User Experience Specialist (SME)

Overview

GovCIO is currently hiring for a User Experience Specialist (SME) to create Human-Centered Design (HCD) strategies, plans, and roadmaps for Navy programs. This position will be located in Arlington, VA and will be a hybrid position.

Responsibilities

Coordinates with business and technology teams, ascertaining system requirements, such as program functions, output requirements, input data acquisition, and system techniques and controls. Provides technical/functional expertise in identifying, evaluating, developing, and supporting systems. They have the business knowledge and perspective of a particular business and the IT needs of that customer. Requires knowledge of computer system capabilities, business processes, and work flows. May also be functional experts in financial, program control or logistical areas.

• Analyzes business and technical processes to formulate and develop new and modified business information processing systems.
• Interfaces between systems architects/programmers and users located in a specialized area to ensure that information technology designs meet the needs of the end users within an organization.
• Documents product/service requirements and develops test procedures to ensure user requests are carried out.
• Interacts with testing requirements to ensure traceability and test coverage.
• Requires general-logic knowledge of system capabilities without necessarily the ability to program.

Client-Specific Responsibilities:

Able to work independently with little to no oversight to accomplish the following:

• Create Human-Centered Design (HCD) strategies, plans, and roadmaps for Navy programs
• Facilitate HCD information gathering and knowledge elicitation workshops, focus groups, colloquiums
• Develop standard front-end SW/IT user requirements, personas, use cases, heuristics, wireframes and journey maps
• Provide front-end SW/IT user interface (UI) design guidance in accordance with DoD and industry specifications, standards and requirementsCreate SW/IT design concepts, prototypes, test plans and report
• Execute HCD analyses; compile and analyze test data
• Plan and conduct HCD research and analyses to improve Customer Experience (CX); assist with creation and deployment of Customer Experience (CX) surveys
• Analyze user feedback data and translate findings into actionable insights for stakeholders
• Create technical reports and briefings
• Possible travel to military facilities to interface with user populations, acquire feedback on system operations and conduct user evaluations/testing

Qualifications

High School with 10+ years (or commensurate experience)

Required Skills and Experience

• Clearance Required Secret
• Knowledge, skills and abilities as demonstrated by B.S. or M.S. in Human Factors Engineering or User Experience Research (or) combination of education and applied experience that demonstrates the ability to solve front-end UI problems
• Ability to facilitate knowledge elicitation sessions, user working groups in support of the HCD process
• Knowledge of research methods including usability research and survey design
• Ability to create high quality briefings, reports, and internal/external communications
• Strong writing skills with a keen attention to detail
• Time management skills needed to support various projects simultaneously

Preferred Skills and Experience

• Familiarization with the Department of Defense (DoD) systems acquisition process
• Familiarization with UI design specifications
• Training (or) certification in facilitating Design Thinking Workshops (DTW)
• Experience with Qualtrics survey tool
• Experience in data analysis, statistics, psychometrics, or other data analysis-related field of study
• Knowledge of Agile or the Scaled Agile framework (SAFE) for software development

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range