Program Operations Manager

As a Program Operations Manager at GoFundMe, your key responsibilities will include leading and managing the delivery of cross-functional programs, ensuring timely alignment with organizational goals. You'll partner with various teams to design and execute program roadmaps, improve operational processes, and foster collaboration among stakeholders. Risk management and regular program progress updates will also be critical aspects of your role.

GoFundMe is looking for candidates with at least 8 years of experience in program or portfolio management. Ideally, this experience should be in a fast-paced, product-focused environment. Familiarity with project management tools like Jira and Confluence is essential for managing multiple programs and driving streamlined processes across teams.

GoFundMe is committed to employee growth and offers a variety of learning and development programs to support your professional journey as a Program Operations Manager. You'll have access to resources aimed at enhancing your skills, along with recognition programs to celebrate your contributions and successes within the company.

An effective Program Operations Manager at GoFundMe possesses strong organizational skills, excellent verbal and written communication abilities, and a proactive mindset. The ideal candidate can prioritize competing initiatives effectively, drive alignment and accountability across teams, and adapt to a dynamic work environment while ensuring program success.

The work environment for the Program Operations Manager at GoFundMe is hybrid, allowing for flexibility between remote work and in-office collaboration. You’ll be part of a supportive, fun-loving team that celebrates achievements and fosters an inclusive culture, making it a great place to engage in meaningful work that significantly impacts lives.

When prioritizing projects, I focus on aligning them with the organization’s strategic objectives. I also assess factors like deadlines, resources available, and stakeholder impact to make informed decisions. Communication with team members is crucial during this process to ensure transparency and shared understanding of priorities.

In my previous roles, I have actively worked with cross-functional teams by facilitating regular meetings and creating shared goals. I prioritize building strong relationships with stakeholders in product, engineering, and marketing to ensure clarity and accountability. This collaboration has established a productive team dynamic that drives project success.

I take a proactive approach to risk management by identifying potential issues early on and developing mitigation strategies. Regular check-ins with team members allow me to monitor progress and keep communication open. I believe in a transparent approach to discussing challenges, which encourages collaborative problem-solving across teams.

I have experience using various project management tools, including Jira for tracking progress, Confluence for documentation, and Google Sheets for data organization and reporting. I find that these tools help streamline workflow and improve communication within cross-functional teams.

I measure the success of a program by establishing clear, measurable outcomes at the outset. Key performance indicators (KPIs) and regular reporting help track progress against these goals. Additionally, soliciting feedback from stakeholders aids in evaluating the program's effectiveness and identifying areas for improvement.

I ensure effective communication within teams by establishing regular touch points, such as status updates and team meetings. I also encourage transparency through sharing progress reports and creating collaborative platforms where team members can engage in discussions. Adapting communication styles to fit the audience is key to successful interactions.

To streamline processes, I first analyze existing workflows to identify bottlenecks. I involve team members in discussions for input on pain points and potential solutions. Once improvements are identified, I document the new workflows to ensure consistency and provide training as needed to facilitate smooth transitions.

I leverage project management tools to keep track of all my tasks and deadlines. Setting up reminders and using color-coded systems in my calendar helps me manage competing priorities efficiently. This approach allows me to allocate time effectively while ensuring no important tasks are overlooked in the process.

My passion for problem-solving and collaboration drives my motivation to work in program management. I thrive in environments where I can facilitate teamwork and contribute to meaningful projects. Seeing programs come to fruition and knowing that they aid in achieving broader organizational goals is incredibly fulfilling.

I want to work at GoFundMe because I believe in its mission to help people help each other. The opportunity to lead programs that have a tangible impact on communities resonates with my values. I appreciate the team-oriented culture and commitment to diversity, equity, and inclusion, which I see as essential elements for a thriving workplace.