Strategic Account Executive - CX

As a Strategic Account Executive - CX at Freshworks, you will be responsible for building long-term partnerships with C-suite executives, engaging with global stakeholders to deliver transformative customer experience strategies. You will focus on creative solution selling, crafting tailored proposals, and leading custom engagements that enhance operational efficiency and customer satisfaction.

Candidates for the Strategic Account Executive - CX position at Freshworks should have a minimum of 12 years of enterprise sales experience, particularly with a focus on CX solutions. It's essential to demonstrate success in closing large, complex deals, along with a deep understanding of customer experience ecosystems and the ability to influence decision-makers at various levels.

At Freshworks, the work environment for a Strategic Account Executive - CX is dynamic, collaborative, and focused on innovation. You'll be part of a supportive team where diverse perspectives are encouraged. With an emphasis on creating long-term value for clients, the atmosphere is energized by a shared passion for enhancing customer experience.

Essential skills for a Strategic Account Executive - CX at Freshworks include exceptional strategic thinking, outstanding organizational capabilities, and the ability to influence stakeholders at all levels. Moreover, expertise in managing custom solution sales processes and a deep understanding of customer support software are crucial for success in this role.

At Freshworks, Strategic Account Executives - CX have numerous opportunities for career growth. By excelling in driving customer experience transformations and building influential relationships, you can advance into higher managerial roles or explore specialized positions within the organization that focus on strategic sales and customer advocacy.

When building relationships with C-suite executives, I prioritize understanding their business challenges and objectives. I believe in engaging them in meaningful discussions that demonstrate my knowledge of industry trends and how our solutions can specifically address their needs, ultimately establishing a trusting relationship.

Absolutely! One notable experience involved working with a Fortune 500 company where the sales cycle spanned several months. I navigated their internal processes, held strategic meetings with various stakeholders, and crafted a personalized proposal based on their unique pain points, which not only facilitated the close but also solidified a ongoing partnership.

For pipeline management, I employ a systematic approach that involves setting clear milestones, tracking progress closely, and maintaining open communication with my clients. I also leverage CRM tools to analyze trends and adjust my strategy proactively to maximize deal closure rates.

To ensure that my proposed solutions align with the client's strategic priorities, I engage in thorough discovery sessions to identify their goals and key performance indicators. By doing so, I can tailor my recommendations to help them maximize the potential of our CX solutions for their business outcomes.

Collaboration is vital in my sales process. I regularly work with cross-functional teams to ensure that we’re delivering cohesive and customized solutions to clients. By fostering a collaborative environment, we can innovate and provide the best possible value to the customer.

When managing objections, I listen attentively to understand their concerns fully. I then respond thoughtfully by providing data-driven insights and case studies that illustrate how our solutions effectively address similar challenges, thus alleviating their fears and reinforcing their trust or confidence in our offering.

To keep clients informed during lengthy sales cycles, I establish a consistent communication schedule that includes regular updates, availability for questions, and insights on any relevant industry changes that may impact them. This transparency helps maintain their interest and demonstrates my commitment to their success.

Certainly! I once developed a tailored proposal for a client who needed to enhance their customer service system. I highlighted specific features of our platform that aligned with their operational goals, and incorporated anticipated outcomes based on their existing data, which led to a successful adoption of our software.

I stay updated on customer experience trends and technologies through a combination of industry publications, networking with experts, attending relevant webinars, and actively participating in professional organizations. This ongoing education allows me to offer the most current solutions to clients and position myself as a trusted advisor.

I am motivated by the opportunity to drive transformative customer experiences within organizations. Seeing the tangible impact of our solutions on the client’s success and understanding that I'm contributing to their growth fuels my passion and commitment to achieving extraordinary results.