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Dual Site Leasing Consultant (REF8863J)

Company Description

Multifamily Property Management

Job Description

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement. 

• Property Name: A180 - The Grand 1501
• 1501 Harvey Rd, College Station, TX 77840, USA
• Full-Time
• Unit Count: 448

Pay: $16 - $17 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

  • Maintain occupancy levels as established by owner/budget expectations
  • Exhibit professional leasing techniques
  • Assist with the completion of the monthly Market Surveys and analysis
  • Assist with advertising and marketing strategies for the apartment community as needed
  • Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
  • Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
  • Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
  • Assist with resident retention programs
  • Ensure the safety, comfort and privacy of all property residents
  • Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

  • Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
  • Responsible for the daily integrity and confidentiality of resident files.
  • Ensure that documents and reporting systems are maintained, updated, and organized.
  • May assist in periodic reporting requirements as requested

5. Risk Management

  • Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
  • Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
  • React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

  • Assist residents with reporting of maintenance needs.
  • Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
  • Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

  • Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
  • Comply with all Fair Housing Laws and FPI policies and procedures.
  • Promote a professional image by adhering to FPI Management's Dress Code Policy.
  • Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
  • Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
  • Perform any and all functions as directed by the supervisor, including special project assistance.

 

Qualifications

Minimum Requirements:

  • Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
  • High School diploma or equivalency certificate required.
  • Valid Driver's License, a good driving record, current motor vehicle insurance which meets State requirements, and an operable vehicle that meets FPI’s Driving Standards and Personal Vehicle Use policy.
  • Must be proficient in speaking, reading, and writing in English.
  • Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

  • Basic Computer Skills
  • Customer Service
  • Google Drive
  • Google Mail (GMail)
  • Internet Use
  • RealPage

Additional Information

ESSENTIAL ATTRIBUTES

  • Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
  • Positive influencing, interpersonal, and communication skills are essential.

Why look at FPI for your next career step? We are one of the largest third-party 100% fee-managed Property Management companies in the nation, an industry leader in both the Conventional and Affordable Housing spaces, managing over 850 communities (~150,000 units) across the country, and employing ~3,500 team members. We offer comprehensive compensation and benefits packages (employee-only employer-paid plan available), ongoing training, and plenty of opportunities to grow your career. Come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.

Average salary estimate

$34320 / YEARLY (est.)
min
max
$33280K
$35360K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Dual Site Leasing Consultant (REF8863J), FPI Management, Inc.

Are you ready to take your career to the next level? Join FPI Management as a Dual Site Leasing Consultant at our vibrant community, A180 - The Grand, located at 1501 Harvey Rd in College Station, TX! As the face of our property, you'll play a vital role in connecting with potential and existing residents while guiding them through their leasing journey. Your days will be filled with showing beautiful apartment homes, answering questions, and processing rental applications to help secure lease agreements for qualified individuals. You will also assist in ensuring our community meets the expectations of our clients while embracing Fair Housing Laws and company policies. With your strong communication skills, you will help maintain occupancy levels and engage with residents to promote positive relations and retention. You'll be responsible for keeping track of essential documents and managing resident files, all while ensuring that our community runs smoothly. Plus, there's room for growth in a company that's a leader in multifamily property management. At FPI, we value our team and offer competitive pay between $16 and $17 per hour, along with comprehensive benefits and ongoing training to help you thrive. So, if you're passionate about customer service and looking to make a difference in people's lives, don’t miss out on this opportunity to shine as our next Dual Site Leasing Consultant!

Frequently Asked Questions (FAQs) for Dual Site Leasing Consultant (REF8863J) Role at FPI Management, Inc.
What are the main responsibilities of a Dual Site Leasing Consultant at FPI Management?

As a Dual Site Leasing Consultant at FPI Management, your primary role will be to engage with prospective and current residents, guiding them through property tours and leasing processes. You'll be responsible for managing rental applications, securing lease agreements, and assisting with lease renewals. Additionally, maintaining effective communication with residents, vendors, and clients while ensuring compliance with Fair Housing Laws and company policies is essential. You'll also handle various administrative tasks, including managing resident files and assisting in marketing strategies to maintain high occupancy levels.

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What qualifications are required for the Dual Site Leasing Consultant position at FPI Management?

