workforce Commission (TWC) and Workforce Solutions Greater Dallas (WFSDallas).

· Responsible for staffing the workforce centers consistent with the One-Stop system’s Statement of Work (SOW).

· Cross-trains staff in the different functions and services of the career centers.

· Ensures that all customers, employers, job seekers, and students, are being served in a business, respectful and deserving manner.

· Ensures that all areas of the Workforce Centers are operational.

· Coordinates the outreach, recruitment, and marketing of the center cervices.

· Ensures the performance levels are being met for the universal and targeted population.

· Coordinates the flow of client services through meeting with center staff.

· Establishes new linkage with community organizations and employer networks to secure supportive services.

· Evaluates the service delivery system and provides input and feedback to the Project Director.

· Submits site and weekly reports in support of management goals and objectives to Project Director.

· Develops and delivers specific integration plans and oversees the improvement of community partnerships with focus on employer-driven workforce system to further improve performance and ensure partners are oriented to the WFSDallas system.

· Establish community presence and increase outreach for workforce centers by appropriate community participation and participates in workforce development committees, taskforces, and policy development boards and other stakeholders of the workforce development system.

· Plan and implement actions for continuous improvement.

· Coordinate all management aspects of personnel, finance, purchasing, facility operations, and other management issues with appropriate staff.

· Create and implement center systems and protocols that support all aspects of expected service delivery, customer service, budget, expenditure plans, performance attainment, quality and adherence to compliance.

· Develop and implement survey instruments to enable evaluation and monitoring of system performance including Employer, Job-seeker, Partner Satisfaction Surveys, Community Partnership Council Surveys, and Community Focus Group Surveys.

· Facilitates compliance with contract provisions for each funding source.

· Responsible for daily service delivery by ensuring resources levels are adequate.

· Works on operational plans and their implementations and provides guidance and assistance for business services component plus other duties and responsibilities as deemed appropriate.

· Performs other duties as assigne

· Bachelor’s Degree preferred from an accredited college/university in management, organizational development, project management, and/or business administration.

OR

· Five (5) years of senior level management experience related to human services in the for-profit, non-profit, quasi-governmental and/or government sectors or directly related progressively responsible work experience or equivalent combinations thereof.

· Extensive knowledge with workforce development programs (i.e., WIOA, Choices (TANF/NCP), Young Adult, SNAP, etc.).

· Must possess a valid Driver's License and maintain a good driving record.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.