Customs Brokerage Associate - job 1 of 2

As a Customs Brokerage Associate at Expeditors, your primary responsibilities will include preparing accurate entry declarations, monitoring timely entry releases, and ensuring compliance with various governing agencies. Maintaining clear communication with both internal and external customers is crucial, along with timely billing and document management. Your role will also focus on improving processes and contributing ideas to enhance our services in international logistics.

To become a Customs Brokerage Associate at Expeditors, you should have the ability to work under pressure and a strong attention to detail. Experience in logistics or a related field is beneficial, as well as a positive attitude and capacity for multitasking. Teamwork is essential, as is the ability to prioritize tasks effectively.

Expeditors offers a comprehensive training and personnel development program for Customs Brokerage Associates, ensuring that you have the knowledge and skills necessary to excel. This training will help you understand the complexities of international logistics and customs processes, equipping you with best practices and industry knowledge.

Customs Brokerage Associates at Expeditors enjoy a robust benefits package that includes paid vacation, medical and dental plans, life and long-term disability insurance, a 401(k) retirement savings plan, and an employee stock purchase plan. Additionally, you can benefit from up to 26 work from home days annually, promoting a healthy work-life balance.

The pay range for a Customs Brokerage Associate at Expeditors varies from $20.00 to $28.00 per hour, depending on your experience and education. The compensation reflects our commitment to creating opportunities for growth and rewarding performance.

In answering this question, it's beneficial to highlight any past roles where you were responsible for customs compliance. Discuss specific regulations you're familiar with and how you ensured adherence in your previous positions.

Share examples of when you've successfully managed multiple tasks under tight deadlines. Highlight your strategies for remaining organized and focused while meeting deadlines, possibly using prioritization techniques.

Discuss your approach to clear, concise communication. You might mention techniques like active listening, confirming understanding, and adapting your communication style to fit the audience's needs.

Provide an example from a former position where you took the initiative to propose a process improvement. Detail the problem, your solution, and the outcome to demonstrate your proactive approach.

Mention any document management systems you have experience with, emphasizing how they helped streamline tasks and improve efficiency in your previous roles. Highlight your attention to detail in working with documents.

Outline your strategies for prioritization, such as creating task lists, assessing urgency versus importance, or using digital tools to keep track of tasks. Provide examples of past experiences where these strategies were successfully implemented.

Discuss your methodical approach to tasks, focusing on double-checking your work, implementing checklists, or enlisting the help of peers for quality assurance. Offer an example of when this helped prevent a mistake.

Demonstrate your familiarity with KPIs in the customs brokerage industry, such as timeliness and accuracy of declarations. Discuss why these metrics are essential for both company performance and customer satisfaction.

Provide a specific scenario where you encountered a difficult customer. Describe how you actively listened to their concern and the steps you took to resolve the issue positively and professionally.

Express your admiration for Expeditors as a leading figure in global logistics. Mention their commitment to employee development and how you believe your skills align with their mission, creating a compelling reason for your application.