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Customer Care Advisor - job 1 of 3

About GoodLeap:

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018.

GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.

The Customer Care Advisor is responsible for initiating the sales process, building and managing prospect lists and generating qualified leads that will be passed on to designated sales staff for follow-up.

Essential Job Duties & Responsibilities:

Representing GoodLeap as a subject matter expert during a series of calls to customers
Provide exceptional customer service and support by utilizing strong verbal and written communication skills.
Offer additional GoodLeap products to customers that may benefit from GoodLeap's other services
Update GoodLeap systems to ensure each interaction with a customer is well documented
Handle issues with diplomacy to ensure that every customer is happy with their experience with GoodLeap
Escalate issues to management when necessary and ensure customer concerns are explained effectively and clearly.
Complete other tasks as deemed appropriate by manager.

Required Skills, Knowledge & Abilities:

3+ years of customer service and/or sales experience
Previous solar customer service or sales experience highly desired
Excellent interpersonal, verbal, and written communication skills
Demonstrates ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
Embraces change and is flexible to the needs of the business and team
Ability to accept and apply coaching and feedback from leadership.
Proven track record of reliability and a strong work ethic is a must.

Compensation: $22/hr.

Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!

GoodLeap Glassdoor Company Review

3.9

GoodLeap DE&I Review

4.1

CEO of GoodLeap

Hayes Barnard

Approve of CEO

Average salary estimate

$45840 / YEARLY (est.)

min

max

$45840K

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What You Should Know About Customer Care Advisor, GoodLeap

Are you passionate about customer service and looking to make a difference in the sustainable technology space? Join GoodLeap as a Customer Care Advisor in West Roseville, CA! At GoodLeap, we are at the forefront of delivering innovative financing and software products that make sustainable solutions like solar panels and energy-efficient systems more accessible to homeowners. In this role, you'll be the friendly voice on the other end of the line, helping customers understand our offerings while providing top-notch service. You'll initiate the sales process, build and manage prospect lists, and generate leads for our dedicated sales team. Your strong communication skills will shine as you handle customer inquiries, solve problems with empathy, and ensure every customer interaction is accurately documented. With a focus on continuous improvement, you'll embrace feedback and be adaptable to the ever-evolving needs of our business. If you have a knack for problem-solving and a customer-first mindset, this could be the perfect opportunity for you. Join us in our mission to support sustainable living and make a real impact on the world. Apply today, and let's innovate together!

Frequently Asked Questions (FAQs) for Customer Care Advisor Role at GoodLeap

What are the main responsibilities of a Customer Care Advisor at GoodLeap?

As a Customer Care Advisor at GoodLeap, your main responsibilities include initiating the sales process, managing prospect lists, and generating qualified leads to pass on to the sales team. You'll also represent GoodLeap as a subject matter expert during customer calls, provide exceptional service through strong communication skills, and offer additional GoodLeap products when they're beneficial to the customer. Documenting interactions and resolving customer issues with diplomacy are also key parts of your role.