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Operations Analyst- CONTRACT

About Firstbase

Remote work is the biggest workplace revolution in history. Nothing will deliver a higher quality of life upgrade in the next decade. The biggest challenge is in providing the core infrastructure that makes going remote easy for companies. Firstbase helps companies setup, manage, maintain and retrieve all the physical equipment remote workers need to do great work at home.

We're a small and fully distributed team, currently spanning from the US to The Netherlands and we take pride in our ability to function as an effective remote-first organization and are a tight-knit group of people passionate about creating for the future of work.

About This Position

The Operations team is the driving force delivering an unparalleled customer experience at Firstbase. Our clients are asking us to solve the most difficult challenges behind supporting remote work and our Operations team is the group that tackles the current supply chain issues. This team breaks through barriers and works to deliver the best customer experience possible because that is what our customers require.

We are seeking a detail-oriented and data-driven Contract Operations Analyst to join our team. The successful candidate will play a critical role in supporting the forecasting, reporting, and analysis functions of our physical operations, including procurement, warehousing, exports, and IT Asset Disposition (ITAD) services. You will be responsible for extracting, analyzing, and interpreting data to maintain and improve operational models, provide valuable insights, and help guide leadership in making informed decisions.

To succeed in this role, you should possess strong analytical and communication skills, and be comfortable working cross-functionally. We are looking for a proactive problem-solver with a strong attention to detail and a collaborative mindset. A positive attitude is essential, as we thrive on teamwork and rely on each other to achieve our goals.

Essential Functions

  1. Forecast Model Maintenance:

    • Maintain and refine monthly forecast models by extracting and analyzing data from order and inventory management systems.

    • Update model assumptions based on new data to ensure accurate forecasting.

  2. COGS Forecasting / P&L Reports:

    • Manage monthly Cost of Goods Sold (COGS) forecasts by analyzing cost data from supplier invoices and procurement expense reports.

    • Ensure forecast accuracy by continuously refining cost assumptions.

    • Produce and maintain reports that support the Profit & Loss (P&L) management of all Physical Operations, including procurement, warehousing, exports, and ITAD services.

  3. Transaction Reporting for Billing:

    • Provide detailed reporting on a per-transaction basis to assist finance teams in generating monthly invoices for exports, ITAD, bulk shipments, miscellaneous warehouse services, and penalties.

  4. Sales Forecast Integration:

    • Maintain a 90-day sales forecast, supplementing the main forecast model to monitor significant changes in sales trends by country.

  5. Operational Capacity Modeling:

    • Maintain and refine operational capacity models based on daily output assumptions and warehouse space usage to help us make efficient and on-time decisions to scale operations.

  6. Operational Performance Analysis:

    • Monitor and analyze operational performance data.

    • Support Operations leadership by identifying process gaps and areas for improvement in the supply chain.

  7. Market Research:

    • Conduct market research to assist leadership in evaluating the cost-benefit of new initiatives and operational opportunities.

  8. Customer Gap Reporting:

    • Generate reports on customer gap data from Salesforce to help prioritize future roadmap planning.

  9. Project Management:

    • Support operations management to track project milestones and update project tasks in Notion. Manage weekly reporting on progress and upcoming deliverables and deadlines.

Basic Qualifications

  • Bachelor’s degree in Supply Chain Management, Operations, Business Analytics, Finance, or related field.

  • Proven experience in data analysis, forecasting, and reporting within operations or supply chain environments.

  • Advanced Excel / Google Sheet skills. Proficiency in data visualization tools (e.g., Tableau, PowerBI) or similar platforms are a plus, but not required.

  • Strong understanding of COGS and P&L reporting.

  • Proficiency in order and inventory management systems, and experience working with procurement and supplier data.

  • Ability to manage multiple data sources and synthesize information into actionable insights.

  • Strong communication skills to effectively support operations leadership with clear and concise reports and analysis.

  • Operate with a sense of urgency when needed

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What You Should Know About Operations Analyst- CONTRACT, Firstbase (YC W21)

Join Firstbase as a Contract Operations Analyst and become a vital part of our mission to support remote work with exceptional infrastructure! At Firstbase, we believe that remote working can significantly enhance the quality of life, and we're dedicated to helping companies navigate the complexities of remote operations. As an Operations Analyst, you'll dive into the analytics that drive our success, supporting functions like procurement and IT Asset Disposition. Your role will involve analyzing data to maintain and improve our operational models. We’re looking for someone detail-oriented who thrives on solving problems collaboratively. In this fully remote position, you’ll work with a passionate team from the U.S. to the Netherlands, all while contributing to solutions that empower employees to work efficiently from home. If you're ready to take on the challenge of maintaining our forecasting models, analyzing Cost of Goods Sold, and supporting our operational performance, we want to hear from you! Your analytical talents will help shape the future of our operations and enhance our customer experience. Join us in this journey and be part of a team that prioritizes teamwork, positivity, and a great workplace culture.

Frequently Asked Questions (FAQs) for Operations Analyst- CONTRACT Role at Firstbase (YC W21)
What are the responsibilities of the Operations Analyst at Firstbase?

