Job details

Client Relationship Specialist - job 1 of 5

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Essential Duties and Responsibilities:

Regular attendance and punctuality
Time Flexibility
Collect samples from on-site drop box
Unpack and packs shipments and document receipt of sample
Organize and record samples
Data entry into LIMS
Maintenance of the department and lab, including stocking supplies and housekeeping
Quick hone and email correspondence with clients
Review analytical reports quickly and accurately
Scan and send out reports in a timely manner
Assist with customer services
Handle interactions with walk-in clients
Conduct all activities in a safe and efficient manner
Perform other duties as assigned

Account Maintenance

Follow up calls and visits with clients
Submits client complaints and participates in corrective action/follow-up as needed
Communicates client issues / complaints to sales
Follows up on client requests
Supports the follow up of quotes / bids for tracking purposes
Forwards opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity

Qualifications

Education/Experience (BMQ):

Minimum 2-3 years client relationship or customer service experience
High school diploma or equivalent, further education in biological or chemical science preferred
Experience in a fast pace work environment
Lab experience and exposure to environmental industry preferred.

Ability and/or Skills (BMQ):

Strong communication and written skills
Strong computer knowledge, organizational, and problem-solving skills
Ability to work independently and as part of a team, self-motivated, adaptable, and a positive and high energy attitude
Handle moderate stress in a fast-paced environment
Detail oriented

Additional Information

This role will be a full time role, first shift (8:30 AM - 5:00 PM) Monday - Friday, with mandatory OT as needed.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Eurofins Environment Testing Businesses in the US are routinely engaged in Federal Contracts. Federal Government vaccination mandates may apply to staff working in these businesses. Successful applicants may be required to confirm vaccination status or demonstrate eligibility for medical or religious exemptions prior to commencing employment. In addition, certain positions require travel for which vaccination is required in accordance with Eurofins policy.

Eurofins is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Eurofins Glassdoor Company Review

3.1

Eurofins DE&I Review

3.1

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Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

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What You Should Know About Client Relationship Specialist, Eurofins

At Eurofins Scientific, we're all about making the world a safer and healthier place. As a Client Relationship Specialist based in Naperville, IL, you’ll play a vital role in our mission. This position is perfect for someone who thrives on organizing, maintaining, and nurturing client relationships. Your day-to-day will involve collecting samples from drop boxes, meticulously unpacking and organizing shipments, and utilizing our LIMS for data entry. Effective communication is key as you'll be emailing clients and addressing their needs, all while keeping our laboratory spick and span. In this dynamic, fast-paced environment, your organizational skills and attention to detail will truly shine. With at least 2-3 years of client relationship or customer service experience, you’ll be capable of handling client complaints and ensuring their issues or queries are communicated to our sales team efficiently. We’re seeking a self-motivated team player who possesses robust computer skills and has an adaptable, positive attitude to thrive in our collaborative workspace. This is a full-time opportunity, and we’re eager to support your career growth within our diverse and sustainable organization. At Eurofins, you’ll not only contribute to essential services but you’ll also be part of a team committed to innovation and environmental responsibility. Join us and help drive our mission forward, because every contribution counts in making life better!

Frequently Asked Questions (FAQs) for Client Relationship Specialist Role at Eurofins

What are the main responsibilities of a Client Relationship Specialist at Eurofins Scientific?

As a Client Relationship Specialist at Eurofins Scientific, your main responsibilities include collecting samples, ensuring accurate data entry into our LIMS, managing client communications, and maintaining an organized lab environment. You'll also handle client complaints and contribute to continuous follow-up, which is vital for enhancing client satisfaction.