Job details

Agent Onboarding Specialist

Real is a fast-growing national real estate brokerage powered by technology. Real is currently operating in all U.S. states, Canada, and the District of Columbia. Founded in 2014, Real is a trailblazer in the Residential Real Estate industry, as we lead the disruption with our cutting-edge technology platform. We are on a mission to revolutionize the home-buying and selling process, making agents' lives better while creating lucrative financial opportunities for them.

For more information, visit https://www.onereal.com/

Location: Remote - US. Candidates MUST be based in the US to be considered.

Work Schedule: 9 AM - 6 PM ET

Job Summary:

As an Agent Onboarding Specialist, you are responsible for creating a seamless process for agents to join REAL - and get up and running with their business. You will be one of the first points of contact for agents joining REAL - helping to answer their questions, explain about REAL, and guide them through their application and onboarding process. You will also serve as a process and task master - ensuring everything is done to onboard the agent. The Onboarding Team is organized regionally and you will be the go-to process person for your region.

Duties/Responsibilities:

Facilitate Onboarding: Manage the agent’s application from submission to approval; facilitate the license transfer with help from the Broker Team; review all items for compliance; approve the application; and help the agent get set up after approval.
Agent Support: Guide agents through the onboarding process; answer any questions they have regarding their application; the license transfer process; how to join their Board/MLS; how to transfer listings and transactions; and how to get set up at Real.
Process Development: Develop and manage the license transfer and Board/MLS transfer processes for your region; including approved communications/responses to agents.
Stakeholder Management: Work with the Broker team to understand the processes and requirements for your region; build processes and guidance to help agents navigate both Real’s processes and State, Board, and MLS processes.

Required Skills/Abilities:

Strong attention to detail with ability to prioritize and handle multiple tasks.
Excellent verbal and written communication skills .
Excellent problem-solving skills; ability to troubleshoot, identify improvements, and make simple decisions independently.
Strong team player with a results driven approach.
Ability to work with sensitive and confidential information.
Experience onboarding large real estate teams and/or working with real estate teams is strongly preferred

Education and Experience:

2+ years of experience in a real estate brokerage or a related industry
2+ years of onboarding experience in real estate or a similar company, system, or platform
Experience in resolving customer issues
Proficiency with standard software, including Google Suite, MS Office, Adobe Sign, Zendesk, and Pipedrive (or other CRM)
Bachelor’s degree preferred

Must Have: Ability to truly encompass our Company Core Values

● Work Hard. Be Kind

● “We” are bigger than “me”

● Tech x Humanity

Physical Requirements:

Sit for long periods of time

Real is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Real Glassdoor Company Review

4.5

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No rating

CEO of Real

Tamir Poleg

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Agent Onboarding Specialist, Real

If you're looking for an exciting opportunity, look no further than the Agent Onboarding Specialist role at Real, a leading national real estate brokerage that's transforming the industry with innovative technology. As a fast-growing company founded in 2014, Real operates across all U.S. states, Canada, and the District of Columbia, helping agents thrive in their businesses. As an Agent Onboarding Specialist, you'll be at the forefront of welcoming new agents to the Real family, guiding them through their initial hurdles, and ensuring they have everything they need to hit the ground running. You will manage the entire onboarding process, from application submission to approval and beyond, supporting agents with any questions they might have along the way. Working closely with the Broker team, you'll develop streamlined processes for license transfers and help agents connect with essential resources. This role offers a wonderful chance to make a real impact while contributing to our mission of revolutionizing the home-buying and selling process. If you have a passion for real estate and a knack for supporting others through change, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Agent Onboarding Specialist Role at Real

What are the responsibilities of an Agent Onboarding Specialist at Real?

As an Agent Onboarding Specialist at Real, your primary responsibilities include managing the onboarding process for new agents, facilitating license transfers, and providing comprehensive support as agents get acclimated. You'll be their go-to person for questions relating to their applications, MLS integration, and other onboarding steps, ensuring they feel welcomed and informed.