As a Contract Operations Analyst at Firstbase, you'll primarily be responsible for maintaining and refining forecast models, analyzing Cost of Goods Sold (COGS) forecasts, and providing transaction reporting to assist finance teams. You will also monitor operational performance and conduct market research to support leadership in making informed decisions, all aimed at enhancing the customer experience.

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What qualifications do I need to become an Operations Analyst at Firstbase?

To become a Contract Operations Analyst at Firstbase, you’ll need a bachelor's degree in fields like Supply Chain Management, Operations, Business Analytics, or Finance. Proven experience in data analysis and operations is crucial, along with strong Excel and data visualization skills. Additionally, familiarity with order management systems and excellent communication abilities will greatly enhance your candidacy for this role.

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What skills are essential for the Contract Operations Analyst position at Firstbase?

A successful Contract Operations Analyst at Firstbase must have strong analytical skills, a collaborative mindset, and proficiency in data management. Key skills include advanced Excel competencies, knowledge of COGS and P&L reporting, and the ability to synthesize multiple data sources into actionable insights that drive operational improvement.

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How can I stand out as a candidate for the Operations Analyst role at Firstbase?

To stand out for the Contract Operations Analyst position at Firstbase, emphasize your experience with data analysis, forecasting, and reporting in your application. Showcase your problem-solving abilities and your collaborative approach to projects. Highlight any experience with data visualization tools, such as Tableau or Power BI, as well as your ability to maintain effective communication with cross-functional teams.

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What does a day in the life of a Contract Operations Analyst at Firstbase look like?

In your role as a Contract Operations Analyst at Firstbase, you can expect a dynamic work environment where you'll be extracting and analyzing data daily. Your tasks will include maintaining forecast models, generating detailed reports, and collaborating with different teams to identify operational performance improvements. Each day presents new challenges, but your analytical skills will be the key to driving impactful decision-making.

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Common Interview Questions for Operations Analyst- CONTRACT
What techniques do you use for data analysis?

To effectively analyze data, I employ various techniques including regression analysis for forecasting and trend analysis to identify patterns. Utilizing advanced Excel functions allows me to manage large datasets efficiently and draw meaningful insights. Additionally, I leverage visualization tools like Tableau to communicate data findings succinctly.

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How do you prioritize tasks as an Operations Analyst?

Prioritizing tasks is crucial in my role as an Operations Analyst. I assess the impact of each task on operational efficiency and customer satisfaction. Using a project management tool like Notion helps me keep track of my tasks and deadlines, ensuring that urgent priorities are addressed promptly while maintaining high-quality outputs.

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Can you explain your experience with COGS and P&L reporting?

Certainly! My experience with COGS and P&L reporting involves analyzing various cost factors to produce accurate forecasts that support financial planning. I delve into supplier invoices and procurement expenses to refine cost assumptions, which is vital for maintaining operational budgets and ensuring profitability.

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Discuss a time when you identified an operational gap and how you addressed it.

In a previous role, I discovered discrepancies in our inventory levels which affected order fulfillment. I analyzed the supply chain process and engaged with the warehousing team to identify issues in inventory tracking. By implementing a robust inventory management system and regular audits, we significantly improved our inventory accuracy and overall operational efficiency.

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What role does collaboration play in your work as an Operations Analyst?

Collaboration is at the heart of my work as an Operations Analyst. It’s essential to consult with various teams, such as finance and procurement, to gather insights that enrich data analysis. By fostering an open communication channel, we can address challenges collectively and drive continuous improvement across our operations.

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How do you handle deadline pressure in your role?

Handling deadline pressure requires both organization and adaptability. I prioritize tasks based on urgency and impact while maintaining flexibility in my workflow to respond to unexpected demands. Regular check-ins with my team help ensure I'm aligned with project timelines and objectives.

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What methods do you use to ensure accurate forecasting?

To ensure accurate forecasting, I regularly update and review our models based on the most current data. Maintaining close attention to any changes in sales trends and market conditions allows me to adjust assumptions accordingly. I also incorporate feedback from cross-functional teams to validate my forecasts.

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Describe your experience with reporting tools and software.

I have extensive experience using reporting tools like Excel for traditional data analysis and Tableau for data visualization. These tools have helped me create insightful reports that are easily digestible for leadership and other stakeholders, ensuring they can make informed decisions based on the data presented.

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How do you ensure clear communication while working cross-functionally?

Clear communication is critical when working cross-functionally. I make it a practice to tailor my communication style based on my audience, ensuring that complex data insights are conveyed in a straightforward manner. Regular updates and feedback loops are also essential in keeping everyone aligned and informed.

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What do you find most challenging about being an Operations Analyst?

One of the most challenging aspects of being an Operations Analyst can be managing the varying priorities of different stakeholders. Balancing these demands while maintaining a focus on data accuracy and operational efficiency requires strong organizational and analytical skills. However, I view these challenges as opportunities to strengthen collaboration and enhance processes.

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Firstbase enables anyone to establish a US business. Incorporate your company, set up banking, process payments, manage payroll, maintain compliance, and more—all 100% online from a single dashboard.

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Contract, remote
DATE POSTED
December 7, 2024

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