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Support Analyst (SQL, SSIS) II

Your Future Evolves Here

Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans.

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as “Great Places to Work” in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation’s Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.

We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you’re looking for a place where your work can be personally and professionally rewarding, don’t just join a company with a mission. Join a mission with a company behind it.

What You’ll Be Doing:

  • Evolent Mission: achieve better outcomes for people with the most complex health conditions by integrating provider care across to improve the patient care journey.
  • We have roughly 5000 employees across 3 different countries, but only provide health care in the US.
  • 100% remote company, officially HQ’d in Virginia in the US with offices also in Pune and Manilla.
  • We are publicly traded on the NYSE and our revenue is north of $2B, and we’ve given guidance to continued growth and expansion to the investment community.

Are you passionate about data analysis and tech operations and looking to make a significant impact in a dynamic and collaborative environment? Join our team to leverage your SQL expertise, bridge the gap between development and business teams, and drive successful user acceptance testing. Engage directly with clients, lead go-live initiatives, and continuously seek opportunities for process improvements. Showcase your skills in managing critical client systems, resolving complex issues, and ensuring data quality and compliance. Elevate your career with us, where your technical proficiency and commitment to excellence will be highly valued and rewarded.

The Day-to-Day

  • Manage daily product and data operations and provide essential support for critical client systems
  • Interface directly with clients through calls, meetings, and detailed reports
  • Lead and support client go-live initiatives, ensuring smooth transitions and seamless handover to TSO post 30-day warranty period
  • Analyze, triage, and resolve client-reported issues promptly, ensuring adherence to SLAs
  • Design, configure, and script using advanced MS SQL Server tools
  • Conduct in-depth data analysis using SQL, proprietary applications, app insights, data dog logs, and JIRA
  • Participate actively in User Acceptance Testing and review go-live plans to ensure readiness and success
  • Identify opportunities for process improvements and contribute to the development of new processes
  • Should be open to work during the weekend if required.
  • Develop SQL scripts and manage database projects to address new enhancement requests.
  • Proven experience as a Data Engineer or in a similar role.
  • Work on CI/CD GIT pipelines to manage and deploy code efficiently.
  • Strong proficiency in SQL and database management.
  • Create and modify SSIS packages to support data integration and transformation processes.
  • Hands-on experience with CI/CD pipelines, GIT, and MS Azure.
  • Understand and implement ETL (Extract, Transform, Load) processes.
  • Proficiency in creating and modifying SSIS packages.
  • Utilize tools such as Visual Studio, CI/CD, GIT, and MS Azure to perform daily tasks.
  • Solid understanding of ETL processes.
  • Experience with Visual Studio.
  • Ability to work under tight deadlines and manage multiple tasks simultaneously.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and teamwork skills.
  • Open to work in shifts including night shifts well

Required Experience:

  • Bachelor’s Degree
  • 3-5 years in application workflow, data analytics, and reporting roles
  • Intermediate to expert SQL and QA experience
  • Expertise in JIRA, including report generation and creating kB articles.
  • Understanding of MS SQL Server features (SSIS, SSAS, XML, Service Broker, Full-Text)
  • Technical proficiency in data manipulation and analysis using MS Access and Excel
  • Code debugging to identify issues
  • Knowledge of BI tools (MicroStrategy, Power BI, SSRS)
  • Strong written and verbal communication skills
  • Customer service oriented, strong organizational and time management skills
  • Self-motivated, detail-oriented, and able to learn new systems independently

Preferred Experience:

  • SQL Server Certification (Querying)
  • Experience with ETL processes
  • Prior experience with JIRA and Confluence
  • Healthcare IT experience

Mandatory Requirements:

Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Support Analyst (SQL, SSIS) II, Evolent

Are you ready to take your career to the next level? Evolent Health is on the lookout for a passionate Support Analyst (SQL, SSIS) II to join our vibrant team based in Pune. At Evolent, we're driven by our mission to transform healthcare for the better, and we do it by embracing innovation and celebrating our successes together. Working here isn’t just about the job; it's about making a real difference. As a Support Analyst, you will play a pivotal role in managing critical client systems, ensuring seamless operations and impressive data insights that drive our mission forward. You’ll be the go-to expert, resolving complex issues for our clients, leading them through go-live initiatives, and ensuring accuracy in data quality and compliance. Your SQL expertise will shine as you dive into data analysis, engage directly with clients, and support process improvements that enhance our services. With over 5,000 employees globally, Evolent Health offers a collaborative environment that values each individual’s contributions while pursuing our collective goals. We pride ourselves on being recognized as a fantastic workplace, fostering a culture where you can grow both personally and professionally. If you're eager to contribute to a forward-thinking company while utilizing your technical expertise in SQL and SSIS, we're excited to hear from you. Join us and be part of a mission that truly matters!

