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Community Director - NE (REF8986F)

Company Description

Multifamily Property Management

Job Description

The Community Director (Non-Exempt) is fully accountable for all day-to-day operations of a typically small asset/property (totaling less than 300 units and managing a staff of up to 5 Full-Time Employees (FTEs)). Responsibilities include overseeing and enhancing the value of the property/asset, and managing the asset to meet the Client's expressed operational and financial goals. Will supervise all on-site staff, which may include: Assistant Community Director, Resident Services Coordinator(s), Compliance Specialist(s), Leasing Manager, Leasing Consultant(s), Maintenance Supervisor(s), Maintenance Technician(s), Make-Ready or Rehab Technician(s), Groundskeeper(s), Painter(s), and Housekeeper(s).

• Property Name: Quail Run
• 209 Aegean Way, Vacaville, CA 95687, USA
• Full-Time
• Unit Count: 296

Pay: $34 - $37 / Hour

DUTIES AND RESPONSIBILITIES

1. Client Relations

  • Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations.

2. Communication

  • Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI. 
  • Keeps immediate supervisor informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.

3. Employee Management

  • Develop and manage the site team members; including participating in the hiring, training and evaluation of employees.
  • Ensure all open positions are filled in a timely manner.
  • Ensure all employees maintain compliance with various department requirements.

4. Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations.
  • Oversee and exhibit professional leasing techniques.
  • Ensure completion of the monthly Market Surveys and analysis.
  • Develop and implement advertising and marketing strategies for the apartment community as needed. 
  • Oversee and exhibit closing ratios in regards phone and walk-in traffic per FPI policy.
  • Ensure that all online marketing sources are updated (e.g., Craigslist) daily.
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Develop and oversee the implementation of resident retention programs.
  • Ensure the safety, comfort and privacy of all property residents.
  • Ensure move-in orientation is completed consistently with new residents.

5. Revenue Management

  • Manage the maximum revenue potential of the property through the management of lease expirations and timely turnover.
  • Management of monthly rent collections and delinquency to include timely deposit and security of funds according to FPI policies.
  • Participating in the development of and managing to the approved operating budget.
  • Accurately processing vendor invoices and managing accounting month end.
  • Comply with periodic financial reporting requirements e.g., petty cash, mileage reimbursement, and variance reporting.

6. Reporting and Document Management 

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • Meet all periodic reporting requirements e.g., Month End, Weekly Reports, Collection/Eviction Files etc..
  • Assist in budget preparation and delivery.

7. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Timely reporting of any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.
  • Maintain current permit, licensing, and inspection requirements.
  • Maintain compliance with OSHA requirements.

8. Facility Maintenance 

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion.
  • Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

9. Other

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

Qualifications

*Community Directors in Alaska are required to be licensed if they do not live on site, Community Directors in Illinois are required to hold a Leasing Permit and Community Directors in Pennsylvania are required to hold a Real Estate Salesperson's license. 

Minimum Requirements:

  • Minimum 1 year of experience in a similar leadership role, preferably within Residential Property Management.
  • High School diploma or equivalency certificate required. College degree in a relatable field preferred, but not required.
  • May Require a Valid Driver's License, as well as: a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI's Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet).

Skills Required:

  • Yieldstar
  • Yardi
  • Weblisters
  • RealPage
  • On-Site
  • Microsoft Word
  • Microsoft Excel
  • Knock
  • Craigslist
  • Adobe Acrobat
  • Google Mail (GMail)
  • Google Drive
  • Internet Use
  • Basic Computer Skills
  • Customer Service
  • Management

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$73840 / YEARLY (est.)
min
max
$70720K
$76960K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Community Director - NE (REF8986F), FPI Management, Inc.

Join FPI Management as the Community Director at Quail Run in Vacaville, CA, where you'll take the lead on the day-to-day operations of our vibrant apartment community! With 296 units and a small team of dedicated staff, you'll have the chance to make a significant impact on both residents and property value. Your mission? To enhance the overall experience for our residents while ensuring we meet our owner's operational and financial goals. As the Community Director, you'll oversee leasing and occupancy processes, manage staff ranging from leasing consultants to maintenance technicians, and maintain effective communication with residents and clients alike. You’ll shape our marketing strategies to attract new residents and ensure our community remains a desirable place to live. Additionally, you're expected to collaborate on budgeting and financial processes to ensure that our revenue goals are met while fostering a supportive and productive work environment. We’re looking for someone with at least a year of leadership experience in property management, a high school diploma (or equivalent), and a knack for strong communication and interpersonal skills. Come be part of a growing team in an industry-leading company that values its employees' professional development and embraces core values that make a difference each day!

