Director of Fitness and Operations

Fitt Talent Partners is a specialized recruitment firm for top health and wellness companies.

We’re filling this role for a client, a wellness social club blending performance, community, and culture.

Job Description

The Director of Fitness and Operations is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met.

Including day-to-day staff management, this role is also an ambassador for the club and fully embraces our ethos as well as the experience of all staff, members and guests. You are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member/guest satisfaction.

This position works very closely with other members of the team to ensure optimal experience is a result of unforgettable moments throughout all club offerings.

The individual in this role will collaboratively partner with the President to develop strategic business objectives and goals that result in optimizing the business’s performance and staff, guest, & member experience.

Responsibilities

• Oversee athletics and aquatics operations, upholding an elite operational standard.

• Drive the culture within the club.

• Lead and oversee all athletics and aquatics staff/personnel.

• Track, report, and hit all KPI goals & metrics set for athletics and aquatics programming.

• Optimize the member experience and ensuring member satisfaction.

• Conduct pre-planning activities each month.

• Build rapport and lasting relationships with prospective and current members.

• Develop and collaborate with the President to drive strategic business objectives.

• Pivot and troubleshoot problems as they arise.

• Look for ways to improve cost-effectiveness of the club.

• Build partnerships with other aligned brands and networks that will help grow the club's brand.

• Brainstorm and investigate new opportunities for revenue streams, products, services, and experiences.

• Work closely with PR, social media, marketing, and operational teams to ensure streamlined collaboration across all departments in pursuit of revenue, profit, and growth goals.

Requirements

• Strong leadership skills

• Solution-oriented and self-motivated

• Strong people management skills

• Strong work ethic

• Time management and organizational skills

• Must have an entrepreneurial spirit

• Excellent verbal and written communication skills

• Enthusiastic, energetic, personable, and friendly disposition

• Must enjoy working within a team

• MAC/OS savvy