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Strategic Research Lead (Ongoing Recruitment)

Overview: 

Fuel Cycle is currently seeking a Strategic Research Lead to join our team and strengthen our partnerships with existing market research clients.  

Your primary responsibility as Strategic Research Lead will be to act as the primary point of contact to our customers for research, handling complex conversations/communications around research project design and analysis, acting as a trusted advisor for strategic research decision making for the customers in your book of business to ensure successful renewals, and operational excellence.  

Fuel Cycle is regularly recognized as a great and innovative place to work. Our recent awards include 2024 Built In Best Places to Work, as well as Comparably Best CEO, Best Company for Women, and Best Company for Diversity. Fuel Cycle is proudly a 2024 Quirk’s Top Company for Consumer Research and Online Panel Communities – MROC, and was named Top 50 Most Innovative by GRIT in 2023. Learn more about our Culture & Values here. 

 

Key Responsibilities: 

Market Research, Project Management & Insight Delivery  

  • Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.   

  • Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.  

  • Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.  

Client Relationship Management and Advisory

  • Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.   

  • Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.  

  • Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.  

  • Ensure client satisfaction by delivering high-quality market insights and managing client expectations.  

  • Identify opportunities to expand client relationships through upsell and cross-sell initiatives.  

Project Scope & Pricing   

  • Develop market research project proposals, allocate research hours within budget constraints, and oversee project outcomes by assigning tasks to internal staff, contractors, or personal involvement. Translate business inquiries into comprehensive market research plans, utilizing our internal platform to design and program research instruments.  

  • Renewal & Expansion Support  

Quality Assurance, Client Satisfaction and Deliverable Management

  • Execute tasks with meticulous attention to detail to produce market research deliverables of exceptional quality and accuracy. Ensure data accuracy and its alignment with market objectives at every stage of the project to maintain both internal consistency and face validity, through management and oversight of internal teams.  

  • Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.  

  • Maintain high standards of data integrity and reporting accuracy.  

  • Assume responsibility for project quality, gross margin, and contract compliance.  

 

Your Success Metrics: 

  • Client satisfaction ratings. CSAT / NPS  

  • Client Assigned Project Margins  

  • Utilization of Billable hours  

Who you’ll work with? 

  • Clients, Account Directors, Research Excellence, Audience Experience 

 

Core Skills, Competencies & Attributes: 

  • Market Research Expertise: Extensive knowledge of qualitative and quantitative research methodologies.  

  • Client Relationship Management: Strong interpersonal skills to foster client relationships and address their needs. 

  • Project Management: Experience in managing research projects from proposal to delivery, including budgeting and task delegation. 

  • Strategic Thinking: Ability to translate business questions into actionable research plans.  

  • Data Analysis: Proficiency in analyzing data and crafting insightful narratives to address business objectives. 

  • Technical Skills: Familiarity with market research software tools such as SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and Tableau. 

  • Organizational Skills: Strong attention to detail and the ability to manage multiple tasks effectively. 

  • Communication Skills: Excellent verbal and written communication skills for client interactions and report writing. 

  • Problem-Solving: Ability to address challenges and provide innovative solutions during research projects. 

  • Team Collaboration: Capability to work independently and collaborate effectively within a research team. 

What you’ll bring:

  • Minimum 7 years of custom market research experience.  

  • Minimum 5 years of client-facing research consultation experience.  

  • Prior success managing portfolio of clients; $500k - $1.5M of research volume . 

  • Proficiency in market research software and Microsoft Office Suite.  

  • Bachelor's degree in a related field.  

  • Proficiency in SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, Tableau, Excel, PowerPoint, and Outlook.  

  • Self-motivated, flexible, and organized.  

  • Strong interpersonal and problem-solving skills.  

  • Excellent written and verbal communication abilities.  

 

Benefits: 

  • Health/Dental/Vision Insurance  

  • 401k match 

  • Equity Purchase Option 

  • Flexible Work Schedule  

  • 15 Vacation Days + 7 Sick Days annually 

  • 12 Company Holidays + 4 Floating Holidays/Recharge Days (giving you the flexibility to celebrate or observe non-standard holidays, or take time to rest and recharge)  

  • Parental Leave  

  • Monthly Internet/Phone Stipend 

  • All Team Perks: many including: Rightway, Headspace & more  

  • LA & NY HQ Perks: Free lunches, refreshments & snacks 

  • Pet Friendly HQs   

This position pays between $90,000 – 110,000 base salary + bonus. Your final base salary will be determined based on location, work experience, skills, knowledge, education and/or certifications.   

If you are located within a 25-mile radius of our LA or NY HQs, you will be considered a hybrid associate and will be required to be in the office 3 days/week. 

About Fuel Cycle

Fuel Cycle accelerates decision intelligence for legendary brands. We achieve this by enabling organizations to capture, analyze, and act on insights required to launch new products, acquire customers, and gain market share. By leveraging the Research Engine, which powers leading insight communities, brands forge connections with their key audiences and harness actionable insights that drive confident business decisions. 

At Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. 

Fuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at hr@fuelcycle.com to discuss your needs. 

