As an Operations Manager at Finmid, your main responsibilities include ensuring efficient day-to-day operations, developing scalable operational processes, managing outsourcing functions, and overseeing compliance with Irish and European regulations. You'll also handle relationships with third-party service providers, ensuring adherence to service-level agreements and key performance indicators while leading cross-functional collaborations to align operational strategies with our broader business objectives.

To qualify for the Operations Manager position at Finmid, candidates should have proven experience in managing operations within financial services, fintech, or technology sectors, with specific expertise in outsourcing management. A master’s degree in Business, Operations Management, or a related field is essential, along with strong organizational and problem-solving skills. Knowledge of Irish and European regulations is advantageous, and familiarity with data-driven technologies, including SQL, is a plus.

Finmid supports the work-life balance of its Operations Manager with flexible working arrangements, allowing remote or on-site work in Ireland. We believe in providing our employees with the resources they need to be productive, including a home office stipend and ample time off. With 30 days of vacation, our culture promotes restful engagement and personal growth, ensuring that our team members can maintain a healthy work-life balance.

The onboarding process for an Operations Manager at Finmid is designed to integrate new hires into our culture and operational strategies smoothly. This process includes training sessions on our systems, processes, and compliance requirements, as well as opportunities for mentorship from senior leadership. New hires will also engage in team-building activities to foster a collaborative environment and better understand their role in our mission to transform SME financing.

As an Operations Manager at Finmid, you can look forward to an attractive benefits package that includes flexible work options, a home office stipend, 30 days of paid time off, and meaningful equity in the company. Additionally, we host regular team meetings, such as All Hands and Brown Bag Lunches, which enhance our open-minded and transparent culture, allowing for continuous learning and connection within the team.

When answering this question, emphasize specific examples from your past experiences that showcase your leadership and organizational skills. Discuss the operational frameworks you've implemented and the impact they've had on efficiency and compliance in the financial services sector, which will resonate well with Finmid's focus.

In your response, discuss the importance of due diligence, contract negotiation, and performance monitoring of third-party service providers. Share examples of how you've ensured compliance with regulatory standards and how these strategies have led to successful outsourcing partnerships in your previous roles.

Highlight your understanding of the regulations specific to the Irish and European markets. Discuss your approach to developing compliance frameworks, conducting regular audits, and fostering a culture of transparency within your team to ensure that all operational practices align with legal requirements.

Provide a concrete example of a process you identified and optimized that led to measurable improvements, such as reduced costs, increased speed, or enhanced customer satisfaction. Describe the steps you took and the outcomes to showcase your ability to drive operational excellence.

Discuss how effective communication is vital for aligning team goals, managing stakeholder expectations, and ensuring clarity of operational processes. You can mention your experience in facilitating communication channels and how it has helped in fostering collaboration within diverse teams.

Use this opportunity to showcase your problem-solving skills. Provide a detailed account of the challenge, the steps you took to address it, and the positive outcomes, highlighting your resilience and leadership abilities in the face of adversity.

Talk about relevant tools you have used, such as project management software or operational analytics platforms. Describe how these tools have helped you monitor performance, enhance communication, or optimize processes, which would relate well to the tech-forward approach at Finmid.

Share your strategy for prioritization, which could involve evaluating business impact, urgency, and resource allocation. Provide an example of a time when effective prioritization led to successful outcomes, reflecting your ability to stay organized under pressure.

Discuss your understanding of risk management frameworks and how you’ve applied them in ensuring compliance and operational resilience. Share instances where proactive risk identification led to minimized impacts and how it aligns with the operations manager role at Finmid.

When answering this question, express your alignment with Finmid's mission to innovate financial access for SMEs. Highlight aspects of the company culture, such as their emphasis on transparency and teamwork, and relate how your skills and experiences make you a perfect fit for their team.