Customer Service Representative

A Customer Service Representative at Freightos primarily manages the portfolio of 7LFreight's cartage agents by ensuring data accuracy and providing exceptional customer service through various channels, including phone, email, and live chat. This involves processing and interpreting data from rate sheets and making phone calls to obtain necessary information, all while working towards the company's broader objectives.

To be a successful Customer Service Representative at Freightos, candidates should possess strong typing skills, proficiency in Microsoft Office, particularly Excel, and excellent verbal and written communication skills. A high school diploma or equivalent, along with at least one year of customer service or data entry experience, is typically required. Experience in the freight or logistics industry is preferred but not necessary.

For the Customer Service Representative role at Freightos, key skills include a professional phone presence, high attention to detail, the ability to work effectively in a fast-paced environment, and strong organizational skills. Candidates should also be proactive, confident, and methodical in their work approach to ensure they meet both individual and company goals.

The pay for a Customer Service Representative at Freightos ranges from $15.00 to $18.00 per hour, depending on experience. Additionally, the company offers numerous benefits, including paid holidays, unlimited paid time off, and 100% company-paid health insurance, among others.

The Customer Service Representative role at Freightos follows a Monday to Friday schedule, with 8-hour shifts. Initially, the work hours will be from 8:30 AM to 5 PM CST during your first 90 days, after which you'll have the flexibility to adjust your schedule, supporting a better work-life balance.

When discussing your customer service experience, focus on specific situations where you successfully resolved issues, managed customer feedback, or went the extra mile to ensure satisfaction. Highlight your ability to stay calm under pressure and communicate effectively, showcasing your fit for the Customer Service Representative position at Freightos.

Demonstrate your problem-solving skills by describing a particular instance where you managed a challenging customer interaction. Emphasize your ability to listen, empathize with the customer, and find a satisfactory resolution while maintaining professionalism. This approach will resonate well with the team at Freightos.

Discuss your time management techniques, such as prioritizing tasks, setting deadlines, and using tools for organization. Sharing a personal example of how these strategies led to successful outcomes will show your readiness for the fast-paced environment at Freightos as a Customer Service Representative.

Your response should reflect your commitment to customer satisfaction. Explain that you would first acknowledge the customer's concern, assure them that you will find the information, and then take proactive steps to either look it up or consult with a colleague. This shows that you value the customer’s time and are dedicated to providing accurate information.

Emphasize that teamwork is essential in delivering outstanding customer service, especially in a company like Freightos where collaboration enhances problem-solving. Discuss how sharing knowledge and supporting colleagues can lead to a more efficient workflow and ultimately improve customer experiences.

To answer this question, share your preferred methods for data organization, such as using spreadsheets or project management tools. Highlight a specific instance where your organizational skills led to improved efficiency, which is a critical aspect of the Customer Service Representative role at Freightos.

Discuss specific techniques you use to maintain accuracy, such as double-checking your work, using checklists, or implementing methods to minimize errors. Providing a relevant example will reinforce your attention to detail, a key qualification for the Customer Service Representative position.

Research and prepare to discuss Freightos as a global booking and payment platform that enhances the efficiency of the freight industry. Demonstrating your knowledge of the company's mission and its impact on logistics will show your genuine interest in becoming a part of the Freightos team.

Express your enthusiasm for technology and your ability to quickly learn new software solutions. Provide examples from previous jobs where you adapted to new tools effectively, which is important for the Customer Service Representative position at Freightos, given the use of proprietary systems.

Your answer should reflect your passion for helping others and your interest in the logistics industry. Mention specific aspects of the role at Freightos that excite you, such as contributing to efficiency in the freight ecosystem and the opportunity for a flexible work environment.