Gap Closure Program Analyst

Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview

The Gap Closure Program Analyst will support the Gap Closure Program Execution team as it processes and enhances gap closure programs for our payer and health system customers.  This position will work closely with internal business partners, including Revenue Cycle, CSIS, and the Lab to intake and place new gap closure program orders.  Additionally, this position will work with internal and external partners, including Customer Experience, to coordinate the development and delivery of communications to gap closure program participants in advance of kit shipment. 

This position will be based in Madison, WI, with a hybrid schedule that includes three in-office days per week.

Essential Duties

include but are not limited to the following:

• Review customer data file against data points required to order Cologuard.  If information is incorrect or missing, work with salesperson to obtain updated/corrected information.
• Complete and submit Service Now ticket to CSIS to initiate lab ordering process.
• Draft member or patient notification letter, obtain customer approval, and work with third-party vendor to finalize and ultimately print and mail.
• Oversee address verification process with Lab QA.
• Notify Patient and Provider Support of new bulk orders, including information relevant to call center when patients or providers call in with questions. 
• Because most gap closure program orders are received in spreadsheet form, expertise with Microsoft Excel is required.
• Strong proof-reading skills to ensure error-free communications.
• Identify opportunities for process improvement within Gap Closure Program Execution team.
• Exhibit flexibility and willingness to take on new assignments as they are identified.
• Self-motivated and capable of working with autonomy to drive progress on multiple projects and priorities simultaneously.
• Demonstrated success creating and delivering on a long-term vision and roadmap based on customer and business needs.
• Excellent oral and written communication skills with demonstrated ability to align stakeholders at various levels of the organization.
• Flexible toward change and can accept change to achieve objectives.
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.
• Regular and reliable attendance.
• Ability to work on a designated schedule.
• Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.
• Ability to travel 5% of working time away from work location, may include overnight/weekend travel.

Minimum Qualifications

• Bachelors degree in Business Administration, Finance, or field related to job duties; or High School Degree/General Education Diploma and 4 years of relevant experience as outlined in the essential duties in lieu of Bachelors degree.
• 2+ years of operational or other related experience.
• Expertise in Excel, including use of pivot table function.
• Advanced proficiency in Microsoft Office Suite.
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation.
• Authorization to work in the United States without sponsorship.

Preferred Qualifications

• Prior experience with Exact Science’s Gap Closure Program.
• Prior experience with revenue cycle or health insurance reimbursement.
• Prior experience working with Tableau.

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Salary Range:

$67,000.00 - $109,000.00

 

The annual base salary shown is for this position located in US - WI - Madison on a full-time basis. In addition, this position is bonus eligible, and is eligible to be considered for company stock at hire and on an annual basis.

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state, or federal law. Any applicant or employee may request to view applicable portions of the company’s affirmative action program.

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