Senior Product Manager, Customer Platform

As a Senior Product Manager, Customer Platform at Flexport, you'll own the product roadmap for new service onboarding, collaborating with stakeholders to identify initiatives that enhance customer value. You'll work closely with various teams, including Operations and UX, to define and deliver innovative capabilities and optimize operational efficiency in our supply chain application.

To apply for the Senior Product Manager, Customer Platform position at Flexport, you should have a Bachelor's degree in Business, Supply Chain Management, or a related field, with 5+ years of product management experience, preferably in supply chain or logistics. Strong analytical abilities and a data-driven mindset are essential, along with experience working in agile methodologies.

At Flexport, success for the Senior Product Manager, Customer Platform is measured by the ability to leverage data and insights to make informed decisions, improve customer experiences, and drive measurable business impact. Continuous improvement and innovation in product development are key to achieving our goals.

The work environment for the Senior Product Manager, Customer Platform at Flexport is fast-paced and collaborative. You'll engage with cross-functional teams across various departments, promoting a culture of innovation and customer obsession as you tackle complex challenges in global trade.

The base salary range for the Senior Product Manager, Customer Platform position at Flexport is $174,000—$194,000 USD, exclusive of bonuses, equity, and other benefits. Pay is determined based on location, skills, and experience.

When answering this question, focus on the specific impact your product had on customers or the business, any challenges you faced, and how you overcame them. Detail your role in the product lifecycle and how you collaborated with different teams to drive success.

Explain your approach to feature prioritization, emphasizing the importance of data-driven decision-making. Discuss frameworks you may use, such as RICE or MoSCoW, and provide examples of how you've applied these in past projects.

Highlight your experience with agile methodologies, including your role in sprint planning, reviews, and retrospectives. Mention any tools you use (like JIRA or Trello) and how you engage with technical teams to deliver on product goals.

Discuss key performance indicators (KPIs) you use to assess product success, such as user engagement, customer satisfaction scores, and revenue impact. Provide concrete examples from your past experiences to illustrate your approach.

Describe a situation where you identified the need for a strategy shift based on customer feedback or market changes. Talk about the steps you took to pivot effectively, ensuring continual focus on customer needs.

Explain your strategies for resolving conflicts, emphasizing the importance of open communication and understanding different perspectives. Share examples of past experiences where you've navigated disagreements successfully.

Mention specific tools such as product analytics software, customer feedback platforms, and project management applications that you've used to enhance product development processes. Discuss the impact these tools have had on your previous projects.

Discuss methods for gathering customer feedback, such as surveys, interviews, and usability testing. Highlight how you analyze this feedback and the importance of iterating on products based on real user insights.

Emphasize the critical role data plays in your product management strategy. Talk about your experience working with data analytics tools and how you use data to inform product direction and adjustments.

Articulate your passion for global trade and logistics and how your values align with Flexport's mission. Discuss your admiration for the company's innovative approach and your eagerness to contribute to its success in the supply chain industry.