Product Manager - Solution Integration & Customer Enablement (f/d/m)

As a Product Manager - Solution Integration & Customer Enablement at FERNRIDE, you'll be responsible for assessing customer sites, designing integration approaches and services, collaborating with product managers to align on the product roadmap, and working with engineering to define technical capabilities. Your primary focus will be on maximizing customer value while fostering a company-wide product culture.

To thrive as a Product Manager - Solution Integration & Customer Enablement at FERNRIDE, you'll typically need several years of experience in product management, service design, or solution architecture, ideally within the industrial automation, robotics, or transportation sectors. Additionally, experience in B2B customer-facing roles, especially in logistics, is highly valued.

At FERNRIDE, collaboration is at the core of our operations. As the Product Manager - Solution Integration & Customer Enablement, you'll work closely with engineering, commercial, and operations teams, ensuring a cohesive approach to product development and exceptional customer service. This teamwork helps in refining processes and continuously enhancing services.

Product Managers at FERNRIDE enjoy a range of benefits designed to support both personal and professional growth. This includes flexible working hours, remote work options, subsidized meals, a monthly Spendit card, and a comprehensive company pension scheme. Additionally, employees benefit from 30 vacation days and opportunities to participate in various team and company events.

Working at FERNRIDE provides a vibrant and inclusive work environment that promotes collaboration and innovation. As a Product Manager - Solution Integration & Customer Enablement, you'll be encouraged to express your ideas, work closely with diverse teams, and contribute significantly to the product and customer experiences in a fast-paced and supportive setting.

When answering this question, emphasize specific projects where you brought products from idea to market. Highlight your processes in product development, how you addressed customer needs, and any metrics that demonstrate success. Tailor your experience to align with FERNRIDE’s focus areas.

Discuss your strategies for gathering customer feedback and how you translate that into actionable product features. Use examples to illustrate how prioritizing customer needs led to successful product enhancements or services, ensuring you connect your response to FERNRIDE’s mission.

Talk about your previous experiences in collaborating with engineering, operations, and commercial teams. Describe specific initiatives or communications strategies that have yielded successful partnerships and how this aligns with FERNRIDE’s collaborative culture.

Explain your approach to evaluating customer operations, including identifying pain points, analyzing current processes, and proposing effective integrations. Discuss how your recommendations have facilitated smoother transitions in past roles.

Share a structured narrative about a product launch you led, including the challenges faced, strategies employed, and the outcomes achieved. Focus on how you coordinated teams and aligned on the product roadmap, showcasing skills relevant to FERNRIDE's objectives.

Discuss various service design frameworks or methodologies you’ve employed, such as Design Thinking or Agile. Provide examples of how you utilized these to enhance product features or customer experiences, connecting it to FERNRIDE's customer-centric approach.

Explain your methods for gathering customer insights, for instance through interviews, surveys, or user testing. Provide examples of how you translated these insights into actionable products or features, emphasizing the importance of adapting to changing market conditions.

Share your experiences specific to B2B roles, particularly those in the logistics sector. Highlight your understanding of customer dynamics in this domain and how your expertise can contribute to FERNRIDE’s mission in the logistics industry.

Discuss your commitment to continuous learning, such as attending industry conferences, subscribing to relevant publications, or participating in professional groups. Relate these activities back to how they inform your work and benefit product management strategies at FERNRIDE.

Share a specific situation where you successfully adapted to changes or challenges in a rapid work environment. Illustrate how you leveraged your problem-solving skills to ensure alignment with company goals, making connections to the agile nature of FERNRIDE.