Frequently Asked Questions (FAQs) for Support Analyst (SQL, SSIS) II Role at Evolent
What are the main responsibilities of a Support Analyst (SQL, SSIS) II at Evolent Health?

As a Support Analyst (SQL, SSIS) II at Evolent Health, your responsibilities include managing daily product and data operations, providing essential support for critical client systems, and interacting directly with clients. You’ll lead go-live initiatives, analyze and resolve client-reported issues, and actively participate in User Acceptance Testing to ensure systems are ready for launch.

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What qualifications are required for the Support Analyst (SQL, SSIS) II position at Evolent Health?

The Support Analyst (SQL, SSIS) II position at Evolent Health typically requires a Bachelor's Degree along with 3-5 years of experience in application workflow, data analytics, and reporting. Candidates should have intermediate to expert SQL and QA experience, and be proficient with tools like JIRA and MS SQL Server features.

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How does Evolent Health support career growth for its Support Analyst (SQL, SSIS) II employees?

Evolent Health is dedicated to fostering a supportive environment where employees can grow their careers. The company has been recognized as a great place to work and offers numerous opportunities for professional development. Employees are encouraged to embrace new ideas and take on challenges that align with their career interests.

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What tools and technologies does a Support Analyst (SQL, SSIS) II at Evolent Health use?

Support Analysts (SQL, SSIS) II at Evolent Health utilize MS SQL Server for data management, along with advanced SQL tools for analysis. Additionally, you will work with CI/CD pipelines, GIT, MS Azure, and create SSIS packages to support data integration and transformation, ensuring you remain at the forefront of technology.

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What type of work environment can Support Analysts (SQL, SSIS) II expect at Evolent Health?

At Evolent Health, Support Analysts (SQL, SSIS) II can expect a dynamic and collaborative work environment that encourages innovation and teamwork. The company supports remote work, which allows for flexibility and work-life balance while still being part of a larger mission-focused company culture.

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Common Interview Questions for Support Analyst (SQL, SSIS) II
Can you describe your experience with SQL and how it relates to the role of Support Analyst?

When asked about your experience with SQL, highlight relevant projects where you've utilized SQL to manage databases, solve data-related issues, or perform data analysis. Provide specific examples of how your SQL skills contributed to successful outcomes or improvements in processes.

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How do you approach resolving client-reported issues?

Your answer should outline a structured approach: first, you gather details about the issue, then analyze the data to identify the root cause. Discuss your methods for prioritizing issues based on their impact and how you communicate with clients throughout the resolution process.

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What improvements have you implemented in past roles that enhanced data operations or efficiencies?

Share specific instances where you've identified inefficiencies and proposed solutions. Discuss any process changes that led to improved data management, smoother operations, or better client satisfaction, emphasizing your analytical skills and innovative thinking.

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Describe your experience with CI/CD pipelines and how you've used them in your projects?

Discuss your familiarity with CI/CD practices and tools. Provide examples of how you've set up or managed pipelines for deploying SQL scripts or application updates, focusing on the benefits those practices brought to your team's workflow and efficiency.

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Can you explain the roles of ETL processes and how you've implemented them in your previous work?

ETL (Extract, Transform, Load) processes are critical for data management. Explain your understanding of each component and share specific projects where you implemented ETL processes, detailing the tools used and the outcomes achieved in terms of data accuracy and reporting.

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What strategies do you employ to ensure data quality and compliance?

Talk about the importance of data quality and compliance in your role. Mention strategies like regular audits, automated testing, and adherence to best practices that you've used to ensure high standards in data integrity and security.

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How do you handle tight deadlines and multiple tasks in a fast-paced environment?

Emphasize your organizational skills and ability to prioritize tasks. Share techniques you use to manage your time effectively, such as creating to-do lists, using project management tools, or setting aside dedicated blocks of time for high-priority tasks.

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Describe a time when you worked collaboratively to complete a challenging project.

Use the STAR method to describe the situation, task, action, and result. This approach provides a well-rounded answer that showcases your teamwork and problem-solving abilities, illustrating how collaboration led to project success.

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What is the importance of User Acceptance Testing (UAT) and your role in it?

Explain that UAT is crucial to ensure that systems meet client needs and are fully functional before going live. Discuss your responsibilities in UAT, such as developing test cases, gathering feedback, and making adjustments based on user input.

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Can you share your experience using JIRA in your work?

Highlight your experience with JIRA by discussing how you've used it for tracking issues, managing workflows, and reporting. Provide examples of how JIRA helped improve project visibility and team collaboration in previous roles.

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April 20, 2025

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