Sales Counselor

As a Sales Counselor at Fellowship Village, your main responsibilities will revolve around increasing and maintaining community census, along with conducting engaging on-site tours and off-site visits for prospective residents and their families. You'll also create personalized follow-up communications and assist with the resident move-in process, ensuring all necessary paperwork is completed accurately.

To be considered for the Sales Counselor position at Fellowship Village, you should have a minimum of three years of sales experience, preferably in the senior living industry. A Bachelor’s Degree from an accredited institution is also required. Successful candidates will demonstrate exceptional communication skills, proficiency in MS Office and CRM systems, and a strong understanding of one-on-one sales strategies.

Fellowship Village supports Sales Counselors by providing a competitive salary, generous benefits, and an excellent compensation and bonus structure. Additionally, the organization values the growth of its employees and offers opportunities for professional development and career advancement within the community.

The ideal Sales Counselor at Fellowship Village will be self-motivated, goal-driven, and possess outstanding time management skills. A hospitality-focused mindset, along with strong organizational and follow-up capabilities, will ensure success in this role. Passion for customer service and a deep understanding of FellowshipLIFE's mission and philosophy are also essential.

The work environment for a Sales Counselor at Fellowship Village is dynamic and engaging. You will work closely with prospective residents and their families, contributing to a positive community atmosphere. The team is supportive, and your efforts will directly impact the lives of older adults, making it a rewarding and fulfilling career opportunity.

When conducting tours as a Sales Counselor, it’s essential to personalize the experience for each visitor. Start by building rapport with them, asking questions about their interests and needs. Highlight unique features of the community that align with their preferences, and ensure you create an atmosphere of warmth and understanding throughout the tour.

In the senior living industry, relationship-building and active listening are key strategies. Understanding the unique concerns of prospective residents and their families helps to tailor your approach. Use storytelling to convey how others have benefited from the community and follow up regularly to keep the conversation going and demonstrate your commitment.

Certainly! In my previous role, I set specific monthly and quarterly sales targets, reviewed them regularly, and adjusted my strategies based on feedback. By focusing on building relationships and hosting community events, I was able to exceed my sales goals by 20% over six months, contributing significantly to the organization's growth.

One of the most challenging aspects of being a Sales Counselor is addressing the emotional needs of families navigating difficult decisions regarding their loved ones. Building trust and providing reassurance while maintaining a sales approach can be delicate, but it’s crucial to genuinely listen and offer personalized solutions that help ease their concerns.

Prioritization in the Sales Counselor role involves balancing immediate tasks like follow-ups and tours with longer-term goals like relationship building. I utilize a combination of to-do lists and CRM tools to stay organized, ensuring I allocate time for each prospect while also dedicating time to develop my sales strategies further.

In a previous position, I encountered a family that was initially resistant to our offerings. I approached the situation with empathy, listened to their concerns, and provided them with options that aligned better with their needs. Through patience and understanding, I was able to help them see the value of our community, leading to a successful partnership.

I stay motivated by setting personal goals beyond the organizational targets, such as improving my customer engagement techniques or learning new sales strategies. I also celebrate small wins with my team, which fosters a supportive and encouraging environment that drives us all to succeed together.

Teamwork is vital for a Sales Counselor as we rely on collaboration with other departments, like marketing and resident services, to provide prospects with a comprehensive view of the community. Sharing insights and strategies with teammates enhances our approach and ultimately leads to improved outcomes for our prospective residents.

Fellowship Village stands out due to its commitment to personal connection and community support. With a robust health and wellness package and a focus on transforming the aging experience, we prioritize not just the business aspect but also the human touch, creating a genuinely inviting atmosphere for both residents and their families.

To ensure compliance with sales processes and documentation, I systematically review guidelines and best practices. I utilize CRM tools to track the entire sales journey, ensuring all interactions and paperwork are promptly and accurately completed while also training myself on any updates or changes in protocols.