Customer Sales Representative

As a Customer Sales Representative at Floral Image North America, your primary responsibilities include building and maintaining strong relationships with existing clients, identifying new business opportunities, and conducting product presentations. You will serve as the main point of contact for your customers, ensuring their satisfaction, while also driving sales through effective negotiation and persuasive techniques.

To be considered for the Customer Sales Representative position at Floral Image North America, candidates should have a minimum high school diploma or GED, prior sales or customer service experience is preferred, and a valid driver's license with a clean record is required. A proven track record of exceeding sales targets in a B2B environment is also essential.

The Customer Sales Representative role at Floral Image North America provides a fully remote work environment, with 100% travel required in the San Diego region. You will receive a fully branded company vehicle, computer, and cell phone to facilitate your duties while representing the company in a professional manner during client interactions and off-site work activities.

Floral Image North America offers a robust training and development program for its Customer Sales Representatives. This includes skills training for territory planning, customer service processes, and technology usage to enhance job efficiency. You will also receive full support from the team to help you meet your sales targets.

Working as a Customer Sales Representative at Floral Image North America comes with competitive benefits including a salary of $50,000, commission and bonus opportunities, paid time off for vacation, sick days, and public holidays. You'll also enjoy the flexibility of remote work and the dynamic nature of traveling within the San Diego region.

To succeed as a Customer Sales Representative at Floral Image North America, one must possess a positive mindset, excellent communication skills, and the ability to adapt to various client scenarios. Building strong relationships and maintaining customer satisfaction is key, as is being proactive in seeking new sales opportunities.

Customer Sales Representatives at Floral Image North America are expected to utilize various sales techniques including cold calling, networking, market research, and online platforms to generate leads. It's important to effectively leverage these techniques to convert leads into sales and grow the customer base.

When building relationships with clients as a Customer Sales Representative, focus on active listening and understanding their specific needs. Personalizing your communication and regularly checking in will demonstrate that you care about their satisfaction and are invested in their success, which helps foster long-term loyalty.

In your response, highlight specific roles where you've successfully met sales targets, outlining techniques you used such as cold calling or leveraging networks. Provide quantifiable outcomes, such as percentage increases in sales, to showcase your effectiveness and relevance to the Customer Sales Representative role.

To identify new business opportunities, I focus on thorough market research, attend industry events, and reach out to my professional network. In addition, I regularly analyze competitor activities and customer preferences to discover untapped sectors where Floral Image North America can make an impact as a Customer Sales Representative.

Handling customer complaints requires a calm and strategic approach. As a Customer Sales Representative, I acknowledge the client's feelings, gather details on the issue, and provide timely solutions. Following up ensures that the customer feels valued and satisfied, which enhances their loyalty to Floral Image North America.

To achieve sales targets, I typically create a strategic plan outlining specific monthly goals, leveraging both existing client relationships and prospecting new leads. I monitor my progress regularly and adjust my strategies based on results and market feedback to ensure I'm always on track.

In a remote working environment, prioritizing tasks involves utilizing time management tools and creating daily to-do lists based on urgency and impact. I establish a routine that includes set hours for prospecting, follow-ups, and administrative tasks, which minimizes distractions.

To stay updated on industry trends, I subscribe to relevant newsletters, participate in webinars, and attend trade shows when possible. Networking with other professionals and connecting on social media platforms also provides valuable insights for keeping my knowledge current as a Customer Sales Representative.

In your answer, describe the challenge you faced, the techniques you applied to understand the customer's needs, and how persistent communication helped. Use this as an opportunity to showcase your negotiation skills and how you ultimately achieved a win-win outcome for both the client and Floral Image North America.

Teamwork is crucial as a Customer Sales Representative, as collaborating with team members can lead to sharing insights that refine strategies and procurement of resources. By working together, we can ensure seamless service delivery and effectively advocate for our clients’ needs.

I believe I am a great fit for the Customer Sales Representative position at Floral Image North America because I possess a strong background in sales with a proven track record of exceeding targets. My proactive approach to relationship building and attentiveness to customer needs aligns with the company’s commitment to creating exceptional customer experiences.