The IT Specialist role at Webber requires a solid foundation in both hardware and software support, specifically in Windows OS, networking, and Microsoft Office 365. Candidates should also have experience with printer maintenance and troubleshooting. While certifications like A+, N+, and ITIL are preferred, they are not mandatory. Strong organizational and problem-solving skills are essential for success in this position.

Webber fosters a collaborative and innovative environment for IT Specialists, encouraging the sharing of ideas and solutions. The company values continuous learning and offers various professional development programs. The workplace culture promotes teamwork, emphasizing quality, reliability, and commitment to excellence in all IT support tasks.

As an IT Specialist at Webber, your primary responsibilities include providing customer-focused IT support, configuring and delivering IT devices, managing job site setups with advanced networking solutions, and assisting users with technical inquiries. You’ll also ensure compliance with corporate policies, manage inventory, and maintain documentation related to IT processes and equipment.

Yes, Webber seeks candidates with at least five years of experience in IT service coordination, desktop support, or similar roles. Practical experience in troubleshooting, customer service, and technical support is critical. A strong work ethic and the ability to communicate technical concepts clearly to non-technical users are also highly valued.

Webber provides numerous opportunities for professional growth, including access to learning and development programs, education reimbursements, and mentorship from seasoned professionals. The company encourages its employees to take initiative in their careers and supports them in seeking innovative solutions to project challenges.

When answering this question, highlight specific instances where you resolved technical issues, detailing your problem-solving steps, tools used, and the outcomes. Emphasize your experience with common operating systems and software, including Windows OS and Microsoft Office 365.

Demonstrate your ability to assess the urgency and impact of each request. Discuss your approach in prioritizing based on criteria such as project deadlines, the number of users affected, and the severity of the technical issue. Highlight any ticketing systems you've used to track requests.

Effective communication is crucial in IT support. It involves explaining technical concepts in a way that is easily understood by non-technical users while also ensuring that you gather all necessary information from users to resolve issues efficiently. Provide examples of how your communication has made a positive impact in previous roles.

Share a specific and challenging technical issue, outlining the steps you took to diagnose and resolve the problem. Discuss the tools and resources you utilized and any lessons learned from the experience that will help you handle similar issues in the future.

Discuss your proactive approach to learning by attending workshops, participating in online courses, following industry blogs, and engaging with professional networks. Mention how you apply this knowledge to your work at Webber, fostering innovation and improvement.

Showcase your customer service skills by explaining your empathetic approach to understanding the user's frustration. Describe how you would actively listen and communicate calming assurance while working diligently to resolve their issue in a timely manner.

Outline your experience with various networking equipment and tools, as well as the types of network configurations you've managed. Provide instances where you successfully diagnosed and corrected network problems, demonstrating your technical prowess in this area.

Provide a detailed example of a collaborative project involving team members from different departments or specialties. Explain the problem faced, your role in the team, and how working together led to an effective solution.

Discuss the methods you employ to maximize your productivity, such as prioritizing tasks, using time management tools, and setting measurable goals. Give examples of how these strategies have enabled you to meet deadlines and support multiple users concurrently.

Convey your enthusiasm for the construction and infrastructure sectors, mentioning how Webber’s commitment to innovation and sustainable development aligns with your career aspirations. Share what excites you about being part of a team that shapes significant projects and infrastructure solutions.