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Partner Technology Strategist

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.  We make the world of work, work better for people.

We’re disruptive.  We work hard but try not to take ourselves too seriously.  We are highly adaptable and constantly evolving.  We are passionate about our product, and we live for our customers.  We have high expectations and a career at ServiceNow means challenging yourself to always be better. 

Role:
ServiceNow is seeking a Partner Technology Strategist to support our Global Alliance Partners.  In this role, you will be expected to provide technology strategy, solution development and on-going communication of the latest ServiceNow solutions/capabilities.  Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to enable them to increase their own consumption, evolve our solutions, sell effectively to their customers, and extend the ServiceNow value proposition.  You will work closely with other ServiceNow pre-sales resources aligned to your partner across the Globe to create synergies between the partner’s strategy and ServiceNow’s strategy within each target route to market.

This role requires approximately 25% travel.

    What you get to do in this role:

    • Lead architecture and design engagements with Partners on how ServiceNow meets the Business/IT needs for their end customer and how our Partner can transform entire industries using ServiceNow as a backbone for their solutions or offerings
    • Evangelize our Global Solution Framework message to our partners while conceptualizing, creating and building joint solutions/offerings to monetize their intellectual property and/or domain expertise
    • Expand beyond technology or HRM frameworks and into Enterprise level frameworks such as APQC and Industry specific operating models (i.e eTOM) to cover the full breadth of Enterprise needs
    • Demonstrations of products based upon business initiatives or required outcomes focused upon the value the solution delivers
    • Staying current on product developments/releases to provide guidance to Partners
    • Forging trusted advisor relationships at the top levels at the Partner account 
    • Providing thought leadership and collaborate with cross functional teams to ensure customer success is achieved
    • Coordinate with Partner leadership on sales and delivery enablement around created solutions
    • Participate or lead awareness and enablement activities to spread Partner solutions to our internal sales teams
    • Participate in and deliver Business Reviews with aligned account teams
    • Provide mentoring and training to peers and other colleagues within our organization
    • Identifying, leading and contributing to the creation of best practices, white papers, workshops, technology days, “lunch and learns” etc.
    • Provide oversight on, and ensure successful completion of Partner initiatives identified in joint business plans
    • Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements
    • Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
    • Travel for Partner, Customer, and Organizational activities

      What we would love to see from you before or during an interview:

    • Presentation and demonstration of our ServiceNow Story
    • An inspiring portfolio of applications built on platforms such as ServiceNow
    • Demonstration of any accessible projects you have built

    Qualifications

    To be successful in this role you have:

     

    • 7+ years of Pre-Sales Solution Consulting experience
    • Undergraduate degree in Commerce, Computer Science, Engineering etc.
    • Experience that will help you stand out:

    • Experience with the ServiceNow product suite or competitive product suites highly desirable
    • A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
    • ServiceNow platform development experience
    • Experience developing on competitive platforms
    •  
    • Working knowledge of modern web technologies and cloud computing
    • Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc. 
    • Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
    • Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
    • Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
    • Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players 
    • Sharp business judgment, ability to see "big picture" and to prioritize 
    • Executive presence, strong verbal and written communication 
    • Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment 
    • Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
    • Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)
    • Experience in any of the key subject areas, with a demonstrated history delivering consulting services across the following:
      • Enterprise Architecture (Strategy, Planning, Standards)
      • Service Management
      • AI Operations and Cloud Computing
      • DevOps
      • Security and Operations
      • Integrated Risk Management
      • Human Capital Management
      • Financial Management
      • User Experience
      • Customer Engagement and Loyalty

     

    FD21

    Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

    For positions in this location, we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

    Additional Information

    Work Personas

    We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

    Equal Opportunity Employer

    ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

    Accommodations

    We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

    Export Control Regulations

    For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

    From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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    Average salary estimate

    $167400 / YEARLY (est.)
    min
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    $126375K
    $208425K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Partner Technology Strategist, ServiceNow

    Are you ready to take your career to the next level? Join ServiceNow as a Partner Technology Strategist, and be part of a transformative journey that’s changing the way people work. Operating from our vibrant Chicago office at Twelve01West, you will be at the forefront of forging partnerships that innovate and enhance our solutions for customers around the globe. In this dynamic role, you’ll work closely with our Global Alliance Partners, providing strategic insights on technology, solution development, and the ever-evolving capabilities of the ServiceNow platform. Not the typical desk job, as you’ll lead architecture sessions with partners, develop exciting joint offerings, and help clients realize the full potential of our platform. Your ability to communicate the ServiceNow story will empower partners to drive their consumption of our services, solidifying our market position and expanding our reach. With about 25% travel, you’ll connect with partners directly and build trusted advisor relationships, all while staying current on the latest developments in our offerings. If you have a passion for technology and a knack for collaboration, then ServiceNow is the place for you. We work hard, but we truly enjoy what we do, and we can't wait for you to join our team!

    Frequently Asked Questions (FAQs) for Partner Technology Strategist Role at ServiceNow
    What responsibilities does a Partner Technology Strategist at ServiceNow have?

    As a Partner Technology Strategist at ServiceNow, your primary responsibilities will include leading architecture and design engagements, collaborating on joint solutions with partners, and evangelizing our innovative framework. You'll help partners understand how ServiceNow solutions can transform industries and play a pivotal role in driving their sales and service strategy.

