Senior Product Manager, Network Quality

As a Senior Product Manager, Network Quality at Field Nation, you will own Marketplace Quality within our platform. Your key responsibilities will include leading customer research initiatives, enhancing Marketplace Quality systems, building insightful dashboards, and collaborating with cross-functional teams to drive quality improvements. You’ll also be tasked with developing a clear roadmap for marketplace quality enhancements, prioritizing initiatives to maximize customer impact and business value.

To apply for the Senior Product Manager, Network Quality position at Field Nation, you should have at least 5 years of product management experience with a focus on marketplaces or quality management. Candidates should possess strong analytical skills, a customer-centric mindset, and a proven track record of leading cross-functional teams. Experience in designing KPIs and a solution-oriented approach are also essential for success in this role.

Field Nation offers individualized growth and development plans to ensure that as a Senior Product Manager, Network Quality, you can continually enhance your skills and advance in your career. We also encourage collaboration and exposure to cutting-edge technologies, helping you stay current with industry trends and best practices.

The compensation range for the Senior Product Manager, Network Quality role at Field Nation is between $142,000 and $167,000 annually. This range is a starting point for discussion and takes into account experience, specialized skills, and work location among other factors that contribute to competitive offers.

At Field Nation, the work culture is highly collaborative and flexible, fostering a high-performance environment. We value work-life balance and community involvement, offering unlimited paid time off along with a supportive team atmosphere that encourages innovation and participation in decision-making.

To define quality in a marketplace, I analyze various factors including the skill level of service providers, customer satisfaction ratings, and compliance with marketplace standards. It's critical to gather qualitative and quantitative data from customer feedback and marketplace performance to establish a clear benchmark that can drive improvements.

Certainly! In my previous role, I led a project that involved redesigning our provider rating system based on customer insights. By collaborating with our data team to establish new metrics and developing a dashboard to track real-time performance, we saw a significant increase in service provider ratings, resulting in higher customer satisfaction scores.

I would employ a mix of qualitative and quantitative research methods, including surveys, direct interviews, and analytics reviews to gather comprehensive customer insights. Engaging with the customers through focus groups can also provide valuable feedback, signaling areas for potential improvement in our offerings.

I prioritize product features by assessing their impact on customer satisfaction and business value. I analyze customer feedback and market research data, along with stakeholder input, to create a prioritization matrix that balances short-term needs with long-term strategic goals.

I have extensive experience collaborating with cross-functional teams composed of engineers, designers, and data scientists. I believe effective communication and alignment on project goals are essential. Regular check-ins and agile project management methodologies can ensure we are all on the same page, driving toward our common objectives.

I typically use a combination of analytics tools like Google Analytics for data tracking, along with project management software such as Jira for tracking feature progress. Additionally, dashboards created in Tableau can provide visual insights into product performance metrics and quality standards.

I stay informed about market trends by regularly reading industry publications, attending conferences, and networking with other professionals. I also engage in online forums and subscribe to relevant newsletters that provide insights into emerging trends and competitor analysis.

My approach to managing stakeholder expectations involves clear communication of project goals, progress updates, and potential challenges. I believe in building trust through transparency, making sure stakeholders have realistic timelines and understanding the implications of decisions as they are made.

When handling conflicting priorities, I first assess the impacts on customer satisfaction and business objectives. I involve stakeholders in discussions to reevaluate and realign on priorities, often using data to support decision-making and ensure that the focus remains on achieving our shared goals.

I am drawn to Field Nation's mission of enhancing service delivery and providing professionals with the tools they need to succeed. The emphasis on marketplace quality aligns with my values, and I believe my experience in product management can contribute to the innovative culture at Field Nation.