Senior Account Manager, Retail - job 1 of 2

As a Senior Account Manager, Retail at Fetch, your primary responsibility will be to develop and maintain strong relationships with existing clients, focusing on sales and marketing leaders. You will also prepare for quarterly business reviews and ensure that your partners receive the necessary data and reporting. Best of all, with about 50% of your role being client-facing, you'll have the opportunity to directly influence partners' decisions and help them maximize their investment in our solutions.

To be considered for the Senior Account Manager, Retail role at Fetch, candidates should have a minimum of 6 years of sales-driven account management experience, ideally in B2B sectors like Ad Sales or Digital Media. A successful track record of exceeding quotas and a solid understanding of marketing terminology is also vital. Strong negotiation skills and familiarity with tools like Salesforce and advanced Excel are essential to thrive in this dynamic, fast-paced environment.

At Fetch, we believe in nurturing our employees’ potential. As a Senior Account Manager, Retail, you'll have access to various career development programs and continuing education reimbursement of $10,000 per year to ensure continuous personal and professional growth. You'll also benefit from mentoring opportunities within a supportive, team-oriented environment that encourages innovative thinking and collaboration.

The compensation package for a Senior Account Manager, Retail at Fetch ranges from $108,000 to $144,000 in on-target earnings, exclusive of any additional sales incentives and accelerators. Moreover, employees are also granted equity options, which means you'll share in Fetch’s growth and success as you contribute to our mission.

Fetch is committed to fostering a people-first culture that values trust, accountability, and innovation. As a Senior Account Manager, you'll be part of a team that prioritizes collaboration and team success, recognizing that a win for one is a win for all. We're also proud of our diverse and inclusive workplace, where everyone's voice is heard and respected.

When building and maintaining client relationships, it's crucial to prioritize open communication and transparency. I would approach this by scheduling regular check-ins with clients to understand their needs and ensure they receive exceptional service. Building rapport through genuine interest in their business allows for stronger, long-lasting partnerships, ensuring that both Fetch and the clients see value.

Certainly! In my previous roles, I've managed large datasets using advanced Excel functions like pivot tables and complex formulas. I used these skills to consolidate and analyze data, creating insightful presentations that inform clients about their ROI and other critical metrics. My ability to translate complex data into easy-to-understand stories has been vital in driving strategy discussions with partners.

To consistently exceed sales quotas, I employ a proactive mindset to identify new upsell opportunities and deepen existing relationships. Utilizing effective negotiation techniques and a strong understanding of client goals, I approach each partnership as a unique opportunity, tailoring solutions that meet specific needs while aiming for mutual growth.

I believe effective cross-functional collaboration is achieved through clear communication and shared goals. I prioritize organizing regular team meetings where we can share insights and updates with other departments—whether it’s marketing, tech, or product teams—ensuring everyone is aligned on project objectives and timelines.

Absolutely! In my previous role, I managed a high-stakes project that involved collaborating with a major retail client for a promotional campaign. By coordinating with internal teams and keeping the client in the loop throughout the process, we successfully launched the campaign ahead of schedule and exceeded the expected engagement rates by 30%. This project strengthened the relationship with the client and led to additional business opportunities.

I am proficient in several account management tools, including Salesforce for tracking sales activities and client interactions, as well as leveraging Excel for data analysis. Additionally, I am comfortable with presentation software like PowerPoint and Google Slides to create engaging reports and presentations that convey value to clients effectively.

Handling objections is all about listening actively and understanding the client's concerns. My approach involves addressing their issues directly, presenting data-driven solutions that clarify how Fetch can better meet their needs, and being flexible in negotiating terms. This empathetic approach often turns objections into opportunities for deeper dialogue and collaboration.

I am motivated by the opportunity to create meaningful partnerships that drive success for both my clients and my company. Seeing clients achieve their goals through our collaboration is incredibly rewarding, and it inspires me to continuously seek innovative solutions that advance their businesses while achieving my sales targets.

Prioritization is key in account management. I utilize tools like task management software to outline my responsibilities and deadlines, regularly assessing progress at team meetings. I also focus on high-impact activities that align with both client needs and business objectives, ensuring that urgent, high-value tasks are completed promptly.

I am drawn to Fetch's innovative approach to consumer engagement and am impressed by its commitment to fostering a collaborative work environment. I believe that my skills align perfectly with the role of Senior Account Manager, Retail, and I’m excited about the opportunity to contribute to a company that prioritizes both employee growth and customer satisfaction.