GARAGE - Team Leader FT - Westchester

As a Team Leader at GARAGE in White Plains, your primary responsibilities include enhancing the customer shopping experience, managing daily store operations, overseeing inventory management, and ensuring that visual and merchandising standards are met. You'll work closely with the Store Manager to achieve store goals, promote teamwork, and ensure high levels of customer service are maintained.

To apply for the Team Leader role at GARAGE, you need a high school diploma, at least one year of experience in a leadership role, ideally in a retail setting, and a passion for fashion. Strong customer-oriented skills alongside excellent problem-solving and decision-making abilities are crucial for this position.

In your role as Team Leader at GARAGE, you can expect a fast-paced retail environment where adaptability and energy are essential. You'll engage with customers and collaborate with your team to ensure the store runs smoothly, making each day uniquely rewarding. Flexibility in your schedule is also important, as you may work evenings, weekends, and holidays based on the store’s needs.

Team Leaders at GARAGE benefit from a competitive base salary, a bonus plan, and a comprehensive benefits program that includes educational support, employee discounts, and participation in the 401(K) plan. The company truly values its employees and invests in their growth through various learning and development programs.

GARAGE supports the professional development of its Team Leaders through dedicated learning and development programs aimed at personal and career growth. You'll have access to workshops, training sessions, and mentorship opportunities, designed to help you fully exploit your potential and advance within the organization.

When responding to this question, focus on a specific scenario where your leadership made a difference. Highlight your approach to motivating your team, addressing challenges, and achieving a particular goal. Use metrics or outcomes to illustrate your success and emphasize your teamwork skills.

When asked about managing customer complaints, describe your customer service philosophy. Emphasize your ability to listen actively, empathize with the customer's feelings, and provide solutions effectively. Share a brief example of a complaint resolution that showcases your problem-solving skills and dedication to customer satisfaction.

Discuss specific tactics you've used to boost team morale, such as celebrating achievements, creating an open communication environment, or offering team-building activities. Explain how you foster positive energy and collaboration among team members, which is crucial in a retail setting.

Explain your approach to task prioritization, such as evaluating urgency and importance. Discuss how you delegate tasks to team members effectively while ensuring customer service remains a top priority, and share a time when your organizational skills helped manage a hectic retail situation.

Share your knowledge of visual merchandising best practices, such as creating appealing displays or strategic product placements. Discuss an example of how you have previously implemented these techniques to enhance the shopping experience and drive sales.

Talk about your familiarity with inventory processes, including shipment processing and stock replenishment. Highlight any tools or systems you've used for inventory management and how you ensure accuracy and efficiency in inventory control during your work.

When responding, discuss your conflict resolution style, emphasizing communication and understanding different perspectives. Offer an example of a conflict you've resolved and the positive outcome that resulted, showcasing your leadership and interpersonal skills.

Illustrate your sales-driving techniques during busy times, like seasonal promotions or effective customer engagement. Mention how you analyze customer trends to tailor strategies that elevate sales performance and enhance customer loyalty during peak seasons.

Discuss your experience with leveraging social media platforms to engage customers and drive foot traffic to the store. Describe a campaign or post that was particularly successful, and how you measured its impact on store performance.

Share your passion for fashion and working with people as motivating factors. Explain how creating a positive shopping experience and supporting your team's success inspire you to excel in your role while showcasing how your goals align with GARAGE's mission.