Customer Relations Associate

As a Customer Relations Associate at Franklin Water Treatment, your key responsibilities involve serving as the primary point of contact for customers, addressing their inquiries with professionalism and care. You'll assess their needs related to water treatment services, installations, and maintenance, along with providing basic technical support for our systems. This role is all about ensuring that our customers enjoy exceptional service while feeling supported throughout their experience.

To qualify for the Customer Relations Associate position at Franklin Water Treatment, you need a high school diploma or GED. Although 0-3 years of relevant experience or training in customer service is preferred, your strong communication skills, attention to detail, and critical thinking abilities are what truly matter. If you're organized and can multitask under pressure, we encourage you to apply!

Franklin Water Treatment offers a supportive environment for career growth and learning. As a Customer Relations Associate, you’ll have access to ongoing training opportunities that enhance your skills in customer service and technical support. Additionally, our company values education — we provide tuition reimbursement options for undergraduate and graduate studies, promoting your professional development and success within the organization.

At Franklin Water Treatment, the salary for a Customer Relations Associate ranges from $47,840 to $52,000 per year. This competitive compensation reflects our commitment to recognizing and rewarding the efforts of our employees, along with providing a comprehensive benefits package that includes health, dental, vision, and more.

Franklin Water Treatment prioritizes the well-being and success of its Customer Relations Associates. We offer generous paid time off and holidays, along with health, dental, and vision insurance. Furthermore, there’s support for paid parental leave, a 401(k) plan with company matches, and health & wellness programs. We believe that a happy and healthy team can deliver exceptional service!

When answering this question, highlight any relevant customer service experience you have, especially if it relates to water treatment or technical support. Discuss specific examples where you successfully handled customer inquiries and went above and beyond to ensure client satisfaction. Be sure to connect your past experiences to the role at Franklin Water Treatment.

To effectively answer this question, outline your strategies for multitasking and prioritizing. Share an example where you managed several customer inquiries simultaneously, focusing on how you assessed urgency and ensured timely, effective communication. Show how your organizational skills will help you thrive in the fast-paced environment at Franklin Water Treatment.

In responding, outline your approach to de-escalating customer complaints. Explain how you would listen actively to the customer's concerns, empathize with their situation, and provide clear, actionable solutions while maintaining a positive attitude. Emphasize your dedication to ensuring customer satisfaction and how you embody Franklin Water Treatment's commitment to exceptional service.

Discuss your interpersonal skills and how they help you connect with customers. Share specific techniques, such as personalized communication, active listening, and showing genuine interest in resolving their issues. Explain how such rapport can enhance customer loyalty and is valuable for Franklin Water Treatment.

Demonstrating your knowledge about Franklin Water Treatment is key here. Familiarize yourself with the company's values, mission, and the services offered in water treatment solutions. Show enthusiasm for joining a company that prioritizes customer service, as this aligns with your own values.

Your response should reflect your ability to simplify complex information. Discuss steps you would take to break down technical jargon into everyday language, utilizing analogies or visual aids to ensure understanding. Emphasize your patience and dedication to making sure the customer feels confident in the resolution.

Prepare to share a specific instance from your past where you provided exceptional service. Highlight what the customer's need was, the actions you took to help them, and the positive outcome that resulted. This illustrates your passion for customer satisfaction, aligning with Franklin Water Treatment's values.

In answering, convey your positive attitude towards learning and adaptability to new tools. Provide examples of past experiences where you quickly learned a new system or technology, how you approached it, and the successful outcomes that followed. This shows you're prepared to take on challenges at Franklin Water Treatment.

Here, emphasize your organizational skills, such as utilizing task management tools or creating lists to track follow-ups. Mention any relevant experience that showcases your ability to maintain order and ensure no inquiry goes unanswered, reinforcing your capacity to thrive in the fast-paced environment of Franklin Water Treatment.

Express your belief in the importance of strong communication skills, empathy, and a genuine desire to help others. Explain how these qualities contribute significantly to customer satisfaction and retention and how they align with the mission of Franklin Water Treatment to provide excellent service.