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    What qualifications are needed for the Partner Technology Strategist position at ServiceNow?

    To excel as a Partner Technology Strategist at ServiceNow, candidates should have at least 7 years of pre-sales solution consulting experience. A degree in commerce, computer science, or engineering is essential, alongside experience with the ServiceNow product suite. Having a current ServiceNow certification will significantly enhance your profile.

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    How much travel is expected for the Partner Technology Strategist role at ServiceNow?

    The Partner Technology Strategist position at ServiceNow generally requires about 25% travel. This travel is essential for building relationships with partners and ensuring the successful implementation of strategies and solutions across different markets.

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    What skills are crucial for success as a Partner Technology Strategist at ServiceNow?

    Success in the Partner Technology Strategist role at ServiceNow hinges on excellent presentation and communication skills, a strong understanding of industry challenges, and the ability to effectively collaborate with various stakeholders, including CXOs and technical leaders. Being intrinsically curious and adaptable in a dynamic environment is also essential.

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    What type of work environment can a Partner Technology Strategist expect at ServiceNow?

    ServiceNow fosters a vibrant and collaborative work environment where innovation is encouraged. As a Partner Technology Strategist, you'll work with diverse teams, engage with cutting-edge technology, and actively participate in shaping how organizations achieve their business goals through our solutions, all while maintaining a balance between hard work and enjoyment.

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    Common Interview Questions for Partner Technology Strategist
    Can you explain how you represented ServiceNow to partners in previous roles?

    In past roles, I made it a priority to clearly articulate the value proposition of ServiceNow to partners by creating compelling presentations that highlighted successful case studies and tangible business outcomes. By demonstrating practical applications and offering tailored solutions, I fostered strong relationships that not only educated partners but also significantly increased their usage of our platform.

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    How would you approach building a solution with a new partner?

    When building a solution with a new partner, I prioritize understanding their business goals and existing challenges. I'd conduct joint workshops to explore their needs while showcasing how ServiceNow can bridge the gap. Collaboratively brainstorming and creating proof-of-concept solutions allows for faster alignment and trust, essential for a successful partnership.

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    What experience do you have with the ServiceNow product suite?

    I have extensive experience with the ServiceNow product suite, having worked on various implementations involving IT service management, HR services, and asset management. I’m well-versed in both configuration and customization of the platform and have led initiatives to enhance user adoption and engagement effectively.

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    Describe a challenging situation you faced while working with a partner and how you resolved it.

    In one instance, a partner was struggling to integrate ServiceNow into their existing workflow. I took the initiative to conduct a thorough analysis of their processes, facilitated a focus group with key stakeholders, and together we identified pain points. By recommending targeted training and offering tailored support, we successfully enhanced their integration approach.

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    How do you stay updated with the latest trends in technology and service management?

    I stay current by subscribing to industry publications, participating in relevant webinars, and attending tech conferences. Additionally, I’m an active member of online forums and communities focused on cloud technologies, which helps me network with peers and gain insights into emerging trends and best practices.

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    What strategies do you use to communicate complex technical information to non-technical stakeholders?

    When communicating complex technical information, I focus on simplifying the concepts by using relatable analogies and visual aids. I emphasize the impact of technology on business outcomes, ensuring that stakeholders see the relevance and value—this often helps in garnering their support for initiatives.

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    Can you share an example of how you led a training session for a partner's team?

    Certainly! I conducted a comprehensive training session for a partner’s sales team, focusing on positioning ServiceNow’s benefits effectively. I included interactive elements such as role-playing scenarios to practice pitches and shared valuable resources they could leverage, which led to an increase in their sales effectiveness by 30% over the following quarter.

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    What is your approach to fostering relationships with partners and ensuring their success with ServiceNow?

    My approach is based on consistent communication and shared goals. I believe in active listening to understand partners' challenges, providing timely support, and celebrating their successes. Regular check-ins to discuss progress and insights foster a collaborative relationship where both parties feel valued and aligned.

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    How do you handle competing priorities and manage time effectively in this role?

    I leverage prioritization frameworks like the Eisenhower Matrix to assess tasks based on urgency and importance. Additionally, I allocate specific time slots for focus work while keeping some flexibility for unexpected situations. This helps me strategically manage competing priorities without losing sight of long-term goals.

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    What excites you most about the Partner Technology Strategist role at ServiceNow?

    I’m particularly excited about the opportunity to work with a diverse partner network to co-create solutions that drive significant impact. Being at the intersection of technology and business strategy is thrilling, as I believe it’s where transformative change happens, and I’m eager to contribute to that meaningful dialogue.

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    CULTURE VALUES
    Inclusive & Diverse
    Mission Driven
    Rise from Within
    Diversity of Opinions
    Work/Life Harmony
    Empathetic
    Feedback Forward
    Take Risks
    Collaboration over Competition
    BENEFITS & PERKS
    Medical Insurance
    Dental Insurance
    Vision Insurance
    Mental Health Resources
    Life insurance
    Disability Insurance
    Health Savings Account (HSA)
    Flexible Spending Account (FSA)
    Conferences Stipend
    Paid Time-Off
    Maternity Leave
    Equity
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    EMPLOYMENT TYPE
    Full-time, on-site
    DATE POSTED
    December 15, 2024

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