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Community Director - NE (REF8961U)

Company Description

Multifamily Property Management

Job Description

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Saratoga Downs at Sheveland Ranch
• 2075 Funny Cide St, Napa, CA 94559, USA
• Full-Time
• Unit Count: 178

Position comes with a 2 bed, 2 bath unit

Pay: $29 - $31 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

  • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

  • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI. 
  • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

  • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
  • Ensure all open positions are filled in a timely manner.
  • Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations.
  • Oversee and exhibit professional leasing techniques.
  • Ensure completion of the monthly Market Surveys and analysis.
  • Develop and implement advertising and marketing strategies for the apartment community as needed. 
  • Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
  • Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Develop and oversee the implementation of resident retention programs.
  • Ensure the safety, comfort and privacy of all property residents.
  • Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

  • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
  • Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
  • Participating in the development of and managing to the approved operating budget.
  • Accurately processing vendor invoices and managing accounting month end.
  • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
  • Assist in budget preparation and delivery.

7. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.
  • Maintain current permit, licensing, and inspection requirements.
  • Maintain compliance with OSHA requirements.

8. Facility Maintenance 

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion.
  • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

  • Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Yieldstar
  • Yardi
  • Weblisters
  • RealPage
  • On-Site
  • Microsoft Word
  • Microsoft Excel
  • Knock
  • Craigslist
  • Adobe Acrobat
  • Google Mail (GMail)
  • Google Drive
  • Internet Use
  • Basic Computer Skills
  • Customer Service
  • Management

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$62520 / YEARLY (est.)
min
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$60480K
$64560K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Director - NE (REF8961U), FPI Management, Inc.

The Community Director position at FPI Management, located at Saratoga Downs at Sheveland Ranch in Napa, CA, offers an exciting opportunity to manage the day-to-day operations of a thriving apartment community. With a focus on providing excellent client relations, effective communication, and a strong team dynamic, you will oversee a staff of up to five employees, ensuring that both our residents and our property thrive. As the Community Director, you’ll play a critical role in achieving the financial goals set by the Owner while implementing innovative leasing strategies to keep occupancy at its peak. Your responsibilities will include managing the team's hiring, training, and development, as well as handling tenant relations and maintaining a high-quality living environment. You’ll also participate in financial reporting, manage rent collections, and ensure compliance with all relevant regulations. Your organizational skills will shine as you oversee the upkeep of resident files and reporting systems. With a competitive pay rate of $29 to $31 per hour and a two-bedroom unit included, this position not only provides you with a rewarding career but also an inviting place to call home. If you’re ready to become a vital part of a community dedicated to delivering exceptional living experiences, then consider joining FPI Management as our Community Director.

Frequently Asked Questions (FAQs) for Community Director - NE (REF8961U) Role at FPI Management, Inc.
What are the responsibilities of the Community Director at FPI Management?

The Community Director at FPI Management is responsible for a variety of crucial operations. This includes overseeing daily property functions, managing a staff of up to five full-time employees, ensuring high occupancy levels, developing resident retention programs, and maintaining positive relationships with residents and clients. Additionally, the Community Director manages financial aspects such as budget compliance, revenue management, and accurate documentation of resident files.

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What qualifications are required to be a Community Director at FPI Management?

To qualify for the Community Director position at FPI Management, candidates should have at least one year of experience in a leadership role within residential property management. A high school diploma or equivalent is required, with a college degree in a relevant field preferred. Proficiency in English, strong computer skills, and a valid driver's license are also necessary to succeed in this role.

Join Rise to see the full answer
How does the Community Director manage tenant relations at FPI Management?

As a Community Director at FPI Management, managing tenant relations involves maintaining effective communication with residents, addressing their needs promptly, and promoting a positive living environment. The role includes overseeing move-in orientations, responding to maintenance requests, and implementing resident retention strategies to keep occupancy high and residents satisfied.

Join Rise to see the full answer
What is the pay range for a Community Director at FPI Management?

The Community Director position at FPI Management offers a competitive pay rate ranging from $29 to $31 per hour. Additionally, this role comes with the added benefit of a two-bedroom, two-bath unit, making it an attractive opportunity for candidates looking for both a career and a place to live.

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What skills are essential for a Community Director at FPI Management?

Essential skills for a Community Director at FPI Management include strong leadership capabilities, exceptional communication and interpersonal skills, proficiency in property management software, and a solid understanding of financial management. Additionally, customer service aptitude and the ability to foster a positive team environment are crucial for success in this role.

Join Rise to see the full answer
Common Interview Questions for Community Director - NE (REF8961U)
Can you describe your experience in residential property management as a Community Director?

When answering this question, focus on specific roles you've held that relate directly to managing residential properties. Highlight your responsibilities, especially those involving team leadership, tenant relations, and financial management, to demonstrate your readiness for the Community Director role.

Join Rise to see the full answer
What strategies would you implement to maintain high occupancy levels?

To effectively answer this question, discuss marketing strategies you’ve employed in the past and the importance of understanding market trends. Mention your experience with resident retention programs and how your communication strategies can foster loyalty among residents.

Join Rise to see the full answer
How do you handle tenant complaints or issues?

It's vital to showcase your conflict resolution skills here. Discuss your approach to addressing complaints swiftly, ensuring clear communication, and keeping residents informed throughout the resolution process.

Join Rise to see the full answer
Describe your experience with budgeting and financial management in property management.

Talk about your familiarity with preparing and managing budgets, tracking expenses, and ensuring compliance with financial reporting. Use examples from previous positions to illustrate how you have maintained financial accountability.

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What tools and software are you proficient with in property management?

Mention various property management tools you're knowledgeable about, such as Yardi, RealPage, or Yieldstar. Emphasize your ability to adapt to new software, as technological fluency is essential for the Community Director role.

Join Rise to see the full answer
How do you ensure effective communication with your team?

Discuss your methods for maintaining open lines of communication, such as regular team meetings, one-on-one check-ins, and using project management tools to keep everyone informed and engaged.

Join Rise to see the full answer
Can you give an example of a challenging situation you've faced in property management and how you resolved it?

Be specific about a challenge you've encountered, whether it was a tenant dispute or a maintenance issue. Explain the steps you took to address the issue and what the outcome was, demonstrating your problem-solving ability.

Join Rise to see the full answer
What are your methods for managing and mentoring staff?

Showcase your leadership style by discussing how you foster a collaborative environment, provide constructive feedback, and train staff to perform their responsibilities effectively.

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How do you keep updated with property management regulations and best practices?

Mention methods such as attending industry seminars, subscribing to property management publications, and participating in professional organizations that help you stay informed about regulations and trends.

Join Rise to see the full answer
What do you think are the most important qualities of a successful Community Director?

Identify key qualities such as leadership, organization, communication skills, and customer service focus. You could also discuss how adhering to company values, like those of FPI Management, enhances community relationships and operational success.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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DATE POSTED
April 17, 2025

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