Team Sales Coach

As a Team Sales Coach at Genz Ryan, your primary responsibilities will include virtually coaching and motivating technicians, ensuring proper diagnostics during customer calls, presenting multiple repair or replacement options, and leading customers to confident decisions through engaging video presentations. You will also track technician activities and perform 1:1 ride-alongs to provide additional support.

To qualify for the Team Sales Coach position at Genz Ryan, candidates should have at least 2 years of experience in a high-performing sales role, preferably in residential services such as HVAC or plumbing. Strong selling mindset, relationship-building skills, and great communication skills are vital. Experience as a sales mentor is advantageous, though not a necessity.

Genz Ryan is committed to the professional growth of its Team Sales Coaches through exceptional training and onboarding programs. They prioritize promoting from within, offering numerous opportunities for career advancement and growth while ensuring that staff are equipped with the latest tools and technology to succeed.

The compensation for a Team Sales Coach at Genz Ryan is lucrative and uncapped, with annual salaries ranging from $50K to $150K+. This structure is designed to reward high performance and dedication within a supportive team environment.

The company culture at Genz Ryan is vibrant and engaging, centered around five core values: Pride, Drive, Team Player, Respect, and Get Sh!t Done! They foster a supportive environment with regular social events, mental well-being initiatives, and a modern office stocked with snacks to keep the energy high!

To motivate technicians as a Team Sales Coach, I would implement a mix of positive reinforcement tactics, establish clear goals, and provide ongoing feedback. Utilizing team-based incentives and recognizing individual achievements will help foster a competitive yet collaborative spirit.

In my previous roles, I've focused on delivering tailored coaching sessions that target individual strengths and areas for improvement. I would set up regular one-on-one check-ins to assess progress and provide constructive feedback while adapting strategies to motivate each team member.

Effective communication starts with active listening. I make it a priority to understand the technicians' perspectives and customer concerns to tailor my coaching approach. Using video software allows me to deliver clear, engaging presentations that foster understanding and trust.

In dealing with difficult customers, my approach is to remain calm and empathetic. I try to actively listen to their issues, acknowledge their feelings, and provide viable solutions. This not only helps to resolve the situation but can also turn a dissatisfied customer into a loyal one.

I utilize software tools to analyze technician performance metrics regularly. This includes tracking call outcomes, monitoring customer feedback, and reviewing sales conversion rates to identify trends and areas that require further coaching.

I assess team performance through key performance indicators (KPIs) and feedback from customer interactions. Regular performance reviews and direct observations help me identify training needs and develop focused improvement plans.

A successful Team Sales Coach should possess strong leadership qualities, excellent communication skills, an infectious positive energy, and a keen ability to analyze data. Furthermore, adaptability and a good sense of humor can significantly enhance teamwork and morale.

Creating a positive team environment starts with fostering open communication and trust. I would encourage team collaboration, celebrate achievements, and create opportunities for team bonding to strengthen relationships and improve morale.

I would employ clear and concise presentations that highlight the benefits of each option tailored to the customer’s specific needs. Engaging visuals and relatable examples help build trust and facilitate informed decision-making.

I view feedback as a valuable tool for growth. I encourage technicians to provide honest feedback on my coaching methods, and I actively seek customer feedback to improve processes. This transparency fosters a culture of continuous improvement.