Optical Keyholder - Hilldale

As an Optical Keyholder at Warby Parker, your responsibilities will include directly working with customers to meet their eyewear needs, taking precise measurements, adjusting and fitting eyewear, ensuring that all products meet the optical standards, and leading the optical team while maintaining a productive environment. You'll also help with operational tasks, like inventory management, making your role crucial in providing exceptional customer service.

To qualify as an Optical Keyholder at Warby Parker, you must be a licensed dispensing optician (in states requiring a license) or an ABO-certified optician in non-licensing states, with a minimum of 2 years of experience that includes supervisory responsibilities. Additionally, a passion for the eyewear industry and strong communication skills are essential to excel in this role.

An Optical Keyholder at Warby Parker should possess strong leadership skills, including the ability to motivate and mentor the optical team, drive store vision and sales, and create a supportive team culture. Leading by example and providing guidance, especially to apprentices, is also an important part of the role.

In your role as an Optical Keyholder at Warby Parker, you’ll directly influence customer satisfaction by delivering personalized service, explaining complex optical terms in an easy-to-understand manner, and ensuring that every customer leaves with eyewear that meets their needs and expectations. Your focus on providing fantastic service will help build lasting customer relationships.

As a full-time Optical Keyholder at Warby Parker, you'll enjoy a comprehensive benefits package, including health, vision, and dental insurance, paid time off, and a retirement savings plan with a company match. Other perks include parental leave, an optical education reimbursement program, and a supportive work environment that celebrates your professional development.

When faced with a difficult customer, I would first listen carefully to their concerns, empathizing with their feelings to ensure they feel heard. Then, I would calmly assess the situation and offer solutions that comply with Warby Parker's policies while aiming to exceed their expectations. My goal would be to resolve the issue to their satisfaction.

In my previous roles, I've taken a hands-on approach to mentoring by providing guidance and support to new opticians. I believe in sharing knowledge through practical demonstration, offering constructive feedback, and encouraging a team-oriented environment where questions are welcomed.

I ensure eyewear meets quality standards by adhering to established protocols for measuring and fitting, regularly reviewing our inventory for compliance, and performing final checks on each product before it reaches the customer. Staying informed about the latest optical standards is also essential.

I prioritize tasks based on urgency and customer impact. I would tackle immediate customer needs first while ensuring that operational tasks, such as inventory management, are not neglected. I also believe in effective communication with the team to delegate responsibilities when needed.

I am motivated by the opportunity to positively impact customers' lives by helping them see better. The blend of artistry and science in eyewear fascinates me, and being part of a mission-driven company like Warby Parker, which gives back to the community, drives my passion even further.

I stay updated on the latest eyewear trends by regularly reading industry publications, attending optometry conferences, and following fashion trends that influence eyewear. Networking with fellow professionals also helps me gain insight into emerging technologies and customer preferences.

My approach to creating a positive team culture involves promoting open communication, celebrating achievements, and fostering collaboration. I also encourage team members to share their ideas and provide support for their personal and professional development.

I would explain prescription details in simple, relatable terms, breaking down each element, such as sphere, cylinder, and axis, which can often be confusing. Understanding their specific needs is paramount, allowing me to recommend the right eyewear solutions based on their prescription.

I ensure operational excellence by adhering to best practices, maintaining a well-organized inventory, and continuously reviewing store procedures. Regular training and development for the team are also essential to ensure alignment with Warby Parker's standards.

To drive sales in the optical department, I focus on actively engaging customers, understanding their needs, and recommending products that suit those needs. Providing exceptional service and following up with customers to ensure satisfaction can lead to repeat business and referrals.