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What You Should Know About Strategic Research Lead (Ongoing Recruitment), Fuel Cycle

Fuel Cycle is on the lookout for a Strategic Research Lead to join our dynamic and innovative team, all from the comfort of your own home! In this remote role, you’ll be the trusted advisor for our clients, guiding them through the complexities of market research project design and analysis. Our Strategic Research Lead will transform curious business inquiries into actionable insights that empower clients to make confident, data-driven decisions. You’ll own the account relationship, manage project scope, and ensure deliverables meet our high-quality standards while delighting our clients. Communication will be key as you facilitate in-depth conversations and nurture client relationships, fostering advocacy for Fuel Cycle along the way. Our award-winning company, recognized for its excellence and commitment to diversity, is a great place to thrive and grow professionally. With responsibilities ranging from project management to analytical storytelling, you'll play a crucial role in helping clients understand and navigate their market landscape. If you're a passionate relationship builder with extensive market research expertise and a knack for strategic thinking, then you might just be the perfect fit for this position. Fuel Cycle is dedicated to creating an equitable and inclusive environment where you can shine. Join us, and let's accelerate decision intelligence together!

Frequently Asked Questions (FAQs) for Strategic Research Lead (Ongoing Recruitment) Role at Fuel Cycle
What are the responsibilities of the Strategic Research Lead at Fuel Cycle?

As the Strategic Research Lead at Fuel Cycle, you'll be responsible for acting as the primary contact for clients, guiding them through market research project design and analysis. You'll transform complex business questions into actionable research plans, analyze data, and communicate insights effectively while ensuring client satisfaction and building strong relationships.

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What qualifications are required for the Strategic Research Lead role at Fuel Cycle?

To excel as a Strategic Research Lead at Fuel Cycle, you need a minimum of 7 years of custom market research experience and at least 5 years in a client-facing consulting role. Proficiency in market research software such as SPSS, SAS, and Tableau, along with excellent communication skills, are essential. A bachelor's degree in a related field is required.

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How does Fuel Cycle ensure client satisfaction through the Strategic Research Lead position?

Fuel Cycle ensures client satisfaction by having Strategic Research Leads who cultivate strong relationships by understanding client journeys, proactively addressing feedback, and delivering high-quality market insights tailored to client needs, thereby positioning them as trusted advisors.

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What soft skills are important for the Strategic Research Lead at Fuel Cycle?

Key soft skills for the Strategic Research Lead include excellent communication and interpersonal abilities to build relationships, strong problem-solving skills to navigate challenges, and organizational skills to manage multiple projects effectively. A strategic mindset is also crucial for translating business queries into actionable research insights.

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What is the salary range for the Strategic Research Lead position at Fuel Cycle?

The salary for the Strategic Research Lead position at Fuel Cycle falls between $90,000 and $110,000 annually, depending on skills, experience, and location. There are also bonuses and benefits, including flexible working schedules, health insurance, and equity purchase options.

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Common Interview Questions for Strategic Research Lead (Ongoing Recruitment)
How do you approach transforming business questions into research plans?

A solid approach starts with actively listening to the client's needs and understanding their objectives. From there, I outline the key questions, select appropriate methodologies, and create a comprehensive research plan that aligns with their goals. This ensures we focus our efforts on delivering valuable insights that drive decision-making.

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Can you describe a time when you successfully managed a challenging client relationship?

In my previous role, I encountered a situation where a client's project encountered unexpected challenges. I scheduled a meeting to openly discuss their concerns, provided transparency in our process, and focused on solutions. By actively involving them in the decision-making, we strengthened our relationship and ultimately delivered successful outcomes that exceeded their expectations.

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What strategies do you employ to ensure high-quality project deliverables?

I focus on meticulous planning and maintaining clear communication with the team throughout the project lifecycle. By establishing quality benchmarks early on and conducting regular check-ins, I ensure that we meet or exceed the necessary standards before final delivery, aligning our outcomes with client expectations.

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How would you handle receiving critical feedback from a client?

I view critical feedback as an opportunity for growth. I remain open-minded and respond professionally, seeking clarity on their concerns. This approach not only helps me improve but also builds trust, showing the client that their feedback is valued and taken seriously.

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What tools and software are you proficient in for market research analysis?

I have extensive experience using SPSS, SAS, Qualtrics, and Tableau for data analysis and visualization. These tools enable me to analyze complex data sets and convey insights effectively. Familiarity with Microsoft Office Suite, especially Excel, also enhances my ability to deliver organized and compelling reports.

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Can you give an example of how you've used data analysis to drive business decisions?

In my previous role, I analyzed consumer feedback data to identify key trends and preferences. My analysis revealed actionable insights that led to changes in product positioning, which ultimately increased customer satisfaction and drove up sales. This project showcased the importance of data-driven decision-making.

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Describe your project management approach when leading market research projects.

My project management approach combines detailed planning and adaptability. I create timelines, allocate resources, and set clear milestones, while remaining flexible to adjust as challenges arise. Effective collaboration with team members ensures tasks are delegated efficiently, resulting in successful project execution.

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What role does communication play in client relationship management?

Communication is absolutely pivotal in managing client relationships. Clear, consistent communication builds trust and transparency, ensuring clients feel informed and supported. I make it a priority to regularly update clients on project progress and encourage open dialogue, which fosters a collaborative partnership.

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How do you stay updated on market research trends and best practices?

I stay informed by subscribing to industry publications, joining professional networks, attending webinars, and participating in conferences. Engaging in continuous learning allows me to apply the latest methodologies and insights into my work and share valuable expertise with clients.

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What is your approach to upselling or cross-selling to existing clients?

My approach to upselling involves identifying additional needs during regular check-ins and discussions with clients. By maintaining strong relationships, I can present tailored solutions that add value to their projects, showing how these services can enhance their current efforts and help achieve their goals.

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Fuel Cycle’s mission is to unleash the power of customer insights for legendary brands.

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BENEFITS & PERKS
Dental Insurance
Disability Insurance
Flexible Spending Account (FSA)
Health Savings Account (HSA)
Vision Insurance
Performance Bonus
Family Medical Leave
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 15, 2025

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