Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Technical Support Analyst - Singapore image - Rise Careers
Job details

Technical Support Analyst - Singapore

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services.  FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale.  FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.


Location
  • This role is required to be performed out of your home office in Singapore.


Responsibilities:
  • Technical Support Analyst will support our growing complex environment.  This role will become intimate with the wide variety of systems and data. The role will provide a wide range of research, analysis, support, and assistance to customers on the front lines. Our technology ranges from state of the art web portals, software applications deployed at merchant locations, high transnational payment gateway, various tools and proxies, and point of sale integrations.


Requirements
  • Bachelor's Degree from an accredited university
  • Experience of working in and around the Hospitality or Retail industry 
  • Experience of supporting, configuring or installing POS and PMS solutions (Micros, Opera, Aloha, InfoGenesis, Zonal)
  • Experience in payments processing, financial services
  • 2 - 4 years equivalent work experience which may include; help desk support, technical trouble shooting, problem solving, software support
  • Some travel may be required
  • Technical support experience, including help desk, investigation and diagnostic skills, remote troubleshooting, walking customers through solutions, educating clients, following standard operating procedures, referencing and adding to a knowledge base.
  • Strong aptitude to learn quickly, both technical and business processes
  • Strong and accurate listening skills
  • Patience and Understanding
  • Bilingual - one of the languages being English required


As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.


FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

FreedomPay Glassdoor Company Review
3.1 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
FreedomPay DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of FreedomPay
FreedomPay CEO photo
Unknown name
Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
FreedomPay Hybrid Philadelphia, Pennsylvania
Posted 3 days ago

Join FreedomPay as a Sr. Software Architect and leverage advanced technologies in a role that significantly contributes to the global commerce landscape.

Photo of the Rise User
The Wonderful Company Remote Paragould, Arkansas, United States
Posted 4 days ago

Become a key point of contact for Teleflora’s member florists as a Customer Service Representative, providing essential support and ensuring a high standard of service.

Photo of the Rise User
CPI Security Hybrid Charlotte, North Carolina, United States
Posted 4 days ago

Join CPI Security as a Customer Support Advisor and help deliver outstanding service in a fast-paced environment.

UNAVAILABLE Hybrid WILLISTON
Posted 10 days ago

Join CHI Williston Health as an LPN where you'll contribute to patient care in a dynamic healthcare environment dedicated to health equity.

Levi Strauss & Co. Hybrid Allen Premium Outlets, Allen, TX, USA
Posted 12 days ago

Become a key player at Levi Strauss & Co. as an Assistant Store Manager, supporting team growth and maintaining operational excellence.

Become a key player at CGS as a Bilingual Customer Service Representative, aiding government innovation with your customer service skills.

Join Travel + Leisure Co. as an Activities Supervisor to lead and enhance guest activities, ensuring memorable experiences at our resort.

Photo of the Rise User

Join Allied Universal as a Security Professional in Hendersonville, TN, where your skills can enhance the safety of hospital settings.

Photo of the Rise User

Become an integral part of Lowes Foods as an Assistant Deli Manager, focusing on service excellence and operational efficiency.

Posted 5 days ago

Join BMO as a Bilingual Account Specialist to support high-risk collections and deliver exceptional customer service remotely.

Photo of the Rise User
US Physical Therapy Hybrid 463646 State Road 200, Yulee, FL, United States
Posted 9 days ago

Advance Rehabilitation seeks a dedicated Physical Therapy Tech to support our team and enhance patient care in a thriving clinic environment.

Photo of the Rise User
Posted 13 days ago

Become a vital part of the community by engaging with guests in the Beer Den and Wine department.

Join 21st Century Home Health Services as a Physical Therapist Case Manager to deliver exceptional in-home patient care with a supportive team.

WVUMedicine Hybrid Saint Francis Hospital (SFH)
Posted 9 days ago

As a Referral Specialist at WVU Health System, you will play a crucial role in managing patient flow and ensuring effective communication between patients and healthcare providers.

FreedomPay is the engine inside the world's expanting yet interconnected ecosystem of commerce. We make payments smarter. And a utopian commerce possible.

28 jobs
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 2, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Dayton just viewed SDET III at Interface AI
Photo of the Rise User
Someone from OH, Dayton just viewed QA Engineer, Services at Thomson Reuters
Photo of the Rise User
Someone from OH, Toledo just viewed Revenue Cycle Manager at Finni Health
Photo of the Rise User
Someone from OH, Toledo just viewed Senior Director of Revenue Cycle at Gather Health