Account Manager (3817)

As an Account Manager at GBG, your primary responsibilities will include developing and expanding relationships with existing clients, delivering exceptional client experiences by addressing their business challenges, and effectively communicating the benefits of our diverse product offerings. Additionally, you'll work to ensure that client and sector needs are considered in our product development roadmap while managing sales engagement and leading account strategies.

To thrive as an Account Manager at GBG, candidates should have experience managing relationships within large corporate environments, particularly in sectors such as Financial Services and Online Gambling. An ability to present complex solutions simply, a strong business acumen, and a track record of exceeding sales targets are essential. It’s also important that you can develop and sustain a viable business plan to meet commercial objectives.

At GBG, we prioritize the success of our Account Managers by fostering a collaborative environment. You’ll work closely with the Customer Success Sales Manager and other internal stakeholders to align on client needs and challenges. We also provide continuous training and professional development opportunities to ensure you have all the resources needed to excel in your role.

The most important skills for an Account Manager at GBG include strong communication and interpersonal abilities, analytical thinking to understand client challenges, and effective sales skills to develop and close opportunities. The ability to engage at multiple levels within client organizations and convey the value of our products clearly is crucial for driving satisfaction and growth.

As an Account Manager at GBG, you’ll find plenty of opportunities for professional growth. With a strong emphasis on client relationships and revenue generation, successful performance can lead to promotions within the sales organization or into other strategic roles within the company. We encourage internal mobility and continuous skill development.

To manage client relationships effectively, it’s essential to maintain open lines of communication, set clear expectations, and foster trust. Regular check-ins to assess client satisfaction and understanding their evolving needs will help strengthen the relationship, showing clients that their concerns are a priority.

When answering this question, offer a specific example where you identified a client’s challenge, proposed a solution, and implemented it with positive results. Detail how you communicated with the client and the impact your solution had on their business, emphasizing your problem-solving and communication skills.

Exceeding sales targets often involves setting clear, achievable goals, consistently pursuing leads, and maintaining strong client relationships. Discuss specific methods such as using data analytics to identify opportunities, proactive outreach, and leveraging client feedback to refine your sales approach.

Prioritizing accounts should be based on factors such as potential revenue, the unique needs of each client, and relationship history. Provide an example of how you organize your accounts and your rationale for focusing on certain clients, which demonstrates your strategic thinking.

Prior to the interview, research GBG’s offerings, emphasizing specific products that relate to identity verification and the problems they solve for clients. This demonstrates your interest in the role and your initiative in understanding the company’s value propositions.

Handling difficult client situations requires patience, empathy, and effective problem-solving skills. Share an example where you successfully managed a challenging situation, detailing how you listened to the client’s concerns and worked collaboratively to reach a satisfactory resolution.

In response to this question, describe your consultative selling approach, which involves understanding the client’s needs deeply and offering tailored solutions. Cite examples where this has led to successful outcomes in previous roles, driving home your capability to align services with client goals.

Discuss your methods for staying informed, such as reading industry publications, attending conferences, engaging in professional networks, or following thought leaders on social media. This showcases your commitment to staying relevant and knowledgeable about market changes that affect your clients.

When answering this question, convey genuine enthusiasm for GBG’s mission of promoting safe digital experiences. Talk about how your professional values align with the company’s dedication to inclusivity and innovation, making it a compelling place for you to contribute your skills.

Articulate your approach to delivering value propositions by focusing on understanding the client’s unique challenges. Discuss how you tailor your messaging to highlight how GBG's products solve their problems and drive tangible business benefits, ensuring a personalized experience for each client.