Senior People Operations Associate

As a Senior People Operations Associate at Flexport, your key responsibilities include managing day-to-day HR operations like benefits administration, employee onboarding, and leave management. You'll serve as a secondary contact for escalated HR inquiries, process employment-related changes through our HRIS system, and collaborate across departments to provide thought leadership on people ops matters. This ensures that our internal stakeholders are well-supported and informed.

To apply for the Senior People Operations Associate position at Flexport, you should have at least three years of experience in HR or People Operations, specifically focusing on benefits administration. A Bachelor’s degree in Human Resources, Business Administration, or a related field is also required. Familiarity with managing transactions in Workday HRIS, strong analytical skills, and excellent communication abilities will greatly benefit your application.

The Senior People Operations Associate at Flexport plays a critical role in supporting employee wellbeing by overseeing benefits administration and leave policies. By acting as a knowledgeable resource, you will guide employees through their benefits options and help them navigate any inquiries they may have, ensuring that they receive the support they need while contributing positively to the overall work environment.

Success as a Senior People Operations Associate at Flexport hinges on several essential skills. Strong organizational abilities to handle multiple concurrent tasks are vital. You'll also need excellent analytical and problem-solving skills to improve processes over time. Demonstrated communication proficiency—especially with empathy—is crucial as you interact with employees and stakeholders alike.

Flexport presents unique opportunities for a Senior People Operations Associate to influence organizational growth on a global scale. You will be at the forefront of supporting HR operations for a company valued at $8 billion, working alongside seasoned professionals in a collaborative and innovative environment. Your contributions will directly affect how Flexport manages human resources within an ever-evolving industry.

In your response, highlight your specific experience with managing benefits, detailing the types of benefits you've administered and your understanding of compliance regulations. Discuss how you’ve resolved complex employee inquiries and your methods of ensuring employees understand their benefits.

Share your strategy for prioritizing tasks by explaining how you assess urgency and importance. Mention any tools or methods you use (like an organizational system) and discuss examples of how you've effectively managed a high volume of tasks to meet deadlines.

Outline your understanding of the role by discussing the various responsibilities such as overseeing benefits administration, serving as a point of contact for HR inquiries, and driving process improvements. Relate these tasks back to your previous experience to illustrate your preparedness for the position.

Share a specific instance where you identified a process that could be automated. Discuss the steps you took to implement this change, the tools you used, and the positive impact it had on efficiency and employee satisfaction.

Explain your approach to maintaining confidentiality, including any protocols you follow (like secure storage of data). Highlight the importance of trust in HR and give examples of situations where you've successfully managed sensitive information.

Discuss your methods for communicating benefits information to employees, such as through informational sessions, written materials, or one-on-one meetings. Emphasize your focus on ensuring employees fully understand their options and feel comfortable asking questions.

Mention specific metrics you’ve tracked to evaluate the success of HR programs, such as employee satisfaction rates or benefits usage statistics. Explain how you use this data to make informed recommendations for improving HR practices.

Detail your experience using HRIS, mentioning specific functions you’ve managed in Workday such as employee status changes and benefit enrollments. Discuss how you ensure accuracy and how you’ve leveraged the system for reporting and analysis.

Describe your approach to relationship-building, emphasizing active listening and collaborative communication. Provide examples of successful partnerships with other departments where your HR expertise added value and improved outcomes.

Share your methods for staying informed about HR trends, such as participating in webinars, subscribing to HR journals, or engaging with professional organizations. Discuss how this knowledge allows you to bring innovative ideas to your role at Flexport.