Frequently Asked Questions (FAQs) for Community Director - NE (REF8986F) Role at FPI Management, Inc.
What are the key responsibilities of a Community Director at FPI Management?

As a Community Director at FPI Management, your responsibilities include overseeing day-to-day operations of the community, managing staff, maintaining communication with residents and clients, and ensuring financial goals are met. You'll also be managing occupancy levels, developing marketing strategies, and ensuring compliance with all relevant regulations.

Join Rise to see the full answer
What qualifications are required to become a Community Director at Quail Run?

To qualify for the Community Director position at Quail Run, you should have at least one year of leadership experience, preferably in residential property management. A high school diploma is required, while a college degree is preferred. Strong computer skills and proficiency in English are also essential for the role.

Join Rise to see the full answer
What skills are essential for a successful Community Director at FPI Management?

Essential skills for a Community Director at FPI Management include strong management, communication, and customer service skills. Proficiency in property management software, MS Office, and social media marketing tools is also important to effectively execute your duties.

Join Rise to see the full answer
How does FPI Management support career growth for Community Directors?

FPI Management values employee development and provides ongoing training and comprehensive compensation packages. By joining their team, you have the opportunity to further your career with guidance, support, and a clear professional development path.

Join Rise to see the full answer
What can a Community Director expect in terms of compensation at FPI Management?

As a Community Director at FPI Management, you can expect a competitive hourly pay rate ranging from $34 to $37. Additionally, you'll have access to a comprehensive benefits package and opportunities for career advancement, making it a compelling opportunity in the property management industry.

Join Rise to see the full answer
Common Interview Questions for Community Director - NE (REF8986F)
Can you describe your experience in managing residential properties?

When answering this question, emphasize specific roles you've held in property management, the size of the communities you've overseen, and any successful strategies you've implemented to improve occupancy and resident satisfaction.

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How do you handle conflicts between residents?

In your response, showcase your conflict resolution skills by discussing a specific example where you listened to concerns, facilitated communication, and found a fair solution while maintaining professionalism.

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What strategies would you implement to improve community occupancy?

Share specific marketing tactics or resident retention programs you have previously utilized. Mention how you'd analyze market trends and apply innovative advertising strategies to attract potential residents.

Join Rise to see the full answer
How do you prioritize tasks when managing a property?

Discuss your time management approach, providing examples of how you've effectively balanced urgent maintenance requests, leasing duties, and administrative responsibilities without compromising service quality.

Join Rise to see the full answer
What tools or software are you familiar with in property management?

Provide a rundown of relevant property management software you've used, mentioning how your familiarity with tools like Yardi, RealPage, or MS Office enhances your efficiency and contributes to smooth operations.

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How do you ensure compliance with Fair Housing laws?

Explain your understanding of Fair Housing laws and describe the training or processes you adhere to in order to uphold these laws in daily operations, ensuring equal treatment for all residents.

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How would you handle a maintenance emergency?

Outline your approach to assessing the situation, communicating with residents, and coordinating with your maintenance team to ensure a swift resolution, highlighting how you prioritize resident safety.

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Can you give an example of how you’ve improved team dynamics?

Share a scenario where you implemented team-building activities, regular meetings, or recognition programs that resulted in improved staff morale and performance, illustrating your leadership style.

Join Rise to see the full answer
What methods do you use to keep residents informed and engaged?

Discuss your experience with communication strategies such as newsletters, community events, and social media engagement to foster a sense of community among residents, helping to build strong resident-management relationships.

Join Rise to see the full answer
Why do you want to work for FPI Management as a Community Director?

Express your enthusiasm for FPI Management’s core values and commitment to employee development. Highlight how you align with their mission and how your experience can contribute positively to the team.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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DATE POSTED
April 17, 2025

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