Inside Sales Manager

As an Inside Sales Manager at Genz Ryan, your primary responsibilities will include coaching and motivating a team of technicians, guiding customer interactions, presenting various system options to clients, and conducting engaging sales presentations through video software. You'll also be expected to perform ride-alongs with your team, ensure thorough diagnosis of systems during customer calls, and track technician performance using our software tools.

Genz Ryan requires candidates for the Inside Sales Manager position to have at least 2 years of experience in a high-performing sales role, with a preference for those with backgrounds in residential services, HVAC, plumbing, or general construction. Strong relationship-building skills and a selling mindset are essential, along with good verbal and written communication abilities and intermediate MS Office skills.

At Genz Ryan, we emphasize internal promotion and career growth for our Inside Sales Managers. From exceptional training and onboarding to continuous support and development opportunities, we ensure you’re set up for success in your career path. Our vibrant culture encourages self-starters who embrace change and show up ready to take on challenges.

The compensation for an Inside Sales Manager at Genz Ryan is quite lucrative, with an annual salary ranging from $50K to over $150K. Additionally, our uncapped commission structure allows you to increase your earnings based on performance, ensuring that your hard work translates into greater financial rewards.

Inside Sales Managers at Genz Ryan enjoy a comprehensive benefits package, including 100% company-paid health and dental insurance for both individuals and families, paid vacation and holidays, a 401(k) with employer match, and paid short-term disability. We also prioritize mental well-being with regular 'clarity breaks' and foster a fun work environment with epic social events throughout the year.

In answering this question, highlight your experience with team dynamics, emphasizing the importance of communication and setting clear expectations. Discuss your methods for motivating team members, such as recognizing their achievements and providing constructive feedback, which aligns with the coaching culture at Genz Ryan.

When faced with this question, share a compelling story where you qualified a lead effectively. Focus on your consultative selling approach and how you guided the customer towards making a confident decision, which resonates with the duties of the Inside Sales Manager role.

It's essential to discuss the tools and processes you implement to track team performance and hold members accountable. Highlight your experience in using data or software for tracking progress and creating a culture of transparency, as these align with Genz Ryan's values.

Explain your approach to managing tough customer situations, emphasizing your listening skills and ability to find common ground. Showcase how you turn challenges into opportunities by maintaining a positive attitude and seeking effective solutions.

Discuss the importance of offering customers choices, as it empowers them in the decision-making process. Relate this to building trust and ensuring customer satisfaction, which directly reflects on Genz Ryan's values and mission as a company.

Share how you leverage technology to streamline your sales process, enhance presentations, and improve team collaboration. Relate this back to Genz Ryan's use of cutting-edge tech that makes jobs easier and more efficient.

Talk about your methods for training and monitoring adherence to processes, including regularly scheduled check-ins and reinforcing best practices. Highlight your use of tracking software as a mechanism to measure performance and encourage compliance.

Provide specific examples of how you’ve used virtual platforms to present offers or engage customers. Discuss how you make presentations engaging and informative, ensuring they resonate with potential buyers.

Share your insights on the qualities that are crucial for success in sales management, such as the ability to inspire teams, adaptability, a strong sense of urgency, and excellent communication skills. Connect these qualities to what Genz Ryan seeks in its Inside Sales Manager.

Explain your approach to setting KPIs and measuring performance, including both quantitative and qualitative metrics. Discuss how you celebrate team successes and use feedback for continuous improvement aligned with Genz Ryan’s emphasis on tracking staff happiness.