Distribution Operations Lead

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

A Distribution Operations Lead will supervise all activities related to customer-specific operations to include the following:

• Create and maintain a structure at all levels. Work closely on the training and development of the warehouse and office CSRs by providing empowerment and mentorship daily.
• Ability to build and create relationships with Customers, understanding their needs and proactively communicating any challenges affecting the Operation.
• Able to communicate in English and Spanish
• Responsible for the development and Supervision of Customer Service representatives. Coordinating daily workflow and scheduling. Responsible for maintaining a productive staff, by actually participating in the hiring and training process.
• Management of employee performance, promotions, wage increases and terminations
• Periodically audit and verification of processes, modify as needed to ensure all processes are compliant with Customs and with Customer requirements
• Availability to assist the Operations Manager/Supervisor on continued improvement projects and analysis needed for the Department.
• Operations Lead is directly responsible to ensure all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments for customer operations. Adjustments on the process to be implemented as needed to ensure Compliance with all Rules and Regulations and to maintain Customer Satisfaction
• Strong knowledge of the FTZ environment maintaining close communication with the FTZ and Brokerage teams
• Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures
• Continually maintain a professional and courteous relationship with all customers. Focus on customer service, Conduct Quality Management Reviews (QMRs) and retention calls with customers and vendors.
• Preparation of monthly PowerPoint Business reviews to present to the Customer.
• Security – Work closely with the Building Supervisor to exemplify and assist to maintain a safe and secure environment for all employees at all locations. Monitor all security standards are followed per OSHA requirements
• Able to research and identify liability for any claims for damages submitted by our Customers
• Ensure accurate and timely data entry in CFIT system to bill invoices at the end of the month.
• Work closely with 3rd party companies to report and bill all reworks done for the previous month.
• Fully understand MA system to create business partners account on system following all requirements for new onboarding suppliers.
• Overseas communication, timely responses to emails and requests for the TX03 operations (internal and external)

Education (preferred level) - Bachelors Degree

Experience (minimum level of direct experience in a similar position) - 1 Year

Knowledge/ Skills - Requires good supervisory and communication skills. Familiarity with personal computers and material handling equipment is essential. Strong decision-making and coaching skills

Experience:

• PC, MS OS, MS Office Software - strong MS Excel skills required
• Strong knowledge on Expeditors systems; Edoc, Expo, CFIT, Manhattan,
• Customer Service skills to deal with branch personnel and external customers
• Ability to work effectively across all levels of development, support and peers
• Strong written and verbal communication skills
• Organizational skills to handle multiple tasks to completion simultaneously.
• Physical and System Inventory Controls experience
• Distribution Experience it’s a must
• Strong knowledge of Citrix and Glovia System.
• Strong knowledge of SAP system.

Personal Attributes required for this position:

• Excellent Problem Solving skills
• Ability to work in a "Team" environment
• High tolerance for Stress
• Strong Planning, Prioritizing and Organizational skills
• Excellent Customer Service

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.