Senior Engagement Manager (Remote, UK)

As a Senior Engagement Manager at Grafana Labs, your core responsibilities include managing a diverse portfolio of customer projects, leading the planning and execution of these projects, and ensuring alignment with customer expectations. You will also coordinate cross-functional teams to deliver projects on time, prepare regular project status reports, define project scopes with clients, and continuously analyze customer feedback to optimize strategies.

Candidates for the Senior Engagement Manager role at Grafana Labs should have over 3 years of Engagement Management or Project Management experience, particularly in the technology sector. Additionally, at least 2 years in technology/software pre-sales or technical consulting experience is expected. Familiarity with project management methodologies, CRM systems, and excellent presentation skills are essential for success in this position.

Success for a Senior Engagement Manager at Grafana Labs is defined by the ability to drive successful customer outcomes, deliver projects within scope and timeline, and foster strong relationships through effective communication with clients. Your capacity to lead cross-functional teams and utilize data to inform decision-making will also greatly contribute to customer satisfaction and retention.

In the Senior Engagement Manager position at Grafana Labs, familiarity with project management tools and methodologies is crucial. Specific tools such as Rocketlane, Jira, and CRM systems like Salesforce are common in the role, as they will help manage project deliverables, track progress, and streamline communication among team members.

Grafana Labs fosters a culture of inclusivity and collaboration for Senior Engagement Managers and all employees. The company values a diverse mix of talents and encourages creativity and innovation, ensuring that everyone has the opportunity to contribute and grow within the organization.

When asked about my project management approach, I focus on establishing clear objectives and deliverables from the outset. I prioritize open communication with the client and internal teams to ensure alignment. Utilizing project management tools, I track progress, manage risks, and adjust project plans as needed to stay on course.

In managing conflicts within project teams, I believe in addressing issues head-on. I facilitate open discussions to allow team members to express their concerns. By promoting a collaborative environment and guiding the team towards a solution-focused mindset, we can quickly resolve issues and refocus on project goals.

In a challenging project I managed where the scope changed significantly, I ensured clear communication with stakeholders about the implications on timelines and resources. I facilitated a team brainstorming session to reassess our approach and realign project goals, which ultimately led to overcoming the obstacles and successful project completion.

I prioritize projects based on urgency, impact, and alignment with overall business goals. I evaluate project specifications and customer needs while considering resource availability. Regular consultations with key stakeholders also help me make informed decisions on prioritization.

I incorporate customer feedback into the project management process by actively soliciting it at various stages of the project. Regular feedback sessions allow me to identify areas for improvement and adapt project strategies to ensure we meet customer expectations effectively.

I motivate cross-functional teams by creating a shared vision for project success and emphasizing each member's contribution to achieving that vision. Recognizing achievements, fostering collaboration, and providing opportunities for professional development are key strategies I use to keep teams engaged and enthusiastic.

In my past experience, I have managed project risks by developing a comprehensive risk management plan at the outset. I identify potential risks, assess their impact, and establish mitigation strategies. I also maintain close communication with the team to monitor any emerging risks and adjust course as necessary.

Essential tools for project tracking and management include project management software like Jira and collaboration platforms that facilitate communication among team members. Tools that provide real-time updates and analytics ensure that I can track progress and make data-driven decisions efficiently.

I ensure effective communication with customers through regular updates, status reports, and progress meetings. I actively listen to their concerns and feedback and maintain transparency throughout the project. This builds trust and ensures everyone is on the same page.

Data plays a crucial role in my decision-making by providing insights into project performance and customer engagement. I leverage data-driven analytics to make informed decisions about project adjustments, resource allocation, and strategic planning to achieve successful outcomes.