Customer Service Representative/ Lead Server

As a Customer Service Representative at Fogo de Chão, your main responsibilities include enhancing the guest experience by facilitating service activities, expressing gratitude to patrons with a hospitable approach, and preserving the festive spirit of our Southern Brazilian traditions. You will also complete designated beginning or closing duties as per management instructions, contributing to an exceptional dining experience.

To be a Customer Service Representative at Fogo de Chão, you should possess high endurance and mental acuity to handle conflicts in high-stress situations effectively. Additionally, the ability to transport objects weighing up to 50 lbs, stand for long periods, and work in fast-paced scenarios is essential. Flexibility to work on weekends and holidays is also required.

At Fogo de Chão, full-time hourly team members receive a comprehensive benefits package that includes Medical, Dental, and Vision insurance after 60 days of employment. You will also be covered by company-paid Life Insurance and Short-Term Disability. For part-time team members, Minimum Essential Coverage Health plans are available alongside other optional benefits such as Pet Insurance and Legal Protection.

Fogo de Chão is committed to the professional and personal growth of its team members. We provide a work environment that fosters teamwork and integrity, encouraging a culture where everyone feels welcome to bring their best selves. Opportunities for growth at every level are integral to our mission, enabling our team to learn and thrive together.

The Customer Service Representative position at Fogo de Chão offers a fixed hourly rate of $18.67, along with the opportunity to receive tips. The complete details regarding tips and other compensation elements will be shared during your onboarding process or can be requested beforehand.

To effectively handle stressful situations, it's important to keep a calm demeanor and focus on problem-solving. Acknowledge the stressor, prioritize tasks based on urgency, and communicate clearly with both the team and guests to maintain service standards.

Share a specific instance where you identified a customer’s need and proactively addressed it. Detail your actions and emphasize the positive outcome or feedback received, showcasing your customer-focused approach.

Excellent customer service means anticipating the needs of guests, being approachable and courteous, and ensuring each patron leaves with a memorable experience. It’s about creating a welcoming environment where guests feel valued.

I prioritize tasks by assessing the immediate needs of customers and the situation. I focus on critical service requirements first while staying organized to ensure all duties are completed efficiently without compromising service quality.

Fogo de Chão embodies Southern Brazilian traditions, focusing on delivering exceptional culinary experiences. The culture emphasizes teamwork, integrity, and a commitment to serving guests with joy, which aligns closely with my values in hospitality.

Collaboration within a team is key for success, especially in the food service industry. Discuss an experience where teamwork led to resolving a challenge or enhancing guest satisfaction, highlighting effective communication and support among colleagues.

I am motivated by the chance to make someone’s day better. Knowing that I can create enjoyable experiences for guests drives me to excel in customer service. I thrive on creating connections and ensuring every guest feels appreciated.

Dealing with an unhappy customer requires empathy and effective communication. I would listen attentively to their grievances, acknowledge their feelings, and take necessary steps to resolve the issue. My goal is to turn their experience around and ensure satisfaction.

Essential skills for a successful Customer Service Representative include effective communication, problem-solving, and the ability to remain calm under pressure. Additionally, strong interpersonal skills and a positive attitude are key to fostering meaningful guest interactions.

I believe I would be a good fit for Fogo de Chão due to my passion for delivering exceptional customer service, my alignment with the company’s values, and my ability to create a welcoming atmosphere that reflects the festive spirit of Brazilian traditions.