Operations Lead - Harbor East - job 1 of 2

As an Operations Lead at Alo, you will manage inventory processes, oversee operational functions like receiving and processing shipments, and maintain high visual standards on the sales floor. You're also responsible for leading and developing the Operations Associates, fostering a positive work environment, and collaborating with other leaders to execute business strategies effectively.

To apply for the Operations Lead position at Alo, candidates should have at least 2 years of experience in a client-centric sales environment, proven leadership skills, excellent decision-making abilities, and strong communication skills. Familiarity with retail operations and a passion for the company’s values are essential.

Alo is committed to employee development. As an Operations Lead, you will receive ongoing feedback through performance tools, allowing you to grow individually and as a team. The environment encourages open communication and values feedback, helping you to refine your leadership abilities and operational knowledge.

The Operations Lead role at Alo typically requires full-time availability, with 32 to 40 hours per week. Flexibility to work on peak days, weekends, and during the holiday season is expected as part of the commitment to supporting business needs and team dynamics.

As an Operations Lead at Alo, you can enjoy a variety of benefits including competitive pay, generous employee discounts, health plans, a 401K with company matching, and free fitness classes. Additional perks like monthly store incentives and a clothing allowance will further enhance your experience at the company.

When faced with a conflict, I would first ensure open communication among team members to understand the root of the issue clearly. I would facilitate a discussion that allows everyone to express their perspectives, and then work collaboratively to find a solution that aligns with Alo's values and promotes teamwork.

To improve inventory accuracy, I would implement regular audits and training sessions for staff on inventory management protocols. I believe in proactive communication with the team about potential discrepancies, alongside utilizing technology tools that enhance accuracy and provide real-time updates.

In my previous role, I set clear sales targets for the team and organized daily huddles to motivate and track progress. By implementing engaging product knowledge workshops, we were able to enhance our selling techniques, leading to a 20% increase in sales over two months.

Mindful movement is about being present and conscious in our actions, both physically and mentally. As Operations Lead, I would integrate this concept by promoting a positive store atmosphere where staff feel valued and inspire them to engage mindfully with customers and co-workers. This approach ultimately enhances the overall guest experience.

In a fast-paced retail setting, I prioritize tasks based on urgency and impact. I focus on immediate operational needs, while also keeping long-term goals in mind. I utilize task management tools and delegate responsibilities effectively to ensure all areas are attended to without compromising quality.

My approach to training includes hands-on demonstrations, role-playing, and continuous feedback. I believe in fostering a growth mindset by encouraging team members to ask questions and seek help. Additionally, I would implement peer training by pairing newer associates with experienced staff.

Ensuring safety standards begins with training staff on proper protocols and emergency procedures. I would regularly inspect the work environment for hazards and conduct recap sessions to reinforce safety procedures, fostering a culture of responsibility and awareness within the team.

To support Alo's guiding principles, I will lead by example—embodying values like positivity, collaboration, and commitment to growth. I also aim to inspire my team by involving them in decision-making processes and encouraging them to share ideas, ensuring a collective investment in our mission.

Key metrics include inventory shrink percentage, sales per square foot, employee turnover rate, and customer satisfaction scores. By closely monitoring these metrics, I can identify trends, make informed decisions, and implement actionable strategies to enhance operational performance.

During peak hours, I would maintain a calm demeanor and lead my team with confidence. I prioritize effective communication, assigning specific roles during busy times to ensure tasks are managed effectively and to enhance the overall customer experience even in a hectic environment.