To qualify for the Dual Site Leasing Consultant role at FPI Management, you need a minimum of one year of experience in a similar position, preferably in Residential Property Management. Alternatively, experience in hospitality, retail, sales, or customer service is also considered. A high school diploma or equivalent is essential, along with a valid driver’s license and strong computer skills, particularly in MS Office, Google Apps, and property management software.

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How does FPI Management support professional growth for its Dual Site Leasing Consultants?

FPI Management is committed to fostering the growth of its employees, including Dual Site Leasing Consultants. The company provides ongoing training and development opportunities tailored to your career path. By offering comprehensive compensation packages and being part of one of the largest property management firms, you can access the resources and support needed to advance your career in multifamily property management.

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What skills are essential for a successful Dual Site Leasing Consultant at FPI Management?

Successful Dual Site Leasing Consultants at FPI Management should possess excellent customer service skills, strong interpersonal communication, and the ability to adapt to various situations. Basic computer skills are necessary to handle administrative tasks efficiently, and the ability to communicate effectively in English is crucial. Additionally, interpersonal skills that demonstrate a friendly and professional demeanor help build rapport with clients and residents, promoting satisfaction and retention.

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What can I expect in terms of work environment and culture as a Dual Site Leasing Consultant at FPI Management?

At FPI Management, you will work in a dynamic and supportive work environment that emphasizes teamwork, professionalism, and a commitment to customer satisfaction. The company embodies core values that foster a positive culture among employees. As a Dual Site Leasing Consultant, you will have the chance to interact with a diverse range of clients and team members while contributing to an organization recognized as an industry leader. Expect to be part of a vibrant community dedicated to delivering the best experiences for residents.

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Common Interview Questions for Dual Site Leasing Consultant (REF8863J)
Can you describe your experience with customer service in a leasing or property management role?

In your answer, highlight specific instances where you successfully handled customer inquiries, resolved issues, or facilitated lease agreements. Emphasize your communication skills and dedication to maintaining positive resident relations, showcasing your ability to meet clients' needs effectively.

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How do you handle resident complaints or conflicts?

Share an example where you addressed a resident's complaint professionally and promptly. Discuss your approach to listening actively, empathizing with their concerns, and proposing suitable solutions while adhering to company policies to ensure satisfaction.

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What leasing techniques do you find most effective when attracting new residents?

Discuss the leasing strategies you've utilized in the past, such as conducting effective property tours, emphasizing unique community features, and employing marketing tactics. Highlight your ability to adapt your approach based on the needs and preferences of prospective residents.

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How would you maintain occupancy levels within the property?

Explain your strategies for achieving and maintaining high occupancy, including conducting market analyses, executing advertising and outreach campaigns, and fostering relationships with residents for renewals. It's important to showcase your ability to balance the company's objectives with resident satisfaction.

Join Rise to see the full answer
What tools or software do you have experience with in property management?

Mention any property management software you have used, like RealPage, as well as your proficiency in MS Office and Google Apps. Emphasize your ability to adapt to new technologies quickly, which is crucial for efficient documentation and communication in the role.

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Can you describe a time when you successfully promoted positive resident relations?

Provide a story demonstrating your proactive efforts to engage with residents, such as implementing resident events or feedback initiatives. Highlight the positive outcomes of those interactions in creating a community atmosphere that encourages retention.

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How do you prioritize your tasks in a fast-paced leasing environment?

Discuss your time management techniques, such as using to-do lists and setting deadlines to ensure that critical tasks like responding to inquiries, conducting tours, and managing paperwork are completed efficiently without sacrificing quality.

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How would you comply with Fair Housing Laws in your responsibilities?

Discuss your understanding of Fair Housing Laws and the importance of compliance within the leasing process. Describe specific practices and training you've undergone to ensure that you consistently treat all applicants and residents fairly and equitably.

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What motivates you to succeed in a leasing role?

Share anecdotes that illustrate your passion for customer service and helping others find their ideal homes. Discuss how achieving goals, building relationships, and contributing to a positive living environment inspire you to excel in your position.

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What would you do if you encountered a stressful situation while dealing with a resident?

Describe your approach to handling stress and maintaining professionalism during challenging interactions. Emphasize how staying calm, practicing effective communication, and focusing on solutions ensures positive outcomes for both you and the resident.

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FPI Management is a real estate firm that provides property management services, marketing services, lease-up, and on-going operation of newly constructed apartment communities. It was founded in 1968 and is based in Folsom, California.

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Full-time, on-site
DATE POSTED
April 11, 2025

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