Job Description

Current work authorization for Canada is required for all openings

You will be working on a 100% remote schedule as part of Fidelity’s dynamic working arrangement.

This is a contract opportunity ending Feb 2026

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years.  We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients.  As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

What You Will Do

The Strategic Technical Manager FCC, reporting to the Director, Business and Application Support, FCC, is accountable for all technical aspects related to the assigned Projects, and providing technical operations support for the Technical Architecture, Development, Business Analysis, technical Support, and Project groups at FCC, as well as managing the execution of strategic initiatives based on priorities set forth in business plans as assigned. The role works closely with other team members within FCC to attain the departmental SLA's and Divisional/Organizational goals

Key Accountabilities

Participate in strategic planning of IT projects that have a companywide and/or department wide impact.

• Continually applies knowledge and expertise on initiatives having a companywide impact and offers input and guidance to the various groups involved to ensure successful outcomes.

Identify, prioritize, and address issues/tasks that are critical to the success of the business.

• Continually strives to accomplish tasks in a more cost effective and efficient manner.

• Works with business partners to gain support for ideas and follows through on implementation.

Maintain a focus on quality that is driven by the requirements of the project/task to ensure a positive client experience. Creates a professional environment where business partners can work collaboratively.

Support for Audit. Provide technical information and support for Audit inquiries working with the other FCC technical partners to complete audit deliverables and participate in improving the policies and procedures of the FCC technical department.

• Ensure timely completion and detailed answers provided upon request.

Support for team members.  Provides higher level support and education for direct support team members that require additional input or expertise. Acts as subject matter expert on Application support.

• Positive team experience through feedback received; all expectations achieved.  

Proactively reviews internal process gaps and inefficiencies, and client specific issues/problems and looks for innovative solutions.  Be creative and build a reputation as a problem-solving partner to our clients and internal groups. 

• Increased employee engagement and successfully implement continuous improvement initiatives throughout the year, on time.  Other duties as assigned.

What We Are Looking For

• Strong knowledge of the FCC business model including Correspondent Brokers and Portfolio Managers.

• Strong communication, verbal, and written skills Strong interpersonal skills, in particular influencing in a multi department setting Strong understanding of on premise and cloud technology and principles/technologies of information security Strong technical skills including the Broadridge Dataphile system Highly organized with special attention to detail.

The Expertise You Bring

• 10+ years including a minimum of 7 years in an IT Operations lead role

• Experience in change management and problem management methodologies

• 5 to 7 years financial industry experience.

Education

University degree or College diploma (preferably in Engineering or Computer Science), or equivalent work experience.

Nice to Have

• 10 years’ experience in Canadian brokerage industry preferable with Broadridge Dataphile experience

• CSC or IFIC

• Bilingual (French/English) verbal and written skills

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at FidelityCanadaStaffing@fidelity.ca.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

•    Canada's Top 100 Employers 
o    Greater Toronto's Top Employers 
o    Canada's Top Family-Friendly Employers 
o    Canada's Top Employers for Young People 
  
•    Great Place To Work® Certified 
o    Best Workplaces for Inclusion 
o    Best Workplaces for Mental Wellness 
o    Best Workplaces for Today's Youth 
o    Best Workplaces for Women 
o    Best Workplaces in Financial Services & Insurance 
o    Best Workplaces in Ontario 
o    Best Workplaces with Most Trusted Executive Teams 

•    LinkedIn Top Companies in Canada
  
•    Human Resource Director (HRD) - Best Place To Work 
o    HRD - 5-Star Benefit Program 
o    HRD - 5-Star Diversity & Inclusion Employer 

Designations
•    Canadian Compassionate Companies – Certified 
•    Benefits Canada's Workplace Benefits Award - Future of Work Strategy 
•    TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting 
•    Canadian HR Reporter's Most Innovative HR Team