Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Support Engineer (Remote, United States) image - Rise Careers
Job details

Support Engineer (Remote, United States)

Join Grafana Labs as a Support Engineer to provide exceptional support for customers of their observability products, while gaining extensive technical experience.

Skills

  • Observability knowledge
  • Cloud systems administration
  • DevOps experience
  • Strong troubleshooting skills
  • CRM and help desk software proficiency

Responsibilities

  • Debug customer issues in lab environments
  • Utilize SSO/SAML for customer security aid
  • Evaluate errors in customer dashboards
  • Review configuration files and recommend best practices
  • Troubleshoot connectivity issues
  • Open GitHub issues and collaborate with developers
  • Assess performance issues
  • Manage customer cases with timely information
  • Contribute to internal knowledge base
  • Inform customers about new features
  • Gather and share customer feedback
  • Provide training for new team members

Education

  • Relevant technical degree or equivalent experience

Benefits

  • Equity
  • Annual bonuses (if applicable)
  • Comprehensive benefits package
To read the complete job description, please click on the ‘Apply’ button
Grafana Labs Glassdoor Company Review
4.3 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
Grafana Labs DE&I Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of Grafana Labs
Grafana Labs CEO photo
Raj Dutt
Approve of CEO

Average salary estimate

$116202.5 / YEARLY (est.)
min
max
$105639K
$126766K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly

Lead the development and strategy of Grafana Labs' Database Observability product, driving innovation and customer-focused solutions within a fully remote, dynamic team.

Photo of the Rise User
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly

Exciting opportunity at Grafana Labs for a Staff Backend Engineer to lead and build scalable, multi-tenant telemetry database services in a fully remote environment.

Photo of the Rise User
Exacta Hybrid Cleveland, Ohio, United States
Posted 11 days ago

EXACTA Land Surveyors is hiring a detail-oriented Customer Service Representative for a hybrid role in Cleveland to support client communications and administrative functions.

Photo of the Rise User
MongoDB Hybrid New York, New York, United States
Posted 4 days ago

Experienced people leader needed to drive MongoDB's Customer Success growth and customer satisfaction in the Enterprise East region.

Provide outstanding customer service as a Customer Communications Representative at Canon U.S.A., working in a hybrid setting to manage service calls and support.

Photo of the Rise User

Athletico is hiring a Front Office Coordinator Float in Missouri to manage front office operations and enhance the patient experience in multiple clinics.

Photo of the Rise User

FUJIFILM Healthcare aims to enhance healthcare through innovation, seeking a Clinical Applications Specialist to support and train users of their advanced MRI systems remotely.

Photo of the Rise User

Athletico seeks a dedicated Front Office Coordinator in Ashland, VA, to deliver first-class patient service and coordinate clinic operations.

Photo of the Rise User
Posted 10 days ago

Drive success and growth for mid-market customers at StrongDM with innovative customer success strategies in a fully remote role.

Photo of the Rise User
Posted 2 days ago

Motus is hiring a remote MMS Customer Support Agent to assist end-users with technical and account-related inquiries, offering comprehensive training and growth opportunities in a fast-growing SaaS environment.

Photo of the Rise User
Medtronic Hybrid State of Minnesota, United States of America
Posted 5 days ago

Support cardiac implantable device monitoring remotely as a Technical Services Specialist for Medtronic's Cardiac Rhythm Management team.

Photo of the Rise User

Support and educate customers remotely about HealthEquity’s spending account products as a Member Service Specialist I.

Photo of the Rise User

Middlesex Savings Bank is looking for a Customer Experience Operations Advisor to drive continuous improvement of the customer experience through data analysis and cross-functional collaboration.

Photo of the Rise User
Posted 9 days ago

An experienced Customer Success Manager role at Posit, focusing on maximizing customer value and adoption of data science software solutions across enterprise environments.

Photo of the Rise User
Posted 8 days ago
Inclusive & Diverse
Empathetic
Startup Mindset
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Vision Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Learning & Development
Equity

A Customer Onboarding Specialist at Fleetio will guide customers through the onboarding process to ensure successful adoption of fleet management software in a fully remote role.

Grafana Labs is the company behind Grafana, Loki, Mimir and Tempo, the leading open source software for visualizing operational data.

241 jobs
MATCH
Calculating your matching score...
BADGES
Badge Diversity ChampionBadge Flexible CultureBadge Future MakerBadge Innovator
CULTURE VALUES
Inclusive & Diverse
Diversity of Opinions
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Mental Health Resources
Learning & Development
Flex-Friendly
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$105,639/yr - $126,766/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 4, 2024

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
T
23 people applied to Virtual Assistant at The Flex
L
23 people applied to Discord Moderator at LMArena