Community Experience Intern

Overview: 

The Community Experience Intern is responsible for executing all assigned tasks related to audience recruitment, rewards and incentives, member engagement and audience operations/administration. Projects will be deployed by Audience Experience Strategists or Managers.  

Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work, as well as Comparably Best CEO, Best Company for Women, and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirk’s Top Company for Consumer Research and Online Panel Communities – MROC, and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here. 

Key Responsibilities: 

Customer & Account Management 

• Assist with executing customer management tasks, supporting the full audience experience for a portion of the vertical’s book of business. 

• Help with managing audience engagement and recruitment efforts across multiple accounts. 

Consultation & Execution 

• Assist in consulting with customers on services related to audience recruitment, rewards, incentives, engagement, and operations. 

• Support the execution of all projects and tasks as assigned by Audience Experience Strategists or Managers. 

Quality Assurance 

• Help with quality checks on customer deliverables to ensure that they meet expectations. 

Project Management 

• Assist in maintaining project timelines and support communication efforts with customers. 

Your Success Metrics: 

Community/Panel Development 

• Support the development and recruitment of communities to meet customer research needs. 

• Assist with regular consultation with the customer and account team to ensure appropriate audience targets are recruited. 

• Ensure member data is accurate and validated for all communities in your portfolio. 

User Life Cycles 

• Assist in tracking participant ROI and analyze customer budgets and savings on a quarterly basis. 

• Help evaluate recruitment frequencies and methods to assess effectiveness. 

• Support activities during periods of low or no research with non-research or secondary research tasks. 

• Monitor rewards and incentives (if applicable) for success on a monthly basis. 

• Assist with analyzing audience trends to ensure content relevance and interest. 

Audience Experience Hours 

• Support accurate setup and organization of workspaces in Asana. 

• Ensure all hours purchased by customers are used fully each month and that all hours are logged weekly. 

Core Skills & Competencies: 

• Audience Experience: Experience in managing online participant spaces such as communities, panels or large forums, understanding member dynamics, and fostering engagement.  

• Data Analysis: Skilled at interpreting audience experience KPIs, trends, and performance metrics.  

• Strategic Thinking: Keen eye and attention to detail. Ability to develop action plans based on data insights to enhance audience experience success.  

• Customer Relationship Management: Ensures customer satisfaction through effective communication and value delivery.  

• Service Level Compliance: Ensures service hours are logged accurately and meet contractual requirements.  

What you’ll bring: 

• Education: Currently pursuing a Bachelor's degree in a relevant field. 

• Experience: Previous internship or work experience in a customer-facing, data-driven, or research role is a plus. 

• Detail-Oriented: Detail-oriented team members with an eye towards execution and efficiency.  

• Team Player: Strong team player with excellent collaboration skills.  

• Multi-Tasking: Strong multi-tasker with excellent prioritization skills.  

• Customer Focus: Focused on high-quality customer service and deliverables.  

• Analytical Skills: Proficient in data analysis and reporting.  

• Communication: Excellent verbal and written communication skills.  

• Adaptability: Can handle diverse audience needs and challenges.  

• Problem-Solving: Effective at addressing complex audience experience issues.  

• Empathy: Understands audience perspectives and needs.  

• Organizational Skills: Manages multiple accounts efficiently.  

• Experience with Microsoft Office Suite (Excel, PowerPoint, etc.) 

What you’ll learn/gain: 

• Hands-on Experience in Audience Experience: Gain practical experience in managing online communities, panels, and audience engagement strategies, providing insight into the inner workings of consumer research and market analysis. 

• Project Management Skills: Learn how to support the execution of key projects, manage timelines, and communicate effectively with clients, building valuable organizational and project management expertise. 

• Data Analysis and Reporting: Develop your skills in interpreting audience data, tracking KPIs, and analyzing trends to provide actionable insights for customer success. 

• Exposure to Customer Relationship Management: Work directly with cross-functional teams and customers, helping manage client relationships and understanding customer satisfaction strategies. 

• Collaboration with Industry Experts: Work closely with experienced professionals, including Audience Experience Strategists, Account Directors, and Strategic Research Leads, and gain valuable mentorship and professional guidance. 

• Developing Analytical and Problem-Solving Skills: Learn how to identify patterns, evaluate the effectiveness of audience engagement strategies, and help resolve challenges within research communities and client interactions. 

• Networking Opportunities: Build connections within the company and industry, gaining exposure to potential future career paths in market research, customer experience, or audience management. 

Compensation and Duration: 

• Hourly Wage: This internship offers an hourly wage of $16.50 per hour, based on experience. 

• Internship Duration: This internship will last for 6 months, with potential for future opportunities based on performance. 

• Work Hours: You will be expected to work 20 hours per week. 

If you are located within a 25-mile radius of our LA or NY HQs, you will be considered a hybrid associate and will be required to be in the office 3 days/week. 

About Fuel Cycle: 

Fuel Cycle accelerates decision intelligence for legendary brands by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and sustain growth. By leveraging Fuel Cycle’s Research Engine, a SaaS software platform, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions. Our technology enables decision-makers to maintain constant connections with their customers, prospects, and users to uncover real-world actionable intelligence and insights. By integrating human insight with critical business data, and through automated quantitative and qualitative research solutions, the Fuel Cycle Research Engine powers product innovation, brand durability and sustainable growth.    

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. 

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs. 
#li-hybrid