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Director, Change Management - job 2 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

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$120000K

$150000K

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What You Should Know About Director, Change Management, Visa

Join Visa as the Director of Change Management in Ashburn, where you'll play a pivotal role in steering our People Team Transformation toward success! Our passionate team aims to recruit, engage, grow, and empower top talent, and we need your expertise to lead this charge. In this dynamic position, you'll not only lead a dedicated group of Change Management Practitioners but also drive the implementation of our People Team Strategy. Your responsibilities will include creating robust communication plans, ensuring seamless change management execution, and collaborating with various stakeholders to raise concerns proactively. You'll assess user readiness, define success metrics, and oversee project deliverables, all while fostering a high-performance culture and supporting the Transformation Leadership Team. As a key figure, you'll promote effective change management principles across the organization, and your ability to influence and collaborate with team members at different levels will be essential. Working in a hybrid capacity, your specific in-office days will be confirmed by your hiring manager, making this a fantastic opportunity to balance work and life while making a significant impact at Visa.

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the main responsibilities of the Director of Change Management at Visa?

The Director of Change Management at Visa is responsible for leading a team of Change Management Practitioners, driving the implementation of the People Team Strategy, and overseeing communication about organizational changes. They create and manage comprehensive transformation plans and ensure user readiness while fostering a high-performance culture within their team.