Leadership Support Specialist (Redbird)

As a Leadership Support Specialist at Equus Workforce Solutions, your key responsibilities include providing administrative support such as answering phones, greeting clients, maintaining project tracking spreadsheets, and managing clerical tasks. You will also handle correspondence, book travel, and ensure that all records are kept in an organized manner. Your role is crucial in helping the project leadership maintain efficiency.

To qualify for the Leadership Support Specialist position at Equus, candidates should have a High School Diploma or equivalent, with one to two years of clerical experience. An Associate or Bachelor's degree is preferred. Proficiency in Microsoft Office Suite, strong communication skills, and the ability to manage a high volume of outbound calls are essential qualifications for this role.

Customer service is a key aspect of the Leadership Support Specialist role at Equus. You will be expected to provide outstanding service to internal and external customers, addressing inquiries and requests in a timely, courteous manner. Your interactions will significantly impact the overall experience of clients and partners, making it an essential duty of the position.

The work environment for a Leadership Support Specialist at Equus is collaborative and supportive, focusing on diversity and inclusion. You’ll work Monday through Friday, from 8:00 am to 5:00 pm, in a fast-paced office setting where multitasking and effective communication are vital. You’ll be part of a passionate team that is dedicated to making a positive impact in the workforce development sector.

As a Leadership Support Specialist at Equus, you will not only receive a competitive hourly wage of $27.00 but also access extensive learning opportunities and networking programs. This role offers the chance to grow professionally while making a lasting difference in the lives of job seekers. Equus is committed to fostering an inclusive environment that supports personal and career development.

When answering this question, focus on specific administrative tasks you have completed in previous roles, such as managing correspondence, organizing files, or providing clerical support. Highlight any software you're proficient in, such as Microsoft Office Suite, which is particularly relevant for the Leadership Support Specialist position.

To tackle this question, discuss your methods for organizing your workload, such as creating to-do lists or using scheduling tools. Provide examples of how you have successfully managed competing priorities in past experiences, showcasing your ability to stay on track and meet deadlines.

For this question, emphasize your ability to listen actively and respond to customer needs. Share examples of how you've handled difficult situations or gone above and beyond to assist clients, ensuring to tie back to the customer service expectations for the Leadership Support Specialist role.

Here, explain your experience with making outbound calls, including any successes you've had in previous roles. Talk about how you maintain professionalism and clarity when speaking over the phone, which is an important aspect of the Leadership Support Specialist position.

When addressing this question, share a specific example working on a team project. Discuss your role, the contributions you made, the dynamics of the team, and the final outcome, demonstrating your ability to collaborate effectively alongside others.

Discuss your familiarity with essential software like Microsoft Office Suite, including Word, Excel, and Outlook. Explain how your proficiency can benefit the efficiency of the Leadership Support Specialist role at Equus, showcasing your tech-savviness.

Explain the importance of confidentiality in your past experiences, detailing the methods you've used to protect sensitive information. This shows your understanding of privacy protocols, particularly relevant in administrative positions like the Leadership Support Specialist.

Provide a specific situation where you successfully met a deadline. Discuss your planning and execution method, demonstrating your ability to work under pressure—a crucial skill for the Leadership Support Specialist role at Equus.

For this question, discuss your passion for helping others and keeping operations running smoothly. Share specific aspects of administrative work that you find rewarding, linking back to your interest in the Leadership Support Specialist position.

Your response should reflect your alignment with Equus’s mission of empowering job seekers and fostering workforce development. Share what draws you to the company culture and how you believe your skills can contribute to their success, particularly in the Leadership Support Specialist role.