Retailer Sales Representative (DACH)

As a Retailer Sales Representative at Faire, your primary responsibilities include acquiring and onboarding independent retailers in the DACH region who haven't utilized our platform. You will engage with these retailers through phone calls, emails, and video meetings to understand their needs and ensure they see the value Faire can bring to their business. Additionally, you'll communicate customer insights back to product and marketing teams, helping to shape our offerings and improving the onboarding process.

To thrive as a Retailer Sales Representative at Faire, applicants should possess 1-3 years of relevant experience in sales, account management, or business development, ideally within a fast-paced work environment. Fluency in both German and English is critical, along with a passion for enhancing the customer experience. Strong communication skills and a goal-oriented mindset are also essential for success in this role.

The sales process for a Retailer Sales Representative at Faire begins with identifying potential retailers in the DACH region. You'll investigate their business needs before reaching out to them through personalized communication. Through building relationships and understanding their challenges, you will guide retailers in their first ordering experience, helping them navigate our platform's features and advantages. Your goal is to foster trust and ensure customer satisfaction as they embark on their journey with Faire.

The work culture at Faire is vibrant, inclusive, and driven by a shared passion for community and entrepreneurship. Retailer Sales Representatives are encouraged to think creatively, share best practices, and collaborate across departments to achieve common goals. The team operates within a psychologically safe environment where team members are motivated, supported, and inspired to excel and grow alongside the company.

At Faire, Retailer Sales Representatives have abundant opportunities for growth and development. The company encourages a culture of learning, providing resources for continuous improvement and skill enhancement. Furthermore, high-performing individuals can advance within the sales team or explore cross-functional roles in product, marketing, and customer support, depending on their interests and aspirations.

It's essential to articulate specific examples from your past roles that demonstrate your accomplishments in sales. Highlight measurable achievements, such as exceeding quotas or successfully onboarding clients, and describe the methods you used to build relationships and drive sales.

Discuss your approach to objection handling by emphasizing active listening and empathy. Explain how you address concerns with data-driven solutions and ensure you reaffirm your commitment to helping customers achieve their goals with Faire.

Explain your method for qualifying leads, mentioning criteria such as the size of the business, existing challenges, and their readiness to embrace new solutions. Sharing examples of using data and various tools can showcase your analytical rigor.

Share strategies like personalizing your communications, maintaining a friendly tone, and actively engaging with prospects during calls or video meetings. Illustrate with anecdotes about how building rapport led to successful sales conversions.

Provide a specific example of customer feedback you received and how you effectively communicated this feedback to relevant teams, leading to product improvements or changes in the sales process that benefited clients.

Discuss how understanding customer needs shapes the way you present solutions. Customers are more likely to be engaged and see the value in your offerings when they feel understood and catered to, ultimately leading to a successful sales outcome.

Detail your proficiency with Salesforce or similar CRM tools, explaining how you've utilized them to manage leads, track sales progress, and analyze customer interactions to inform your approach and improve sales outcomes.

Share your strategies for organization and time management, such as using a task prioritization system or scheduling dedicated time for outreach versus lead follow-up, ensuring that you're consistently meeting or exceeding targets.

Discuss your intrinsic motivations, whether it's exceeding sales benchmarks, helping independent retailers succeed, or being part of a fast-paced startup environment. Connecting these motivations back to Faire's mission can create a compelling narrative.

Explain your commitment to continuous learning and adjustment, including how you seek out feedback, analyze results, and are willing to pivot strategies based on real-time data, ensuring your sales techniques remain effective as markets evolve.