Job details

Vehicle Impound Specialist

Full job description

First Help Financial (FHF) is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last five years.

Here you will find hard-working colleagues that come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.

Your Title: Vehicle Impound Specialist

Your Location: Remote/Anywhere within the USA

You Report To: Associate Manager, Asset Management and Skip Tracing

Your Schedule: Monday through Friday: 8:00 AM - 4:30 PM EST. During training, schedule can vary. No weekends!

Compensation: $19.40/hr plus monthly bonus!

Learn more about our awesome Loss Mitigation team

About the opportunity:

First Help Financial, voted and certified as a "Great Place to Work" by our workforce for three years in a row, is adding a new partner to our Loss Mitigation department to accommodate our remarkable growth!

What you will do:

Your duties include but are not limited to:

Negotiate with the impound facilities on the fees owed.
Make decisions based on condition, fees, and profitability on whether to pick up or abandon the vehicle.
Conduct conversations directly with impound facilities to gather necessary information.
Complete legally required, state-specific impound packets to secure vehicles from impound yards.
Document information about the location of vehicles, the reason for impound, and total fees due to secure vehicles in the system.
Assign collateral for recovery, utilizing an approved vendor and ensuring customer accounts are documented accordingly.
As needed, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts.
Conduct follow-up conversations with impound facilities over abandoned vehicles to confirm vehicle location and/or renegotiate fees.
Work closely with law enforcement agencies and other external partners to facilitate a smooth impound process.
Assist other departments with inquiries related to the impounds process.
Follow up on title and insurance processes to ensure a timely solution.
Complete tasks on assigned accounts promptly.
Ensure impound notices received are properly notated in the system.
Utilize approved databases, tools, and internet searches to confirm vehicle impound status.
Assist the Impound Team with the input and tracking of impound notices.
Perform other related duties as assigned.

What you bring:

Must be willing and able to travel domestically for up to one week at a time, twice per year for company-sponsored training and team-building initiatives.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
Attention to detail and a commitment to accuracy in record-keeping.
Familiarity with relevant laws and regulations governing vehicle impounds.
Ability to work independently and as part of a team.
Minimum of 3 years of hands-on experience with vehicle impounds, demonstrating a comprehensive understanding of impound processes and regulations.

FHF Benefits:

Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year-over-year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

First Help Financial Glassdoor Company Review

4.7

First Help Financial DE&I Review

3.64

CEO of First Help Financial

Pushan Sen Gupta

Approve of CEO

Average salary estimate

$40292 / YEARLY (est.)

min

max

$40292K

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What You Should Know About Vehicle Impound Specialist, First Help Financial

At First Help Financial, we are excited to announce an opportunity for a Vehicle Impound Specialist to join our dynamic team. As one of the fastest-growing companies in the U.S., we are dedicated to providing exceptional auto loan services to underserved communities. Our mission is to make financing easier for our customers, and we need someone like you to help navigate the complexities of vehicle impounds! As a Vehicle Impound Specialist, you'll be working from the comfort of your own home while connecting with impound facilities to negotiate fees, gather information, and complete state-specific impound packets with precision. You’ll be at the forefront of ensuring that every vehicle is secured and managed effectively, and your organizational skills will be put to great use as you document vehicle details and collaborate with recovery agents. With the flexibility to work Monday through Friday without weekends, this role offers you the perfect work-life balance while being part of a diverse, supportive team that values every member's contributions. Whether you're engaging in conversations with impound facilities or liaising with law enforcement agencies, your excellent communication skills will shine. We offer training and amazing benefits, including competitive compensation starting at $19.40/hr plus a monthly bonus! If you’re passionate about making a real difference and growing your career in the field of vehicle asset management, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Vehicle Impound Specialist Role at First Help Financial

What are the main responsibilities of the Vehicle Impound Specialist at First Help Financial?

As a Vehicle Impound Specialist at First Help Financial, you'll be responsible for negotiating fees with impound facilities, assessing vehicles for recovery, and documenting essential details about impounds. Your role will involve ensuring that vehicles are secured through state-specific impound packets and maintaining accurate records of fees and vehicle locations.