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First for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.Now Hiring a Dispatcher in Newark, DE!At First Student, our Dispatchers are a constant reflection of our company's commitment to safety and customer service. The Dispatcher is responsible for dispatching all buses, ensuring on-time performance of routes, and counseling drivers and monitors on front line.At First Student, we are proud to offer:• Tremendous Career Advancement Opportunities due to a strong presence across North America• Positive and rewarding work environmentDispatcher Responsibilities:• Oversees all routes and scheduling of buses• Counsels and coaches drivers and monitors• Handles heavy phone and radio traffic• Takes all scheduling and driver complaints, report to Operations Supervisor/Contract Manager• Serves as primary communication liaison with major contracted customer• May handle charter reservations, billing, or driver payroll• Provides solutions to drop-off and pick-up problems• Handle back-up driver duties or perform miscellaneous clerical duties as needed• Completes assignment of special projects• Assists with supervision of day-to-day operationsDispatcher Experience and Skills Required:• 3-5 years experience• High school diploma or equivalent• Basic knowledge of radio dispatch equipment• Excellent communication and customer service skills• Ability to deliver under time constraints and deadlines• Previous terminal operations, dispatch, or driver experience• Computer literate• Subject to DOT drug testing and physical. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.First Student's commitment to putting our customers first, dedication to safety, and an ambition to deliver dependable transportation makes for a working environment you'll love. As a huge company with 120,000 staff and over 2.5 billion customers worldwide, you'll also enjoy security, a brilliant future, and excellent training.Apply today to join our team!We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all."In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.

First Student Glassdoor Company Review

3.9

First Student DE&I Review

No rating

CEO of First Student

John Kenning

Approve of CEO

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Dispatcher, First Student

Are you ready to play a vital role in keeping our community connected? At First Student, we are on the lookout for a dedicated Dispatcher in Glasgow, DE, who will be the heart of our operations. With over 60,000 employees across North America, we pride ourselves on ensuring safe transport for more than 5 million passengers each day. As a Dispatcher, you will oversee bus schedules, counsel drivers and monitors, and handle daily communications to ensure on-time performance. Your expertise in managing heavy phone and radio traffic will be crucial as you address scheduling issues and provide solutions to our dedicated drivers. With 3-5 years of experience in dispatch or terminal operations and exceptional communication skills, you will thrive in a dynamic and rewarding work environment. Here at First Student, we recognize your potential, offering tremendous career advancement opportunities that match your ambition. You'll also benefit from our commitment to safety, customer service, and an inclusive culture that values diversity. If you're ready to make a real difference and support our mission of dependable transportation, we invite you to apply today and experience the excellent training and security our company offers.

Frequently Asked Questions (FAQs) for Dispatcher Role at First Student

What are the main responsibilities of a Dispatcher at First Student?

As a Dispatcher at First Student, you will oversee bus routes and scheduling, counsel drivers and monitors, manage phone and radio communications, and handle driver complaints, reporting to the Operations Supervisor as needed. You may also assist with charter reservations and provide effective solutions for pick-up and drop-off issues.