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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Account Manager

Job Description *

What does a great Account Manager do at Fiserv?

As an Account Manager at Fiserv, you will have enterprise-wide responsibility for ensuring quality delivery and support of all products and services are provided to assigned clients. You will manage and develop operational relationships for assigned clients, driving client satisfaction with service delivery. Your role will involve partnering with Relationship Managers to embody Fiserv values in all interactions, resulting in increased client satisfaction, revenue growth, and new client potential.

What you will do:

Utilize consultative approach to maximize client’s growth & profitability
Ensure timely and accurate implementation of client projects
Enhance client relationships and retention
Meet or exceed the targeted goal of client satisfaction
Work to prevent and resolve enterprise problems effectively

What You Will Need To Have:

6+ years of an equivalent combination of educational background, related experience, and/or military experience
5+ years experience in banking/financial technology or financial industry
5+ years experience in customer service/contact, preferably in a financial institution environment
Extensive experience in conducting face-to-face relationship-based meetings
Proven track record of effectively managing and developing client relationships

What Would Be Great To Have:

Certification in Customer Relationship Management
Experience in implementing process improvements to enhance client satisfaction levels
Knowledge of financial services regulations and compliance requirements

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

What You Should Know About Account Manager, Fiserv

If you're looking to embark on a thrilling career as an Account Manager at Fiserv in Milwaukee, Wisconsin, you've come to the right place! At Fiserv, a leader in the Fintech world, we specialize in moving money and information in a seamless manner that powers everyday transactions worldwide. Your role as an Account Manager will be pivotal, as you’ll be the go-to person ensuring that our clients receive top-notch delivery and support for all our products and services. You'll cultivate strong operational relationships with your assigned clients and bring a consultative approach to help them grow their business. We're all about client satisfaction here, so you'll work closely with our Relationship Managers to enhance experiences and drive revenue growth. Are you ready to tackle challenges head-on while preventing and resolving issues? With over six years of experience in the banking or financial sectors, and expertise in customer service, your contributions will make a significant impact. Plus, if you've led face-to-face meetings and enjoyed the thrill of building meaningful client relationships, you'll fit right in. Join us at Fiserv, where every day brings new opportunities to innovate and create a difference for our clients on a global scale!

Frequently Asked Questions (FAQs) for Account Manager Role at Fiserv

What are the responsibilities of an Account Manager at Fiserv?

The responsibilities of an Account Manager at Fiserv include managing operational relationships with assigned clients, ensuring timely delivery and support of all products and services, and driving client satisfaction through effective engagement. You'll be using a consultative approach to foster client growth and profitability while aiming to resolve any enterprise problems efficiently.