Sales & Social Media Coordinator

As a Sales & Social Media Coordinator at GEICO Youngstown, your main responsibilities will include welcoming customers both in person and over the phone, assisting with routine inquiries, managing social media platforms, and creating engaging posts. You'll also help the sales team with administrative tasks and support customer engagement by following up on leads.

To qualify for the Sales & Social Media Coordinator position at GEICO Youngstown, you should be friendly and customer-focused, with strong verbal and written communication skills. Additionally, being organized, detail-oriented, and comfortable using social media for business purposes is essential. Experience in marketing or content creation is considered a plus.

The Sales & Social Media Coordinator plays a crucial role in GEICO Youngstown's marketing efforts by developing and implementing creative campaigns, managing social media engagement, and producing visual content like photos and videos. By interacting with followers and promoting brand awareness online, you will help enhance the company's overall presence and customer engagement.

For success as a Sales & Social Media Coordinator at GEICO Youngstown, strong communication and organizational skills are paramount. Additionally, having photography and video editing skills, a basic understanding of graphic design, and a creative mindset can significantly enhance your contributions in this role.

The Sales & Social Media Coordinator role at GEICO Youngstown offers part-time hours ranging from 20 to 30 hours per week with required availability from 11 AM to 2 PM on weekdays, providing a great opportunity for those looking for flexible working conditions.

In handling pressure and multitasking, I prioritize tasks by urgency and importance, ensuring that customer needs are met promptly while maintaining a high standard of work. I also take a proactive approach by preparing and organizing my tasks efficiently ahead of time.

I have experience managing various social media platforms, where I've created engaging posts and interacted with followers, which enhanced the brand's online visibility. I focus on content that resonates with our audience, driving engagement and promoting brand loyalty.

To create engaging content, I would analyze the target audience to understand their interests and preferences. I would use a mix of eye-catching visuals, relatable messaging, and interactive elements like polls or Q&A sessions, and leverage current trends to capture attention.

I prioritize tasks by assessing their urgency and impact on goals. I often start with the most urgent tasks that directly affect customer experience and communication, allowing me to manage my time effectively while ensuring quality service.

I recall a situation where a customer was upset due to a misunderstanding. I listened actively to their concerns without interruption, empathized with their feelings, and offered a suitable solution. This approach helped resolve the issue and left the customer feeling valued.

I am skilled in using tools like Hootsuite and Buffer for scheduling posts, alongside Canva for creating graphics. I also utilize analytics tools to track engagement metrics, allowing me to adjust content strategies effectively.

Measuring the success of social media campaigns involves analyzing key metrics such as engagement rates, reach, and conversion rates. By evaluating these indicators, I can assess what content works best and refine future campaigns accordingly.

Engaging effectively with the audience involves responding promptly to comments, asking questions to spark discussions, and creating content that encourages interaction. I also like to use polls or contests to involve them more directly with the brand.

I've had several roles where I supported sales teams by managing customer inquiries, following up on leads, and ensuring a seamless customer journey. My proactive engagement in reaching out has also contributed significantly to sales growth.

I am passionate about combining customer service with creative marketing efforts. Working as a Sales & Social Media Coordinator at GEICO Youngstown excites me because I admire the company's commitment to customer care and look forward to contributing to that mission.