Account Manager, Voice

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is driving growth in Annual Recurring Revenue (ARR) through renewals, cross-selling and upselling to our existing customer base.

Gorgias Voice enables e-commerce support teams to provide personalized, high-quality customer support through a phone solution seamlessly integrated with the Gorgias platform.

We are seeking a driven Account Manager or Account Executive to lead and expand our efforts in scaling the Gorgias Voice product. As the first Account Manager dedicated to Voice, you’ll play a pivotal role in driving adoption, revenue growth, and customer success for this product throughout 2025 and beyond.

What You'll Do

• As part of our Account Management team, your role will be cross-selling Voice to our existing customer base or new customers evaluating the Gorgias Helpdesk

• You will be in a sales role, hold a quota, and be responsible for optimizing your own process to hit that quota

• You will have inbound leads routed by SDRs, Customer Success and will sometimes be required to outbound existing customers

• You will demo existing customers on our Voice product and own the closing process

• You will work collaboratively with the broader Account Management and Customer Success Team to identify opportunities to pitch Gorgias Voice as part of renewals of QBRs

Who You Are

• 1-3 years of sales closing experience with a proven track record of success in acquiring SMB or Mid-Market clients. Cloud calling (or cloud telephony) experience is a plus.

• If you don’t have cloud calling experience - an eagerness to become a product expert, understand how customers are using Voice and the competitive landscape.

• Tech Savvy, you will act as a solutions consultant and communicate technical components in a simple and effective way to improve the CX experience.

• Demonstrated success in a fast paced and high volume sales environment

• Self-starter with the ability to move fast and get things done

• Selling is something you love doing, you want to be coached and further develop your sales skills

• Excellent communication skills in English, with the ability to articulate product value and impact.

• If you're excited to help shape scaling an innovative voice solution and working closely with e-commerce brands, we’d love to hear from you!

Perks & Benefits

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!